Indigo Home and Gift Reviews 

203
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently highlight the staff's exceptional helpfulness, knowledge, and friendly approach, contributing to a polished service from start to finish. Many people are delighted with the stunning and high-quality products, finding them comfortable and perfectly suited for their homes, often praising the superb quality and selection available. The delivery service is frequently commended for being prompt, efficient, and careful, with friendly and professional delivery teams ensuring a smooth setup. However, some customers noted dissatisfaction regarding the removal of packaging, mentioning that delivery teams sometimes left it behind.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and beautiful range... See more

Delivery service

Users describe positive interactions with delivery service, often praising the efficiency, friendliness, and... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional and first-class... See more

Quality

Reviewers consistently express high satisfaction with the quality of products, describing them as stunning,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are not enough stars that can reflect the great folks at Indigo are. Another company had badly let me down. I spent an afternoon calling round companies in an attempt to source particular tabl... See more

Company replied

Rated 5 out of 5 stars

Christine Elliott received our two new sofas Rob and Andy were well within the time frame they unpacked put legs on and then the cushions they were polite and efficient. From my first visit to Indigo... See more

Company replied

Rated 5 out of 5 stars

Karen, the interior designer for Indigo, came to our home to discuss ideas. She was amazing and helped us so much! All the ideas she gave us were excellent and have worked well. Brilliant service... See more

Company replied

Rated 5 out of 5 stars

I’ve just bought the most gorgeous corner couch from indigo and I’m honestly over the moon with it! It’s super comfy, fits the space perfectly, and just makes my living room feel so cosy. A huge... See more

Company replied


Company details

  1. #133 of 399 best companies in Home Furniture Shop

Written by the company

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(203)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tha lads that Delivered and assembled

Tha lads that Delivered and assembled. I found polite. Cleaned up all packaging after completion. Found no fault with them

31 October 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your feedback! We're so pleased to hear that the delivery and assembly team were polite and thorough, right down to cleaning up afterwards. It’s great to know they met your expectations. We’ll pass along your kind words to them, and we look forward to serving you again!

Rated 5 out of 5 stars

Very impressed with Indigo

Very impressed with Indigo. Quick delivery time and kept up to date all the way to delivery. Really pleased with the service and staff in store. Really pleased with new furniture.

9 October 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with our quick delivery, communication, and in-store service. It’s fantastic to know you're happy with your new furniture too. We look forward to welcoming you back to Indigo in the future!

Rated 5 out of 5 stars

Sofa Delivered Today

Quality of the sofa is excellent, the delivery guys were friendly and professional and made sure everything was to our liking down to the fine detail. Well done Indigo

9 October 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your fantastic review! We're delighted to hear that you’re pleased with the quality of your sofa and that our delivery team provided friendly and professional service, taking care of every detail. We’ll be sure to share your kind words with the team. Well done to them, and thank you for choosing Indigo!

Rated 5 out of 5 stars

New bed excellent service from start to…

New bed excellent service from start to finish , thoroughly recommend

5 September 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your recommendation! We're so pleased to hear that you had excellent service from start to finish and that you're happy with your new bed. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Recliner sofa

Kept informed and delivered on time. Delivery men professional and very pleasant. Overall very pleased with the process from purchase to delivery

4 September 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your feedback! We’re thrilled to hear that you were kept informed, and that delivery was on time. It’s wonderful to know our delivery team made a positive impression as well. We're glad you were pleased with the entire process and look forward to assisting you again!

Rated 5 out of 5 stars

Bedroom units

From walking into the shop at brombough and putting in the order up and till delivery yesterday excellent keep it up

10 July 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your lovely review! We're so pleased to hear that your experience—from placing your order at our Bromborough shop to the delivery—was excellent. Your support means a lot to us, and we’ll certainly keep up the good work. Looking forward to serving you again!

Rated 5 out of 5 stars

Lovely sofa delivered today

Lovely sofa delivered today. Delivery men were very efficient and pleasant. I was informed by text of what time they would arrive and all wrapping was taken away. Thank you.

