Indi Dog Reviews 

213
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the dog harnesses and collars, noting they remain in fantastic condition after years of daily use. People also love the wide selection of vibrant colors, soft padding, and adjustable designs that ensure a secure, comfortable fit for dogs of all sizes. However, some reviewers were not happy with delivery times, mentioning that orders took a month or longer to arrive. A few other people also felt that customer communication could be improved during shipping delays, as emails sometimes went unanswered.

What people talk about most

Product

Consumers find product satisfaction to be exceptional, frequently praising the high-quality materials, secure... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that products are exceptionally... See more

Order

Reviewers highlight ambiguous aspects of order, noting that while ordering was easy and sizing accurate, some... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. While many... See more

User experience

Users describe ambiguous interactions with user experience, as people find the product easy to adjust and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Indi-dog products are so well made that they last for ages. My bungee split lead from 2016 is still going strong, despite being used every day, 10 years later. Just bought some gorgeous collars that... See more

Rated 5 out of 5 stars

Our Husky wore her first Indi-dog Houdini vari-fit harness every day for five and a half years. We only ordered another because she was growing out if! Once again, brilliant customer service and speed... See more

Rated 5 out of 5 stars

I have ordered from Indi-dog in the past and found their harnesses to be well made, good quality and long lasting. The ‘Escape proof adjustable Houdini harness’ is an upgrade from the one I have pre... See more

Rated 5 out of 5 stars

Easy to order, just difficult to choose from a great selection of colours, materials and styles. Finally, ordered a padded quick slip collar in orange with a patterned orange padded lining. Added t... See more


Company details

  1. #233 of 260 best companies in Pet shop

Written by the company

Small family business which has hit difficult periods previously, committed to doing better with shorter turnaround times and better communication.


Contact info

4.2

Great

TrustScore 4 out of 5

213 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(213)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Takes a while but so worth it!

We've ordered two custom houdini harnesses now from indi-dog - one of which was nearly 7 years ago and the harness still looks like new after washing! All the hardware is still fully intact too and that harness has taken a real battering over the years 😂. They can take a while to prepare and ship your order as a small business (took about a month from ordering to arrival for our most recent purchase), but communication from the seller was great when I reached out to them for order updates (recommend contacting them via WhatsApp for a swifter response). Their harnesses are well worth the wait - a lot more robust and long lasting than their more expensive and well known market competitors, and lots of customizable options. I don't think we'd go anywhere else for any future dogs we might own ☺️

15 September 2024
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, would highly recommend, they look great on our Manchester terrier’s. Only downside was the length of time we had to wait for delivery otherwise it would be 5 stars.

11 October 2024
Rated 1 out of 5 stars

Awful/Non-existant Communication & Broken Promises

Update 30/09/24 - despite repeated messages to the company, they seem to be studiously ignoring me. I still do not have the harness I ordered that is suitable for my dog. Currently considering my next steps / options. Avoid.

Communication is efficient & helpful right up to the moment you part with your money. I ordered a harness & was told delivery would be max 3 weeks, which is absolutely fine, it's a handmade product. I chased at 4 weeks as heard nothing... told it was definitely coming out that week. 2 weeks later, still nothing. Chased again, heard nothing but did get a parcel in the post. Unfortunately what I was sent was not what I ordered & I tried to make contact by website, email, WhatsApp & finally Messenger when I got a short reply offering a solution. I accepted the solution but heard nothing, so chased timescales for resolution. I've heard nothing.
Life happens, mistakes happen, it's how you deal with that which makes all the difference. Sadly communication has fallen a long way short of what is reasonable.
Irrespective of the product I would not recommend the company and will not buy from them again.

14 August 2024
Rated 4 out of 5 stars

Houdini harness

The product is amazing and I am very happy with the Houdini harness for my whippet. The shipping and postage took longer than estimated on the website.

12 July 2024
Rated 4 out of 5 stars

Great Harness, shame about the turn around.

Once I received the harness, I was really pleased with it. However, need to give it 4 stars due to how long the turn around was. I placed the order on the 27th May and didn't receive the order until 13th July. I did contact the seller on several occasions but they weren't always the quickest to reply. I appreciate they're a small business, and like I say the harness is great! But communication could have been better.

12 July 2024
Rated 1 out of 5 stars

Ordered a patterned Vari fit Harness…custom fit

Ordered a patterned Vari fit Harness and two Houdini straps in early May and paid in full.
Come July (12 WEEKS LATER) and I'm still not received my order. Have emailed various times, only to be told that fabric which I requested for the Verso Harness has still not arrived with Indi-dog,
Houdini Straps not sent even though they were plain.
Decided to cancel order and look elsewhere.
It is a pity because products are brilliant but poor business planning and customer service is letting them down big time.

14 July 2024
Unprompted review
Rated 3 out of 5 stars

The product appears to be a good…

The product appears to be a good quality and our dog is comfortable in it. However there was a long delay in receiving it and the communication was poor. We emailed several times without any reply and when they did there was a long gap between

27 June 2024
Rated 4 out of 5 stars

Great quality! Better customer service needed...

The harness and lead is amazing quality and fits perfectly! I am giving 4 stars only because some parts for the harness have been delayed and I have been informed of this only after chasing with several emails. Harness and lead both arrived around 3 weeks after ordering.

26 June 2024
Rated 5 out of 5 stars

Great quality

Really well made quality product, I have a malamute hes not small! Struggled to get a harness that fitted him comfortably. Was recommended to indi dog by a friend the harness is great fits great and looks great. I also bought matching leads great value for money

7 June 2024
Rated 1 out of 5 stars

Walking belt wasn't dispatched

Walking belt didn't turn up. I ordered the walking belt about 3 weeks ago with the deliver time set at 1 to 2 weeks. There was no sigh of dispatch after 2 weeks so I emailed and Sid got back to me saying it would be dispatched the next week. I waited and on the Friday of the week after I had received no notification my paid for item had been dispatched. We are now on the 5th week and still no item. Very disappointed at the level of service and also the false promises.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

The harness is beautifully made and…

The harness is beautifully made and perfect for my little rescue Podenco. I am seriously thinking of ordering another for her. Especially as the option of added neck clips is perfect for her as she has a fear of anything going over her head and so few harnesses have this facility. The fleece lining is also lovely and soft around her amputation site.

Many thanks

15 May 2024
Rated 5 out of 5 stars

Excellent products, awesome customer service

Excellent products, I’ve had several really lovely quality harness, collar and head collars in various gorgeous and long lasting fabrics now. Customer service is always excellent and the adjustability really works for my dogs (who are awkward sizes and shapes). There is a bit of a wait for custom items but that’s very much to be expected and it’s not long considering the quality of what’s sold and the time taken to order fabrics in.

15 May 2024
Rated 4 out of 5 stars

For my chihuahua cross

I bought the harness for my chihuahua cross and it works a treat. I love the emerald green colour and it is very sturdy and well made. I did have to wait longer than I anticipated to receive the harness but Sid did explain the reason. Overall I’m very pleased with it

29 April 2024
Rated 5 out of 5 stars

Great turnaround time

Great turnaround time. I live in Canada and these are by far the best harnesses for sighthounds. Actually I board, and I use them on all my furbabies that come.
Love these harnesses. Thank you!

1 May 2024
Rated 5 out of 5 stars

Top Dog

Well made harnesses that my dog hasn't escaped from. The security it gives me makes walking him more of a pleasure. He also looks cool in his new harness.

2 May 2024

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