Avi, at Infimobile, was amazing at helping me a complex change of phone #s, phones, & much more. He broke things down that didn't make me feel stupid, though I'm horrible at understanding tech. He mad... See more
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Review summary
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What people talk about most
Based on these reviews
I've been using it for a year, no issues other than initial physical SIM wouldn't connect; they sent eSIM, which has worked perfectly. Price is great and no service issues. Today, I tried to grab a sa... See more
Company replied
Great customer service, Jack was great very helpful he resolved my issue,got my ported line up a running. Infimobile great service Data service the best I seen in past six(6) month,very high standar... See more
Company replied
It was a little hard to get past the chatbot, but Tom was really helpful once I did. The chatbot didn't offer an option for the issue I had, and there was no 'something else' option offered at the en... See more
Company replied
Company details
Written by the company
Infimobile offers budget-friendly telecommunications solutions tailored to meet your communication needs. With a commitment to affordability and quality service, we strive to provide seamless connectivity without breaking the bank. Our diverse range of phone plans caters to individuals and families alike, ensuring everyone stays connected without compromising on features or reliability. At Infimobile, we understand the importance of staying connected in today's fast-paced world. Whether you're a heavy data user, a frequent caller, or someone who simply needs a reliable phone plan for occasional use, we have you covered. Our plans are designed to be flexible, allowing you to choose the perfect fit for your lifestyle and budget. With Infimobile, you can enjoy the convenience of reliable network coverage, uninterrupted calls, and fast data speeds, all at prices that won't break the bank. Say goodbye to hidden fees and long-term contracts – we believe in transparency and simplicity, so you can rest assured knowing exactly what you're paying for. Experience affordable mobile network without compromising on quality. Get a SIM from Infimobile today and stay connected without the hefty price tag. Infimobile is reliable, affordable, & always within reach. Get a SIM today
Contact info
Suite 200, 11340 Lakefield Drive, Johns Creek, 30097, Georgia, United States
- 8554841855
- support@infimobile.com
- infimobile.com
4.6
Excellent
761 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Martin is super good
Martin is super good. He helped to clear everything!
15 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
very smooth conversation
Avi did a good job with clear explanation and offered help. I appreciate that.
15 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
Avi is the best
Great service Mr. Avi was the best. Very very professional and supportive. Avi is great and infimobile is a great company
15 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
new esim replacement
Needed to transfer service to a new phone since my old phone got damaged and dosent turn on. Service provided for replacement esim was quick and easy
12 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re glad to hear the eSIM replacement process was quick and easy for you.
Best Regards,
Infimobile Team
Agent Tom is very helpful for solve me…
Agent Tom is very helpful for solve me renew problem.
12 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
Works great for the kids phones
Never had a problem with service or customer service when needed… use it for both of my kids phones and all good.
12 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re glad to hear everything has been working smoothly for you and your kids. We appreciate your trust in Infimobile.
Best Regards,
Infimobile Team
John
John from Infomile tech support was very helpful with activating a physical SIM.
12 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
Infimobile refused to accept my phone despite it being compatible with T-MOBILE
Avi was very helpful over the phone. He was patient and explained things in a clear way.
However, Infimobile refused to accept the IMEI of a newly purchased phone despite it being compatible with T-MOBILE network.
Thus, I had to cancel my service with them and migrate to a more flexible provider. I had been a customer since early 2024 and I would have remained their customer if they could accept my new phone which is technically able to work o T-Mobile network.
10 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback, and we truly appreciate your kind words about Avi — we’re glad he was able to assist you clearly and patiently.
We’re sorry to hear about the issue with your device compatibility. While many phones may technically work on the network, our system sometimes requires specific compatibility checks for activation, which can lead to situations like this.
We understand how disappointing this must have been, especially as a long-time customer, and we genuinely appreciate the time you were with us.