31 July 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you for your kind words! We're delighted to hear that you’re happy with your new sofa and that the delivery team provided efficient and pleasant service. It’s great to know that the timing updates and cleanup added to a smooth experience. We hope you enjoy your sofa, and we look forward to serving you again!

Rated 5 out of 5 stars

3 delivery people to bring in a larder…

3 delivery people to bring in a larder cupboard done very efficiently. They unwrapped it and took all the packaging away. Thank you very much. I’m really pleased with it

24 July 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Margaret, thank you so much for your great review! Hope to see you again soon.

Best,
Indigo Home & Gift.

Rated 5 out of 5 stars

Masses of choice

Masses of choice, not just the run of the mill products seen in every other shop. Great prices and very knowledgeable and helpful staff.

28 June 2024
Rated 5 out of 5 stars

What can I say about this company

What can I say about this company! From start to finish nothing was too much trouble. Jill and her team in Bromborough helped us select the perfect sofa and fabrics. Guys came today to deliver and even though they had to remove the feet to gain access to our lounger they did it with a smile. Will definitely be back to order sliding wardrobes for the bedroom.
Thank again
Barb Daniels

21 June 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you Barb for taking the time to leave us your 5* review. Always happy to help and so glad you’re loving your new sofas. Look forward to seeing you soon and sorting out your new sliderobes.
Kind regards
Jill Walker
Owner

Rated 5 out of 5 stars

Indigo is a great shop

Indigo is a great shop, like a big Aladins Cave! Definitely worth going in for a look. We bought two sofas and the service was brilliant! Delivery was excellent!

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Just received delivery of our new…

Just received delivery of our new sofas. They are absolutely stunning! From ordering to delivery, it was the smoothest process. Thank you to the wonderful indigo team. The delivery guys were amazing too, 💜 xx

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Bedroom

I always have wonderful service from Indigo Home and Gift and today was no exception.

The 2 gentlemen who delivered my bed base and headboard couldn’t have been more helpful. They gathered up all the packaging and put it in the appropriate bins. Very pleasant gentlemen.

15 May 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

We're delighted to hear about your exceptional experience with our delivery team at Indigo Home and Gift!

It's wonderful to know that our team went above and beyond to ensure your satisfaction, from the delivery of your bed base and headboard to tidying up afterward.

We greatly appreciate your kind words and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing Indigo Home and Gift!

Rated 5 out of 5 stars

Amazing corner sofa

Was looking for weeks for a new corner sofa. Popped in here as I spotted it when driving to main part of retail park and do not regret it

Great service and even better price. Delivered on time and setup

1 May 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Hi Carl,

Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect corner sofa with us after your long search. It's great to know that our service and pricing met your expectations, and that the delivery and setup process went smoothly. We hope you enjoy your new sofa and look forward to serving you again in the future!

Best regards,
Indigo Home & Gift.

Rated 5 out of 5 stars

I will keep going back!

I have had a great experience with Indigo Home and Gift. The store offers a special array of home decor and gift items, and I love the variety of furniture on offer. The staff are attentive, providing fabulous customer service throughout. The furniture I have ordered (so far), a couch, dining table and chairs, bed and bedside tables, wardrobe, dressing table AND a coffee table of high quality. I also have multiple of their homeware in my place, which I plan to go back for more as they update their stock regularly! I highly recommend Indigo Home and gift if you are looking for unique and high quality furniture and homeware. A place you can revisit and always receive the same experience as last!

22 March 2024
Unprompted review
Indigo Home and Gift logo

Reply from Indigo Home and Gift

Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed your experience with us at Indigo Home and Gift. It's great to know you appreciate our variety and the quality of our furniture and homeware. We look forward to welcoming you back soon and hope to continue meeting your expectations. Thanks again for your support and recommendation!

Rated 5 out of 5 stars

Ordered two bedside cabinets online

Ordered two bedside cabinets online. I opted for collection and Indigo kept me informed the order status. On collection the staff were most helpful putting them in the car. The units were exceptionally well packaged. The store itself has a vast choice of home things, with a varying price range, something for everyone. Well worth a look round.

5 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look