The application form was easy to be…
The application form was easy to be filled in.
15 October 2026
Unprompted review
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Company details
Written by the company
Indonesia-Portal.com is an online intermediary service in Arrival Card and e-VOA applications, providing a simple, convenient and guided application process from start to finish. Our team helps customers complete their information accurately, reviews submitted details and provides clear guidance throughout the application process. Our goal is to make preparing the required travel documentation for Indonesia as straightforward and hassle-free as possible.
Contact info
United States
- info@indonesia-portal.com
- indonesia-portal.com
4.0
Great
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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It was very easy to apply a visa via…
It was very easy to apply a visa via the portal. It is of course more expensive than on the state public website, but I got the document in the next day. I am happy. Thank you.
17 October 2026
Unprompted review
Absolutely gutted that I fell for this…
Absolutely gutted that I fell for this scam. The site does not make it clear until payment taken that they are a third party website. It stated landing card would be sent via email immediately then after payment states it will arrive on the 3rd November the day before I go. Took payment with no email confirmation or order number. Tried to cancel immediately I have emailed and messaged with no response £97 down the drain. Total scam
16 October 2026
Unprompted review
SCAM – Do NOT waste your money or risk your travel plans
I paid USD 75 to Indonesia Portal for an Indonesian Arrival Card, a document that is available for FREE through the official Indonesian government channels.
Let that sink in: USD 75 for a free document. I used a third-party service because I expected it to make the process easier and ensure everything was ready before my arrival. Instead, it turned into a stressful nightmare.
1. I PAID USD 75 FOR A DOCUMENT I NEVER RECEIVED WHEN I NEEDED IT.
Despite paying for their service, I never received my Arrival Card by email, even though their website explicitly states that documents are sent by email. I also never received an e-VOA, which is a separate service. I understand the distinction perfectly well, and I am not claiming that I paid for a visa when I did not.
When I tried to access my order through their self-service portal, I couldn't log in because the verification code that was supposed to arrive by email never came either. Their portal continued to show that my document was due on 10 October, even though I had already arrived in Bali.
I was literally in Indonesia, dealing with an immigration-related requirement, without being able to retrieve the document I had paid USD 75 for.
2. I HAD TO DO THE PAPERWORK MYSELF ANYWAY.
Because I could not access the document and could not afford to keep waiting, I completed the necessary procedure myself through the appropriate channels.
So what exactly did I pay USD 75 for?
3. WHEN I ASKED FOR A REFUND, THEY REFUSED TO TAKE RESPONSIBILITY.
Their first response was that their internal records showed that the Arrival Card had been issued. Apparently, according to their system, that was enough, even though I had never received it by email and could not access it through their portal.
They then explained that I had not purchased the e-VOA and that I would have to pay an additional USD 75 for that service. I was not asking for a free visa. I was asking for a refund for a service I had paid for but could not access when I needed it.
Eventually, they attached the Arrival Card to a later email and used that as the basis for refusing my refund, citing their terms and conditions. But sending a document after I had already arrived and had to handle the procedure myself does not erase the experience or the failure of their promised delivery process.
Their website advertises email delivery and refers to refunds for documents that have not been delivered. Yet when I explained what had happened and provided evidence, they refused to refund me.
4. THE STRESS AND WASTED TIME WERE COMPLETELY UNNECESSARY.
Travel is already stressful enough without paying USD 75 for a document that is available for free, failing to receive it as promised, being unable to log in to retrieve it, and then having to spend even more time arguing with customer support.
I am now taking the matter up with my bank and have kept the correspondence and screenshots as evidence.
MY ADVICE TO OTHER TRAVELLERS:
Check the official Indonesian government channels before paying a private intermediary for your Arrival Card. The document itself is free through the official process. Do not assume that paying a third-party website guarantees timely delivery or accessible documents. Keep screenshots and all payment records.
I cannot recommend Indonesia Portal. My experience involved an excessive charge for a free administrative document, failure to receive it through the advertised process, and a refusal to refund me despite the problems I documented.
I paid for peace of mind and got the exact opposite.
Avoid this unnecessary expense and do your research before handing over your money.
