STAY AWAY!!
Extremely poor experience with this so-called care company.
If you’re hoping for professionalism, compassion, or even basic communication, you won’t find it here! The carer assigned to our family member didn’t even have it in her to speak to her, and stayed for far less than the allocated time.
To add insult to injury, they claimed to have completed tasks that were never even attempted - just a simple egg on toast! Thankfully, we had cameras in place that confirmed exactly what happened (or rather, didn’t happen). It’s one thing to provide inadequate care, it’s another to outright lie about it.
Also worth mentioning: the glowing, five-star reviews you’ll see on this platform? Take them with a large pinch of salt. It’s painfully obvious many have been submitted by their own staff. Sadly, the reality behind closed doors tells a very different story.
Appalling service. No integrity, no accountability, and absolutely no care. Would not recommend to anyone who values the wellbeing of their loved ones.
24 May 2025
Unprompted review