Indor Home Reviews 

50
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The team at Indor were excellent, they were really helpful in sourcing the products I needed for my new home. Marianna & Veronica were both organised and efficient, they met every deadline I set for t... See more

Rated 5 out of 5 stars

Very happy with our service from Indor. It's a credible company, with a small shop in West London if you can make it there. We have ordered a few lights and also a large sofa, which they helped us c... See more

Rated 1 out of 5 stars

Came damaged/chipped after being advertised as in perfect warehouse stored condition then I emailed sent pics and heard NOTHING back and it wasn't a cheap stool

Rated 5 out of 5 stars

I came one month ago looking for ideas on how to decorate my living room. Not only was I offered elegant options, for sofas, tables, kitchenware…, but I particularly appreciated how the vendor took th... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Decoration and Interior Design Store
  3. Interior designer
  4. Lighting Shop
  5. Outdoor furniture shop

Written by the company

Timeless designs that blend comfort, minimalism and style. Furniture | Lighting | Home Decor | Worldwide Delivery


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(50)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication. When I enquired about update on my order the response was always immediate and kept me up to date. I purchased two coffee tables and they were delivered a little bit later than expected but not too far out. They arrived well packaged and they are perfect. I am very happy. I have no problem purchasing again from Indor.

8 March 2024
Rated 5 out of 5 stars

Very happy with Indor

Very happy with our service from Indor. It's a credible company, with a small shop in West London if you can make it there. We have ordered a few lights and also a large sofa, which they helped us configure as it's modular.

Great and speedy customer service, reliable and careful delivery. Will be ordering from them again!

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! We purchased two sofas and they were so helpful in picking fabrics and the layout of them. We couldn’t be happier and will definitely be coming back to buy more things.

20 October 2023
Rated 3 out of 5 stars

Poor Delivery Service

After the long awaited delivery of my order, my chairs finally arrived, and the chairs themselves i’m extremely happy with, however the service of your delivery driver was not acceptable.
After receiving more than 10 missed calls whilst I was at work, an extremely rude & unpleasant driver could not find my house (which is not difficult) his tone and rudeness is not something I would expect when spending over nearly £3000 and £55 delivery charge.
I had planned way in advance with full instructions as to where to leave the chairs in my absence and would not of expected this rudeness should the information not be passed to the delivery driver.

A good service should continue from the purchase through to delivery and a situation from a driver like this could prevent me from purchasing from you in the future.

17 June 2023
Indor Home logo

Reply from Indor Home

Thank you for your review and the raising your concern with delivery element of your order. Firstly, we are very glad you like the chairs and we understand that on this occasion our delivery partner has failed to provide the level of service that is expected.
We will be reviewing your specific case with our delivery partner to ensure that changes and updates are made, in order to maintain the excellent service we aim to provide from initial contact, purchase, product quality and also importantly for us on the final delivery element with our delivery partner.
Once again we do apologies for the issue with this delivery driver on this occasion.

Kind regards,
Indor Support Team

Rated 5 out of 5 stars

5* Item as described Kristina Dam curve…

5* Item as described Kristina Dam curve steel side table packaged well very good price would recommend & would use again!

8 May 2023
Indor Home logo

Reply from Indor Home

Hello Jonathan,

Thank you so much for your review!
We are happy to hear that you are satisfied with your order

Looking forward to hearing from you you soon.

Best,
Indor Team

Rated 5 out of 5 stars

Great service

Great service! So helpful! So quick at responding to queries. Great products! Very happy

18 April 2023
Indor Home logo

Reply from Indor Home

Dear Yasmin,

thank you so much for your feedback. We are so happy you are satisfied with the quality of our products.

Looking forward to hearing from you soon.

Best,
Indor

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect !
Thanks so much for the patience and good advice.

4 March 2023
Unprompted review
Indor Home logo

Reply from Indor Home

Hello there,

thank you so much for your feedback! We are very happy to hear our work was appreciated 😊

Best ,
Indor Team

Rated 5 out of 5 stars

Amazed by the high quality of the…

Amazed by the high quality of the materials not to mention the design of the furniture.
I’d really like to thank your team for their advices and kindness. Home feels better than home now!

25 April 2023
Unprompted review
Indor Home logo

Reply from Indor Home

Hello Roschan,

thank you so much for the kind words! We are glad you are satisfied with our products.

We cannot wait to meeting you soon again!

Best,
Indor Team

Rated 5 out of 5 stars

Excellent customer service

I came one month ago looking for ideas on how to decorate my living room. Not only was I offered elegant options, for sofas, tables, kitchenware…, but I particularly appreciated how the vendor took the time to help me choose a design which matched my own taste. I strongly recommend

2 March 2023
Unprompted review
Indor Home logo

Reply from Indor Home

Hello Pierre,

what a fantastic review! Thank you so much for sharing your experience with us.

We are happy to hear everything went well!

Best,
Indor Team

Rated 5 out of 5 stars

high quality and tailored service

Amazing team with excellent furniture !
I recommend it, especially for its efficacy and warm welcoming.
I was delighted to receive my order in time with great service.

10 April 2023
Unprompted review
Indor Home logo

Reply from Indor Home

Hello Pauline,

thank you so much for your feedback! Happy to hear you are satisfied with our customer service and order.

Best,
Indor Team

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