Indochino Reviews 2,182

First time ever getting a custom suit fitted, and I had a great experience at the Indochino here in Dallas. Damian was very thorough in walking me through all the customizations and sizings, and gladly answered any minor questions I had. Professional and knowledgeable. I felt very well taken care of. Highly recommend this shop 👍

Kelly and Yolanda were extremely helpful in helping get my new suit fitted and picking the right fabric and customization for another order. I’ll definitely be coming back and recommending Indochino Dallas to friends!

Excellent customer service. All my questions and concerns were answered. And I was able to get two great looking suits.

The appointment went smooth. Was show many options and they took the time to make sure I picked out the right suit for me.

The tailor was VERY. Friendly ,helpful and knowledgeable !

I love working with Claire in Edmonton. She can be direct at times but thats part of the fun for me. She really knows her stuff and you can trust her advice. I have so far ordered perhaps 4 suits with her, several pairs of pants and a few shirts...

Very friendly, approachable, and knowledgeable staff. They make the experience fun and comfortable, exactly what you're looking for a fitting.

I recently had the pleasure of working with Jimmy at Indochino, and I can’t recommend them enough! From the moment I walked in, Jimmy made the suit fitting process an absolute breeze. Their professionalism and attention to detail were unmatched. They took the time to explain every step of the process, ensuring I felt comfortable and confident in my choices.

Jimmy’s expertise really shined when it came to recommending modifications. They provided thoughtful suggestions that truly elevated the final look of my suit. Whether it was the fit, fabric, or custom details, Jimmy’s advice struck the perfect balance between stylish and practical.

The entire experience felt personalized, seamless, and even enjoyable—something I didn’t think I’d ever say about suit shopping! If you’re looking for top-tier service and someone who genuinely cares about getting it right, Jimmy is your person. Thank you for making this such a great experience!

I wish I had found this place years ago!

Great customer service. Carlos really took the time to explain things. I spent over an hour looking at fabrics and ended up buying three suits and five shirts.

Wish I had bought more!

I’ve been to the store before, but the last gentleman who helped me was the most knowledgeable expert I’ve met so far. He took the time to customize every detail of my suit and make suggestions to achieve the look I was seeking. I’m looking forward to the final result.

Sterling @ the Santa Clara location was amazing to work with.

He explained the entire process and didn’t try to upsell me on anything.

His attention to detail and customer service is the reason I plan on becoming a regular customer.

Really professional

Set up appointment and they took me right away with no waiting. Spent a lot of time going over measurements, customizing suit and overall experience was great. Bishman Blanchard was excellent.

The suit was a fair price and the service was great! Victoria was very personable and made sure that my partner felt listened to, and that their own personal style was part of the suit. It was our first time shopping for a suit, and Victoria had a lot of great information and tips to give us. Overall it was a great experience and I would recommend it to others!

Anna helped us. She was great by listening before answering and led us through the entire process calmly yet efficiently. We developed a comfortable rapport and even bantered back and forth.
Hard to believe the entire process costs near the same as an off the rack suit at other places. Very much worth the time and money.
The final fitting was with Alan and was less than ten minutes. Alan was also easy to work with.
Advice: set up an account online and follow the process for all the options you will have to choose. This makes the fitting much easier and and quicker even if you change your mind on some options.
Thanks.

They were careful with each detail. Friendly atmosphere. Knowledgeable of their craft. I was at the Dallas store close to downtown. If you want to try your first suit give them a try.

Friendly staff and provided good service while getting my new suit ordered.

Mondia was amazing. She helped me pick the best style and fit and explained all the customizations with incredible patience. Abe made me feel comfortable and heard in all aspects of what I wanted for my suit

I got my suit and the measurements are completely off! It's so bad that not even my tailor can fix it! It's definitely overpriced because the quality is pretty low and also the customer service is poorly! Now I don't know what to do! I just want my money back because that's fraud what they did

Every few years I try Indochino again, and each time I am disappointed. In my most recent experience, I bought and fully paid for a tuxedo, in their showroom, and received notification that it have moved to production, was non-refundable, etc. Then the showroom called to say they needed another $144 for “extra charges”. At this point I have choice but to pay, but I will never come back.