Indy Auto Man Car Dealership Reviews 33

Bought here F150 a couple of weeks ago, and driving all around the country at weekends, while moving around the city at weekdays with care. Good impression, reliable auto. No issues so far, was a great deal.

Sold a truck to these guys. Nothing but good things to say. It was probably one of the fastest and easiest things i have ever done. Offered a fair price and kept it simple. The whole crew at the Westfield location was great and professional. I would definitely recommend for any vehicle purchase/sales needs!

It was an amazing experience, specially the way of welcoming and way of helping and caring.
Special thanks to Victor, who was representing the team.
I really appreciate all your help and caring.

LONG but very INFORMATIVE review and HONEST, Read the whole review to understand how the dealership works along with their unethical business practices.

I will start off by saying my experience with this dealership has been terrible. I purchased a 2019 Land Rover Range Rover Sport from this dealership. When I arrived for my test drive at this dealership after being approved from the bank the vehicle was dirty, smelled of gas, and the brakes were completely gone, vehicle was unsafe to drive. The dealership pushed the vehicle onto me with a "We Owe" meaning the dealership will fix the vehicle under no cost to the buyer. I purchased the vehicle on a Thursday 2/12/2026 and dropped it off at the service center on 2/13/2026. My vehicle was in the service center for 7 days with no communication from the dealership or the shop. I got off work and arrived to the service center to ask questions since nobody would answer the phone. When I arrived I was informed it took them 7 days to diagnose a check engine light and the brakes were not even put on but had arrived to the service center on 2/16/2026. They informed me the dealership sold the Range Rover without going through inspection, and that it needed to be looked over professionally and properly inspected. I got a call 2 weeks later mentioning that the vehicle was sold with a fuel leak from the main fuel tank to the engine and the line was bad. The service center told me a 1 week wait time to get the part. They called me later that day and informed me the part was going to be on indefinite back order and that I was to call the dealership. The dealership was all about putting me into another vehicle because they have a 7 day exchange policy (which I will go into later). I waited 4 days for the new car to become available. I went and test drove the vehicle, same instance vehicle was dirty, and had a funny smell to it. I started the vehicle for the test drive and the blower motor was out on the car, was told to purchase the car and the part would be fixed by the next day. The next day comes around, and the service center wasn't told anything so now we're back in waiting for a part to arrive. The vehicle has no heat, a/c, or any defrost and it's snowing outside at this point so I can't drive the vehicle safely not being able to see outside of the window. I called and I'm pretty upset at this point because I have no been promised two separate "We Owe" that are not being fulfilled by the dealership. The GSM "Noe" informs me that I am able to return the vehicle but they will keep 20% of the sales price on the car as a "restocking fee" and he is on a recorded phone call saying "I can change what rules I want and I'm telling you how the rule works" so I informed him I spoke to the bank, and the banks is allowing me to not move forward due to all of my issues with this dealership. He informed me I can return the vehicle but I won't get any of my down payment because of the 10% rule. I informed Noe that the 7 day exchange policy isn't valid in this case because of all the issues and the bank isn't moving forward with funding of the loan.

Please do your research, read some of the ads here, and save yourself the headache and time because when the dealership drops the ball like they did multiple times they don't own up to it and try and make the customer pay for their mistake.

I was specifically told from Noe (GSM) that when vehicles get purchased the dealership they don't have to inform customers of any issues with the vehicle unless the customer asks.

I have proof of everything I am saying from contracts with Indy Auto Man, along with recorded phone calls, text messages where they agreed to return me my down payment on the car and undo the deal since the bank isn't moving forward. I'm just trying to save someone else the headache and hassle of this dealership and their unethical business practice. I have already filed my complaint with the AG's Office along with the BBB.

I purchased a Ram cargo van from them back in July 2025. I worked with the finance manager Noe. We ran into a problem with the funding with the bank. Noe, tried to tell me that the contract is automatically voided to due to the financing issue and that I would have to pay a %20 restocking fee of the vehicle price meaning the 29K plus $1/mile. When I asked him to show me the clause on the contract he responded with “it’s not on the contract, but it’s on our website “ now I don’t know if he’s just incompetent and doesn’t know how contracts work. They asked me for a co-signer since I refused to pay that. I gave them my dad’s paystub. When I reviewed the new application they lied about my father’s occupation and income. When I called them and asked why they did that, Brandy told me that they do it for better approval odds, which they tried to have us sign and confirm as accurate which is perjury and illegal. They never transferred my title again illegal. I’ve not been able to work since September of last year since I don’t have a tag to drive the car. I will submit a complaint with the Attorney General’s office and the DMV. I spoke to an attorney in IN and he gets quiet a few calls about this dealership it seems like they have a pattern of screwing customers over and breaking the law. I’m looking for other victims to take the necessary actions and stop this business from hurting and stealing from anyone else. Do not trust their reviews.