10 October 2026
Unprompted review
Easy to complete and quick to process.
Easy to complete and quick to process.
16 October 2026
Unprompted review
They are useless and overpriced
They are useless and overpriced. it s just a money grab scam. avoid
15 October 2026
Unprompted review
It was extremely easy to obtain
It was extremely easy to obtain. i cant fault this process!!
15 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the procedure easy to follow and everything clear from start to finish.
We believe that preparing for a trip should be an exciting experience, not a stressful one. That’s why we put so much care into making our application process straightforward, with clear instructions and guidance at every step. Our goal is to help travellers feel confident and well prepared before setting off for Indonesia.
It’s always rewarding to hear that our efforts make a real difference. Your feedback means a lot to our team and encourages us to keep improving our service for travellers from all over the world.
We wish you a fantastic trip filled with unforgettable memories! ☀️
Thsnks for everithinks ...my expirience…
Thsnks for everithinks ...my expirience in indonesia right now is great.,thanks
11 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for your lovely message!
We’re really happy to hear that you’re having such a great experience in Indonesia!
It’s wonderful to know that we could help make the preparations for your trip a little easier, leaving you more time to enjoy everything this beautiful country has to offer. 🌴☀️
Your kind words genuinely mean a lot to our team. Knowing that our service has played a small part in your travel experience is exactly what motivates us to keep doing what we do.
Thank you again for choosing us, and enjoy every moment of your stay in Indonesia! We hope you make many unforgettable memories.
Smooth and easy. …
One of the easiest and quickest arrivals we have had. Very smooth and easy.
7 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for sharing your experience Helen!
We’re absolutely delighted to hear that your arrival in Indonesia was one of the easiest and quickest you’ve experienced.
A smooth arrival can make such a difference at the start of a holiday, especially after a long flight. ✈️ That’s why we’re so committed to making the preparation of your travel documents as simple and straightforward as possible, helping you feel ready and confident before you even leave home.
Knowing that our service contributed to such a hassle-free experience is incredibly rewarding for our team. We put a lot of effort into making the process clear and convenient, and feedback like yours reminds us why that work matters so much.
Thank you for trusting us with part of your travel preparations! We hope you had a fantastic time in Indonesia and made some wonderful memories. ☀️
Once sorted with right visa was…
Once sorted with right visa was straight forward to do and easy to pay online. First time doing this but found it OK.
Glad everything done and received ready for great trip.
8 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for sharing your experience Graham!
We’re especially happy to hear that, even though this was your first time arranging a visa online, you found the process straightforward and easy to complete.
We know that applying for a visa for the first time can feel a little daunting, so making the process clear, simple and easy to follow is extremely important to us. From choosing the right visa to completing the application and making the payment online, we want every step to feel as smooth and reassuring as possible.
It’s wonderful to hear that you had everything sorted and received in advance, ready for your trip. That peace of mind before travelling is exactly what we hope to provide our customers.
Thank you again for trusting us with an important part of your travel preparations. Your feedback means a great deal to our team and motivates us to keep making the experience better for every traveller.
Have an amazing trip to Indonesia! 🌴☀️
The promptness of messages ease of…
The promptness of messages ease of understanding, seamless transition through air port has made our experience exceptional.
5 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that our prompt communication, clear information and smooth process helped make your arrival in Indonesia such a positive experience.
We understand that arriving at an airport after a long journey can sometimes be overwhelming, so our goal is to make the documentation process as simple and seamless as possible. ✈️
Knowing that everything went smoothly for you and contributed to an exceptional travel experience truly means a lot to our entire team.
We put a great deal of care into providing timely communication and easy-to-understand information, because we want our customers to feel confident and prepared before they even arrive in Indonesia.
Thank you again for taking the time to share your experience.
Reviews like yours genuinely motivate us to keep raising the standard and making the journey as stress-free as possible.
Wishing you an amazing time in Indonesia! 🌴☀️
Reply from Indonesia Portal
Thank you so much for your kind words!
We’re delighted to hear that you found our service very efficient.
Making the Indonesia Arrival Card and eVOA process as simple, clear and stress-free as possible is extremely important to us. We know that preparing the right travel documents can sometimes feel confusing, so our goal is to make the process as smooth as possible from start to finish.
