Infinity Insurance Agency, Inc. Reviews 578

This is the absolute worse company to ever trust with anything. They lied to me about payments due..they took money i wasn't aware of but because i needed coverage for both of my leased vehicles I felt trapped. What do i mean by they took my money? Well i was sick with Covid and my insurance lapsed, I called once i was better only one payment behind but my insurance was canceled remember 3 years of no problems with payments, I called in to get the reinstatement cost paid that was almost $700 then i was told I had 30 days to pay another $220 that was taken before the day set and when i called in to inquire about that I was then told I needed to pay another $387 on that following next day and and another $387 the following next week telling me mumbo jumbo which I couldn't for the LIFE OF ME UNDERSTAND why did I just pay all that money??? and when i asked for a refund of the $700 and the other $220 because I just paid it of course it was sorry but we can't and XYZ!!!! I left before the $387 was due but was still told I owe $187 ugh I finally decided to leave after 3 years of not knowing better options are out here and no thanks to FREEWAY INSURANCE the broker they use to sign people up.

THE WORSE!!!

My son was involved in a accident over 2 years ago. Infinity charged me over $6,000.00 a year for our policy saying it was because I was at fault for the accident! At the time of the accident we were insured by GEICO. Our insurance broker assured us this was an oversight and that Infinty needed proof I was not the driver. We were told we would be refunded the overcharged amount dating back to when the policy with Infinty was started. Our insurance broker provided Infinty with a letter from GEICO stating that our son Zachary was the driver of the vehicle involved in the accident but to no avail. Infinty says they need a letter with different verbiage!

Typical big business that is screwing the average consumer!

Stay as far away from this company as possible.

I am going to contact an attorney to see if there are any actions I can take against Infinty.

You know, if I could leave a less than 1 star rating, I WOULD! So after the review I wrote on May 6th 2022 where I explained how unprofessional INFINITY AUTO Insurance was and still is!! So,they replied to my review asking for the claim number and pretending to actually care about our situation. They actually told me to reach out if I still needed assistance to reach out via email. Well I DID reach out!! I poured my heart really thinking that someone was going to listen and help us?!?!? Absolutely NOT! Honestly, we still haven't received our Vehicle, it was a fender bender!! It's going on the NINTH week!! Yes 9th week. As a result I have lost my job and my wife is close to losing hers. We've exhausted our $ 600 allotment for a rental like the first 2 weeks!!! The deposit itself is 3 to 500 dollars. So that's 7 weeks we've been out in the water having to pray that the rental place puts the deposit back on so you can even think about renting again! Now our option this week is, Do I pay the car note or rent???!? Again this was a minor fender bender! We both drove our vehicles over to the parking lot to exchange info. Minor. 9 weeks. Took them 6weeks to cut the second check. Six weeks to approve a 3 thousand and change repair check, after we've invested 6yrs.+ Paying our bill monthly , Faithfully.. but I thought that's why you get insured they're supposed to have your back in a time of need!! Well I know this Company DID NOT have our back.

I am very displeased with infinity auto insurance. I was mailed a renewal contract. I mailed it in an envelope with exact payment for my insurance renewal. It wasn't till I received a letter from the DMV on intent to suspend registration on my vehicle 2 months later. Paydays don't exactly match payment dates. I paid a few days late with a late charge. I guess I missed a payment and my renewal was applied to a late payment with out notice a call or email. Here I'm driving around with out insurance risking my vehicle. And the slap in the face was being forced under duress and transferred to a parent company to purchase a new policy. I cancelled my auto payment with bristol cause of it's relation with infinity. I was scammed. Meaning I was cancelled on a legitimate renewal contract with payment. Not 1 notice was sent on a missed premium. On the contrary I received a renewal notice. If you have the means and power seek other insurance remedies. I believe class actions lawsuit suit should be filed for fraud and misleading customers to parent companies. By causing duress. Canceling individuals auto insurance.

Hi, This Is Gayathri Rangasamy. I had filed a claim with infinity on Sep 8th and the car was considered as a total loss. Infinity states that they sent me a cheque on Oct 19th but I never revived. I sent multiple reminders to my adjuster Mr. Richard Sole but he never responded. I called up the customer service but they didn’t no any action than connecting me to the adjuster. The connection to the adjuster always went to voice mail and it was always full. I am totally helpless on how to get back my money ? I am a customer for 3 years with infinity. I am in desperate need of money but I am not getting back my total loss amount. Please do the needful.
My claim number - 21123792691.

11/17 - Update - My adjuster reached out to me and mentioned that he will void the old cheque and reissue a new one. I hope to get it next week. Thank you to my adjuster Mr.Richard Sole.

Thank you so much to the TrustPilot team

One start minimum, this isn't close to right! My wife was rear-ended in my car on September 3, 2021, by an Infinity-insured driver hard enough to snap the rear transaxle and free the rear wheels. (claim number 21123782987) I was busy in the hospital recovering from a coma at the time, so she took the police officer's advice and had the car taken to a tow lot that charged by the day. I called Infinity to file a claim, they took all the information that I had and assigned me an adjuster Jana M***** (extension 1352179) who was supposed to call me within 24 hours. I gave her two business days, no call. I then proceeded to call 1-2 times EVERY DAY FOR 30 DAYS!!!!! She never answered my call. I left DOZENS of voice mails with no response. Her manager never returned my calls. I sent emails. NOTHING.

Now I'm fully recovered, it's 70 days after the accident and I've NEVER received a call back from the adjuster, or her manager, or ANYONE in this scam of a company. My car has been seized by the lot while I was recovering. NOW, WHAT ARE YOU GOING TO ADJUST????? YOUR INACTION HAS LOST ME MY CAR, YOU THIEVES!!!!!

