Indra Renewable Technologies  Reviews 920

Needed advice to restart an Idra Pro Smart charger. Communicated by email on this occasion but have always found the service patient and helpful.

I had a Indra EV charger installed in 2024, since the installation I have nothing but problems with it.
I have constantly contacted them for help.
I have been sent various instructions by them, that have been absolutely useless.
They only work short hours to get a human to talk to you if you can get through. They said I have to be with the charger for them to talk me through the diagnostic procedure over the phone.
I’m unable to have a day off work to carry this out. They have live chat that is useless.
They refuse to send an engineer to check the charger that is still under warranty.
Avoid this company!!

Thank you Danielle. We had lots of problems and frustrations moving from pilot hardware and software to Indra. Dani stayed with the problems for weeks and stayed with us until everything was resolved. A great example of customer service.

Rang Indra with a problem with our ev charger. Spoke to Mitch and the problem was quickly resolved and everything was working fine within a few hours. Very impressed with the service given by Indra.

Had an issue when I changed my WiFi router and with one quick phone call the issue was resolved by Mitch. Absolutely brilliant service all round. Thank you

Had my INDRA EV charger installed less than 1 year ago. Contacted Indra customer services when failed to work and the only response being that they would check the log so I have replaced it. The box removed revealed it went on fire inside with internal burn marks. Indra I am really disappointed with the lack of interest for a product which is a clear fire hazard. My contact ref was 76444.

INDRA, thanks but I have emailed you, you have not responded and know how to contact me if you are interested in finding out more information. Until I hear from you I stand by the comments above about your product having gone on fire.

Polite engineer and little mess made. Listened to instruction well for locating the charger and was informative with the app and use of the charger.

Prior to the install, a few minor issues, however, the Engineer who installed the EV charger was very, very good. I’m happy with the resulting charger & I would recommend Indra.

Easy to get hold of by phone or email and quick resolution. A very knowledgeable and friendly team.

Really happy with our charger and the installers work. Neat job.

There was a delay in installation ... then there suddenly wasnt
I was informed that there would be a delay as thr nationa grid had highlighted issues. When i queried this i was told to wait until manager was back from lunch. As it could have resulted in a further 2-3 week delay. I was certain there were no issues as i already possesed the certificates giving permission.

I was called back 5 mins later with an install date of thr next day. I think you must have had logistical issues and instead of being honest you lied.

The installer partner supplied was incredible. Highly recommend.

Awesome service from start to finish. Installation within a week by 'We Will Power Your Car'. Aaron who did the installation did everything he could to make sure everything was done correctly and tidy. All working as it should. Id highly recommend.

Fantastic experience with Indra from start to finish. The process was quick, well organised and the installation team were incredibly efficient. Couldn’t fault the support or the speed of getting everything up and running!

I would have given this company five stars …if I hadn’t been kept waiting as caller number 4 for an hour, when calling customer service. We had an electrician working with us, so we needed immediate support. I was left feeling SO frustrated. Had to try and get another number from the company from which I’d bought my charger and also doing an online ‘ticket’.

I would have liked to have given Indra renewable technologies a five star rating, however when I needed them the most, I remained caller number four for over an hour to customer services. I had an electrician waiting to hear from them so we could progress with the installation of an EV charger. This is totally unacceptable. Once I did get through to a technician named Jack, he was absolutely marvellous and there was nothing he didn't know and helped answer all problems. Everything well after that but you really should make sure you have more people answering the phones ~ it's totally frustrating

Indra Technologies are an efficient and very helpful company. I recently had a new router to install and the help I received from Amanda was spot on, she emailed me clear instructions how to connect my EV charger to the new router and it was done in a couple of minutes! Thank you Amanda keep up the great work!

Iv had a couyof problems over the last year and half and I must say there a really good company to deal with just had a problem this morning spoken to Jake and he was so so helpful. I would highly recommend this company.

Fantastic service from Jack. Had real connection issues with my router and charger which Jack talked through with me calmly and professionally 🙂

Contacted Indra by phone to help resolve an issue I was having with my charger when it wouldn’t connect with my new BT wireless router. The call was answered promptly and the support I received from Indra was 1st class. The support engineer (Jack) was extremely helpful and talked me through various things to try to resolve the issue. Eventually between Indra and BT support they managed to successfully resolve the issue.