Industrial Injection Reviews 

923
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their effectiveness in improving vehicle performance and fuel efficiency. Reviewers frequently highlight the fast and timely delivery of orders, often arriving earlier than expected and well-packaged to prevent damage. Customers also commend the excellent service and helpful staff, who are described as knowledgeable, polite, and dedicated to assisting with inquiries. Many people appreciate the overall positive experience, finding the company easy to deal with and reliable for their needs.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality and performance of the... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and quick... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the great quality of parts and... See more

Service

Customers consistently note positive experiences with service, often praising the excellent customer support... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising the helpfulness and knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order online! Plenty of info to make sure I was ordering the correct turbo for my compound set up. Industrial Injection has been great to deal with. So far I’ve gotten my garret compound turbo... See more

Rated 5 out of 5 stars

Good company to deal with!! Left a poor rating originally because I ordered stuff from a few companies, got confused and one of them is screwing me over. Please dont ever do business with CPP Diesel t... See more

Company replied

Rated 5 out of 5 stars

So far so good, the product has made a 2 mpg improvement from base. I bought it under the guise that it may remove injector knock, tank #2 as of today. High return pressure sounds have already lessene... See more

Rated 5 out of 5 stars

The injector lines i bought from Industrial Injection was more than I expected. They fit perfectly, they were great quality for the price. And the shipping was fast. I will definitely be buying more p... See more



Company details

  1. Auto parts shop
  2. Car Parts Manufacturer
  3. Car accessories shop
  4. Diesel engine repair service

Written by the company

Industrial Injection is a family operated business, founded by the late Brady Williams in 1985. We are the leading distributor, supplier and remanufacturer of diesel fuel systems, turbochargers, and engines. We carry the top diesel brands for On/Off highway, industrial, marine, automotive, and agricultrual applications. Our experience in fuel injection, turbocharger, & engine components is unmatched. Industrial Injection will always deliver the best products for your light, medium, & heavy duty diesel. Industrial Injection specializes in the design and manufacture of diesel fuel injection systems, turbochargers, and other related products. We offer a wide range of products for various diesel engines, including those used in passenger cars, trucks, and industrial & agricultural equipment. Industrial Injection also offers fuel injectors, fuel pumps, fuel delivery systems, turbochargers, and engines. We also offer performance upgrades and modifications for diesel engines, such as high-flow fuel injectors or fuel pump kits. In addition to designing and manufacturing these products, we provide services such as fuel system repair and maintenance, engine rebuilding, and general pick-up truck maintenance. We also provide technical support and assistance to customers who use our products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

923 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(923)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

American Made Turbo at a Very Tight…

American Made Turbo at a Very Tight Price

Best thing to know is I would do business with them again. The owners group I belong to will hear about them when I'm asked where I got my turbo. By the way, pre-purchase tech support way great.

21 April 2025
Rated 1 out of 5 stars

The tooling for the removal and install…

The tooling for the removal and install of injector cups was fantastic. What they don't tell you is when the cups are stainless that you are removing tend to leave burs in cylinder head. You need a sanding disk to clean up. And the injector cup orings are no good, they do not like to be turned into bore of cylinder head, even with grease. I found c7 cat orings were the better product, as they are not silicone based like industrial injection version.

1 April 2025
Rated 1 out of 5 stars

Ordered I think the 27th it said it…

Ordered I think the 27th it said it would come the 1st but kept delaying till the 14th, absolutely pathetic and ruined my prom. Definitely would not buy again, it was just a very small key for an injection pump. Should have arrived in less than a week, also paid 13$ for shipping

8 April 2025
Industrial Injection logo

Reply from Industrial Injection

Hello Cyler, I show we emailed you 3/27 the day you ordered the product that it would be an estimated 4-5 day delay before the product would ship as we did not have inventory of the product you ordered at that time. This is an estimate we receive from the manufacturer. It looks like we received the product 4/8 from the manufacturer and shipped it out the same day. The part then arrived to you in 4 business days on 4/14 as per the ground shipping you selected. I apologize for the delay but we did email you the same day you ordered it making you aware of this backorder.

Rated 1 out of 5 stars

WELL

WELL, I HATE TO LEAVE A NEGATIVE REVIEW, HOWEVER THIS ORDER WAS A PROBLEM. ORDERED A CRANKCASE GIRDLE, FIRST TIME RECIEVED THE WRONG HARDWARE WITH PARTS, GOT NEW HARDWARE COMING, STILL WRONG, HAD TO MAKE MY OWN HARDWARE.

31 March 2025
Industrial Injection logo

Reply from Industrial Injection

Hello Bob, I apologize for the issues with your order. I see we did next day air replacements parts a few times for free to try and make up for our mistakes. I apologize we weren't able to satisfy your needs.

Rated 1 out of 5 stars

Customer service not knowledgeable on…

Customer service not knowledgeable on the products that they sell, only a select few know in depth. Tried selling me an elbow for a turbocharger which I told them I had already but they insisted theirs was the correct one I needed. Also would not give a full refund for a turbocharger which was made with poor quality as they “all come that way”

13 March 2025
Industrial Injection logo

Reply from Industrial Injection

Hello Albert, you purchased a BorgWarner turbo online before ever contacting us. After you received it you had troubles installing it and then decided to call us. The turbo you purchased 99% of the time requires the cast elbow we recommended for your application. For your year truck we sell it with the elbow. You decided to buy the "box" OE BorgWarner turbo. You are the 1% that has the correct elbow from factory. Our support team went above and beyond to take measurements and pictures of our elbow to the one you have to verify you had the correct elbow from factory and it would work for your application. As for the casting imperfections we apologize you were unsatisfied with the OE BorgWarner casting but I can assure you all castings have minor visual imperfections. These imperfections have no adverse effects to the quality, reliability or performance of the turbo. We even offered to do an exchange and to find you a better looking casting to suit your needs. After you refused you wanted to send the turbo back as a new return. You decided you didn't want to run the turbo anymore because of its "looks". When you send a product back as a new return we have to inspect it as well as re box it to make sure it is in new condition for the next customer. For these reasons we charge a restocking fee.

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