Lorraine and Jocelyn were very timely on their communications and very accomadating in setting up appointment times and location.

Came in and sold my car got a quote online and they gave me the best dollar amount! Great service and great vibes. Excellent service!

Lorraine has provided great service towards selling my car. She was polite and responsive on my queries. I definitely recommend others to avail Services from them.

Jocelyn was helpful and staff was great overall

Transparency.

This company makes buying a car pleasurable! I mean, “No Pressure, No Problem.” Should be their catch phrase. Seamless and enjoyable the way buying a car should be.

Victor is a trustworthy person who truly cares about the customer experience. Vehicles are priced fairly. You will have a good experience with this dealer.

Everyone I dealt with from the owner, Victor, on down was friendly, knowledgeable and honest. My deal was fair and the company honored every promise they made to me. Special thanks to my sales rep, Victor, Jocelyn, Bea, Brandy and Rhianna. A-one all around!!

The Employees here did a wonderful job with greeting me and making me feel welcome, I was able to get help with pricing my vehicle to sell in an very timely manner thanks to Victor Figlin who expertly looked over my vehicle and kept up great conversation during the process!!

I bought a 2019 BMW X4 from indy automan in 2021 and i sold my 2015 Mercedes C300 to indy automan today. Lorraine and Jocelyn were very quick to respond to emails. The cherry on top is Victor(the manager), Never seen a boss so humble and modest. It took me over an hour before i realized he was the manager, i didn’t just do business with indy automan but i also made a friend in Victor and i can’t wait to refer all my friends and family here. Wole

From beginning to end customer service were greatly served really appreciated the staff courtesy.

My search for a reliable Sierra 1500 led me to a Carfax listing. From there I emailed to the dealership. I completed the pre-approval and most of the negotiations online. Then, I visited Indy Auto Man for the test drive and got the factual confirmation of car's reliability. The paperwork was surprisingly quick—I was in and out within an hour! I really appreciated how smoothly everything went. I’m glad to recommend the dealer.

DO NOT waste your time with these people. 90% of the reviews on Google are fake; take a look at yelp to see the honest terrible reviews of this place.

After purchasing a $50k car from Indy Auto man it took nearly 100 text messages and many unanswered phone calls to get a $5,150 warranty, that was never discussed with me, removed from my purchase. The $5,150 warranty (exact amount of my down payment) was simply labeled “portfolio” on the bill of sale to hide in there. Neat trick. This process took 2 months. All I wanted was a cancellation confirmation, instead I couldn’t get a phone call back.

I was also conned into paying ~$750 in fees for “mandatory catalytic converter etching” - turns out that work was never done in the first place.

I was told to go to the dmv 2 weeks after purchase as my title would be mailed there, after wasting more hours of my life at the DMV it turns out they hadn’t sent the title. I had to take another vehicle to work since you can’t drive a vehicle with expired tags on a military base. They couldn’t get the title work done until after my temp tag expired.

Last but not least I was promised a second key to the vehicle. I agreed to the full retail price (PLUS paying their $750+ in fraudulent extras) because the comfort access keys for this particular bmw is around $750 total as the dealer has to program it. I was told the key would be shipped out the next day, that was a lie. I was told weeks later the key was shipped, that was a lie. I was then told they sent the key to the wrong address (how do you mess that up?) and finally when an envelope shows up 3.5 months later with a hole in it and a $1.50 stamp I’m told that “Indy auto man held up their part of the agreement it must’ve got lost in shipping”

Apparently shipping an envelope without insurance that most likely didn’t have the key in it (oldest trick in the book for a SHADY DEALERSHIP) is upholding their part of the deal…and that it’s not their fault since it wasn’t on the “we owe” even though my salesman told me specifically not to put it on their “because we’ll just mail it to you, you can trust me.”

After weeks of back and forth I was finally offered $350 towards a new key, keep in mind this is about half of what was required. However if I accept this I needed to sign a “goodwill agreement” - which is fine. However the non-disparagement clause on the goodwill agreement stating that I could never in a public forum say a bad thing about Indy auto man was a not fine! I decided to not give up my freedom of speech for $350 in hush money and rather warn potential customers to look elsewhere!

I can deal with everything else I spoke about, but when you make a promise about something so simple as a second key just make it right. It’s not that hard to keep your word. You could even use the $750 you already charged me for work not completed!

Bottom line: Go elsewhere, don’t trust a word they say. You’ll regret it!

Pablo (customer service agent) was very helpful and flexible. Really recommend him!!

The great customer service was provided for me while I visited the dealership. Knowlegable salesperson showed me the car and explain all the features it has. I had a plesant experience.