While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.8

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Given full refund

Ordered 2 rugs but had to cancel because I needed them right away. I was given a full refund. A discount came up automatically that I did not ask for. Please dismiss my last review as it was for a different company. My apologies. New home. Ordering lots of rugs.

25 January 2024
Indie Art logo

Reply from Indie Art

Dear Jane! you didn't even buy any of our rugs or any product from our shop. Unfortunately, you attemped to access discounts through unauthorized means which goes against our principles and is not something we can condone. We sent you an email communicating it and refunded 100% of your puchase immediately.
In this sense, reviewing a rug that you didn't even receive is not acceptable.

Rated 5 out of 5 stars

Great product and service

The rugs are beautiful and well made. Very fast response from customer service that resolved my delivery issue, and I’d order from them again.

10 September 2023
Rated 5 out of 5 stars

Natural ornaments to adorn home and gifts

I was attracted to the basket ornaments because I am a traditional California basket weaver and was looking for something to hang on my dried yucca blooms this year. They came in perfect condition, variety of designs, lightweight, and beautiful!

30 July 2023
Rated 5 out of 5 stars

Lovely Blue Round Placemats!

When I saw the placemats in my Google search results, I fell in love with them immediately! I navigated to the site, placed the order, and within one week received them in a nicely packaged box. Love the simplicity of the website, including the super easy checkout process.

26 May 2023
Rated 5 out of 5 stars

Exceptional service

The placemat I ordered exceeded my expectations. It is absolutely beautiful and very well made. Excellent service. Quick delivery. I could not be happier!

29 May 2022
Rated 5 out of 5 stars

The customer service was immediate and…

The customer service was immediate and excellent when I had a question. It shipped and arrived promptly. The quality of the products is exquisite… much better than similar at Pottery Barn or other places that sell similar products.

6 January 2022
Rated 5 out of 5 stars

Exactly as described

Exactly as described. these woven ornaments are so well made and wonderful. Very pleased with product, communication and speed of shipping!

22 November 2021
Show reviews in all languages. (10 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look