Your feedback means a lot to our team and really motivates us to keep providing the best possible service to travellers heading to Indonesia.
Thank you again for taking the time to share your experience, and we wish you a wonderful stay in Indonesia! 🌴☀️
Site mimicing government site and applying fees for services which are free
The error I have just made in incorrectly providing a positive review of a site which mimics the official government site and charges fees for services which are free, illustrates how easily one can misinterpret the site as an official site and get scammed - and accident? - I do not think so!
Please withdraw my review
3 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for taking the time to share your experience Keith! 😊
We’re really pleased to hear that you found our website easy to understand and that the application process was well structured.
We put a lot of thought into making the process as clear and straightforward as possible, because we understand that arranging travel documents should be simple and stress-free. ✈️ Our goal is to guide travellers through every step, so they can complete their Indonesia Arrival Card or eVOA application with confidence.
Reviews like yours are incredibly valuable to us. They let our team know that the effort we put into creating a clear and user-friendly service is making a real difference.
Thank you again for your review. We wish you a fantastic trip to Indonesia! 🌴☀️
Complete all the paperwork before the time. Have hard copies available to show customs upon arrrival. It took us less than a minute to present documentation and move on.
Smooth sailing all round.
1 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for sharing your experience Brent! 😊
We’re delighted to hear that completing the paperwork in advance helped make your arrival in Indonesia so quick and hassle-free.
Knowing that you were able to present your documentation and move on in less than a minute is exactly the kind of smooth experience we want to provide. ✈️🇮🇩 Preparing your documents before travelling can make such a difference, especially after a long journey when the last thing you want is unnecessary delays or paperwork.
We truly appreciate you taking the time to share this helpful tip with other travellers as well. Reviews like yours mean a great deal to our team and motivate us to keep making the process as simple, clear and convenient as possible.
We hope you had a wonderful time in Indonesia! 🌴☀️
Easy to Apple clear instructions
2 October 2026
Unprompted review
Reply from Indonesia Portal
Thank you so much for your positive feedback!
We’re delighted to hear that you found the application easy to complete and that our instructions were clear and helpful.
Creating a straightforward experience is very important to us. ✈️
When preparing for a trip to Indonesia, the last thing you want is to spend time wondering what information to enter or what to do next. That’s why we put a lot of care into making each step as clear and easy to follow as possible.
It’s wonderful to know that this made the process easier for you. Your feedback is greatly appreciated by our entire team and encourages us to keep providing a simple and reliable service for travellers.
Thank you again for your trust, and we wish you a fantastic journey to Indonesia! 🌴☀️
The application was easy to fill out
The application was easy to fill out. And the processing time was fast too.
28 September 2026
Unprompted review
Reply from Indonesia Portal
Thank you for taking the time to leave us such lovely feedback Mirriam.
We’re very happy to know that the application was straightforward to complete and that you were impressed with the fast processing time.
We believe that arranging your travel documents should be one of the easiest parts of preparing for your trip. ✈️ That’s why we continuously focus on keeping the application process clear, user-friendly and efficient, while making sure travellers can move forward with their plans without unnecessary waiting.
It’s especially encouraging for our team to hear that these efforts are making a difference. Every review helps us understand what our customers value and motivates us to keep improving our service.
Thank you again for choosing us, and we wish you a fantastic and stress-free trip to Indonesia!
The online registration went smoothly. I was only surprised about the prize since you already pay for the visum
The online registration went smoothly
20 September 2026
Unprompted review
Reply from Indonesia Portal
Thank you for taking the time to share your experience Gabriele!
We’re very pleased to hear that your online registration went smoothly and that you found the process straightforward.
Making the registration process simple, clear and convenient is something we care deeply about. ✈️🇮🇩 We know that preparing for an international trip already involves plenty of things to arrange, so our aim is to make this part of the journey as easy and stress-free as possible.
Your feedback means a lot to our team and is a great encouragement to keep improving the experience for future travellers.
Thank you again for choosing our service, and we hope you have a wonderful trip to Indonesia! ☀️
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