Best Regards,
Infimobile Team
The initial activation cost $7 extra
The initial activation cost $7 extra. The standard eSIM activation failed, and no new eSIM from Infimobile was ever installed on my phone. When I contacted customer support, the agent advised me to delete the existing eSIM. After I did so, they claimed that I had deleted both the old carrier eSIM and a new one—but in reality, there was only one eSIM on the device, belonging to my previous carrier. Despite my explanations, they continued to insist that I had removed both.
Since I needed my number urgently, I ended up paying an additional $7 to receive a new eSIM. Fortunately, the new one worked this time.
11 April 2026
Unprompted review
Reply from Infimobile
Hi,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially when you needed your number urgently.
eSIM activations can sometimes run into issues, but the confusion around the installation and the need to purchase another eSIM is not the experience we aim to provide. Your feedback has been noted, particularly regarding the support communication.
We’re glad to hear that the new eSIM is now working, and we appreciate your patience throughout the process.
Best Regards,
Infimobile Team
Tom is helpful.
11 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you for your feedback! We’re happy to hear our support team was able to assist you well. We’ll be sure to share your appreciation with the team.
Best Regards,
Infimobile Team
Network switch.
Chat is responsive with my change in network request and very helpful. Waiting for the sim to be shipped.
10 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you so much for your kind words! We’re glad to hear you had a great experience with Infimobile. Your support means a lot to us.
Best Regards,
Infimobile Team
Tom got my answer quick and fast
Tom got my answer quick and fast. Awesome customer Serice via chat.
9 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
I was mistakenly turnup on Verizon…
I was mistakenly turnup on Verizon Frank was very helpful in getting my service moved from Verizon to T-Mobile I'm very pleased with the service and look forward to using this service infamobile for a long time
Peter Hamilton
9 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Much better service & easier to…
Much better service & easier to navigate than Trakfone!
6 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you so much for your kind words! We’re glad to hear you had a great experience with Infimobile. Your support means a lot to us.
Best Regards,
Infimobile Team
Excellent.
6 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you so much for your kind words! We’re glad to hear you had a great experience with Infimobile. Your support means a lot to us.
Best Regards,
Infimobile Team
I messed up porting in my current phone…
I messed up porting in my current phone number. I needed help. Once I got my problem expressed using chat, they took care of the trouble and got my number ported. Mahalo.
4 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Physical SIM to eSIM Assistance
Mark helped me switch from physical sim to eSIM on my new phone. Quick and easy process.
5 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Very worst customer service
Very worst customer service, if you run through any issues like if you want to swap from esim to physical or physical to esim its not gonna be easy..they will ask you to pay 7$ for physical sim or esim..and the technical department they dont have any prior experience how to trouble shoot if they ran into a problem while porting your number from another provider, i had some issues while porting in and the qr code they sent it didn't work and took 24 to 48hours nothing will be done,they will strat blaming on the customer that we did somethingwrong while scanning the qr code ..so be very careful when choosing this company..I tgink the owner and ceo Kiran Suram does not focus on customer satisfaction and service,only money minded..they won't last long...disastrous company.. lot of money is gone with this company only looting..careful..
Very important in case if you didn't like their service and you looking to port out your number, its not going to be easy, they will ask you to send an email, but you never get any response, other network providers offer very easy port out process..I have been here with them for a month and I feel iam going to port out soon, if I face any issues while porting out I will sue their company iam already having a conversation with my attorney if I face any complications..
1 April 2026
Unprompted review
Reply from Infimobile
Hi,
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.
SIM swaps, eSIM activations, and number porting can sometimes involve additional steps and delays, but we agree it should be handled more smoothly and with clear support. Your feedback about the QR code issue and communication has been noted.
We also want to assure you that port-out requests are supported, and our team is available to assist with the process. If you’re still facing any issues, we encourage you to reach out to our support team so we can help resolve them.
Best Regards,
Infimobile Team
The plan is great
3 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you so much for your kind words! We’re glad to hear you had a great experience with Infimobile. Your support means a lot to us.
Best Regards,
Infimobile Team
TOM was exceptional
TOM was exceptional! He patiently waited until I contacted my prior carrier. kept the chat open util my issue was fully solved.
2 April 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
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