Indigo Lune Reviews 986

I had contacted them about a gem falling out of my ring and they were very kind and helpful and sent me a new one. The customer service was great and the rings are beautiful!

I’ve ordered from Indigo Lune a couple of times now and I’ve been happy with my purchases. I recently reached out to them regarding a stone missing from one of my rings and asked if it possible to have it fixed and to my surprise they actually offered to replace my ring (in a different design as my original style has no more of my size) or I can have store credit for future purchases! Jake from the company was fantastic from start to finish and was very quick to reply to emails. I was very impressed with the after sales care and I’am now looking forward to receiving my replacement ring. Very happy customer!

The jewelry and customer service are amazing. I am super happy with the final product and very refreshed and appreciative of the supportive customer service. The only feedback is that the ring size measurement tool was very confusing, which led me to order the wrong size.

Paris and Holly were so helpful when I had an issue with a ring I purchased a few months ago! They were clear and quick in their emails and sent a replacement right away! Thanks again Paris and Holly!!

Holly was absolutely wonderful, very helpful. She reached out regarding missing detail on my order. She was able to correct an error I unintentionally made on my order. Holly you’ve saved me messing up my bestie rings!!!! THANK YOU!!!

Really good overall experience with Indigo Lune. Holly from the customer service team was very helpful and responsive, and everything was handled smoothly. Would certainly order again.

I purchased matching rings for my cousin and I and we absolutely love them! I recently had an issue with mine and reached out to Indigo Lune for support. Humera was quick to respond and solved my problem immediately. Humera was very sweet and helpful. I will definitely be a long time Indigo Lune customer!

So so great! I’ve ordered from the twice now and it’s been so great! This last order I had to send it over to the UK and I must have missed adding in the 2nd piece for the 2FOR1 rings and I was freaking out a bit when it came with just 1! I emailed the support team and got basically an immediate reply from Jake and they put the order in for the other piece right away and didn’t charge me anything extra. It’s been such a great customer service experience!

And the jewelry is gorgeous, thank you again!

Holly was incredibly helpful and resolved my issue immediately! Love the products and excellent customer service! Thank you ☺️

I had wanted 2 matching rings for my best friend and I. We live in 2 different states. Her daughter who was a micropreemie passed away and she had a boy rainbow baby after. She made me the godmother over both. I can’t have children of my own. So, being a godmother means everything. It’s my greatest privilege in my life other than being bonus mother to my husbands daughter. I wanted a meaningful gesture to say I am always with her no matter how far apart we are. I apparently forgot to apply the 2for1 code and ended up a ring short. Customer service was quick, kind and helpful. They assured me I would get the matching ring asap. I’ll definitely purchase again and recommend to anyone and everyone. Thank you Indigo Lune. It means more than you know.

Great customer service when it came to replacing a faulty item.

I reached out after ordering, because five weeks had gone by since I ordered my items, and I needed them for a trip I was taking to see my long distance best friend the next weekend. Paris, the customer service associate, understood my worries, validated my concerns, and provided expedited shipping when the items were ready. They shipped in time, and my best friend and I absolutely love our matching birthstone rings. It was a birthday present to remember. Thanks Paris and Indigo Lune!

Today, I had to reach out to customer support and Chloe assisted me. The process was incredibly simple and extremely fast. I had an issue with my product and within 10 minutes I had the new product on its way! Chloe was so helpful with everything and wanted to make sure that I was satisfied as the customer.

I absolutely fell in love with this brand but when my ring came, I was missing a gem and I reported immediately. Holly was very quick to get me a solution and her response time was immediate.

I became obsessed with their birthstone rings after seeing Instagram Ads and immediately ordered (and other jewelry) I got a pink and blue birthstone ring but was expecting it to be red and blue. Customer service was exceptional! I reached out to ask if I can get a different month stone so it can be red and they were quick to respond. Jake and Chloe were both very understanding customer service agents and responded in a timely manner. It was a super easy, fast, and smooth experience. They sent out my new ring immediately! Can't wait to wear it

I was very pleased to receive such a quick response; I hadn't expected that. Holly's friendliness also really pleased me. I'm from Germany, and when I order from other countries, they're usually very disrespectful or don't reply at all because my English isn't very good, and I always have to use the translation tool. So, thank you very much to Holly for her kindness.

I ordered the rings and when they were delivered you could see the quality of their products and how careful they are with details. One of my rings had a minor detail but Humera quickly gave a solution to this.

I really recommend their jewelry!

Ordered the Eterna Birthstone Ring and had a small issue with my 2-for-1 order not coming through correctly. Humera from the customer service team sorted it out immediatel, no fuss, no back and forth, just a straight solution. The ring itself is absolutely beautiful, the quality exceeded my expectations. Rare to find a brand where the product and the people behind it are both this good. Will be recommending Indigo Lune to everyone. Thank you Humera!

Humera was amazing with helping me!

The team were great and helped me with what was a difficult return. They were understanding and went out of their way to resolve the situation. Love my rings and would definitely purchase from them again.