I was hit by an excuded driver driving the insured famly members car that the insured person that excluded him from there policy allowed him to drive when he hit me, but they are using infinity to deny taking liability for there actions. They are a disgusting company and im trying to figure how to best go about getting my car fixed by the insurance company or the owner and the person that hit me.

My husband was in an accident 7 days ago. We have been calling incessantly since then as we have not heard back from anyone. He finally had to rent a car so he could get to work. I was advised to do this from our agent (never has an agent had to get involved to assist with a claim EVER). Even our agent cannot get a reply from their representative. At this juncture, we deserve a rental accommodation for the inconvenience. The car should be at a collision center being repaired instead it is sitting in our driveway. I have NEVER EVER had an insurance company with such a poor response. This company gets an 'F' rating from us.

They’re horrible don’t go to these guys. Take forever for claims, you never speak to your adjuster. So disorganized. Can’t wait til my policy is over next month

I had an accident on July 2nd and I been waiting for the claim adjuster to return my call back. I pay my insurance and In hopes I’ll be taken care of. She haven’t returned my call. Please help!!

THIS IS THE WORST INSURANCE COMPANY!!!
If i could give it a zero i would. They don't care about their customers, very rude customer agents who actually hang up calls when you're talking to them. A bunch of liars working for this company.

I am not insured with Infinity but was hit by one of their policyholders. They have been quick to give me the info I need and have been very polite and professional.

This is the worst company I have ever had. I was with them for several years. We had a not at fault minor accident. We didnt claim against them and even then they raised our policy. Their system sucks. It is hard to communicate with them, the website doesn't show updated information. Lastly, we canceled and switched to a more reputable company with better coverage and better rates and a month later, we receive a bill indicating they had changed our coverage and that we owe them a balance. Such coverage was never approved by us and we were not notified. This company is a scam. Stay away people.
Does anyone know where to report this people to?

They over charge and the worse customer service ever. Save your money and go somewhere else .

WORST EXPERIENCE EVER. This company does not help you in your time of need. Same experience as other reviews - i got my car stolen and thankfully it was recovered and sent to a shop. I filed the claim right away, and was told an adjuster would go to see my car at the shop within a day or so. A week passed with no visit to my car. My adjuster's phone went straight to voicemail every time I called, and I left multiple messages but never received a call back. Long story short I didn't receive any communication from my adjuster until my car had been in the shop for almost 2 weeks, at which point I was being charged a holding fee daily by the shop. Even with comprehensive coverage and a police report, I was told I would have to pay my $1000 deductible (this with paying $216/month). I had to call the company line daily to even get the communication I did. It has honestly been so infuriating and I'm not saving any money with them. I'll be switching insurance companies ASAP after this experience.

Horrible insurance After buying a new 2020 Telluride I decided to try and save a little money and left Geico, boy was this the biggest mistake of my year. I dont feel like getting a long story but dont ever use this company they are horrible.

ABSOLUTELY HORRIBLE. THE INSURANCE ADJUSTER TATIANA IS A LIAR! My husband got into an accident with one of their insurers and she lied straight to us and said there was so bodily injury on their policy and once my lawyer was involved we found out they did have bodily injury! YOU GUYS ARE TRASH.

Dont ever buy from here! I had payed for a full coverage because I had bought a car from the dealer. When I damaged my vehicle because I hit a post I posted a claim. I was calling and calling for three days straight to hear about my claim because I only got called one but missed the call. I call about 20 times each day always going to voicemail and mind you I call at different times during the day. Even left voicemails, I even called the managed of claims and NOTHING! I had to go all the way to the agency who sold me the insurance and have them call me. Finally after tons of calling and voicemails I got through only for them to tell me THAT I DID NOT HAVE FULL COVERAGE ONLY LIABILITY. How is that possible I bought the car FROM A DEALER ITS SUPPOSE TO BE FULL COVERAGE! DO NOT BUY FROM HERE PLEASE!

My wife’s friend has xfinity insurance and this is by far the worst company I’ve ever heard of. Currently my wife’s car is at the body shop and the owner is holding onto it because xfinity sent a check that expired and the new check that he’s expecting is constantly promised to be mailed out tomorrow. It has been two months. No one returns my calls. I think she would’ve been better off being hit by someone who has the General Insurance.

This insurance is a joke. I wish I would of kept progressive. Trust me, 2019 white Camry with 20,000 miles, first accident. Estimates at 12,000. Mainly front passenger front fender damage and front bumper. 4 adjusters reassigned don’t know why, no answers nothing just to say well we’re estimating 12,000 but we’re declaring this a total loss because of cost of tear eown( uh tear down price? Lol to rip out old parts? Never seen that on an invoice) and because of possibility of further damages under hood. I went and looked at the car carefully inspected it when picking up my plate and personal belongings. No frame damage nothing. The lady adjuster tried telling me one of my lights alone is 1500 for a refurbished one at all. ( a complete and utter lie, I had a light changed it was $600 dealership price with labor included OEM). Car was a 40,000 car v6 XLE. How pathetic of an insurance, very disappointed and the adjuster declared my car a total loss out of just an outside surface inspection. Car was immaculate, the car was drivable, no engine damage. Radiator wasn’t even punctured nothing. The car was picked up by another shop go figure. They made sure to answer then to pick it up, because that cars getting repaired and resold. I learned my lesson hard. I would rather pay the extra 120 a month than to save the money for a 1 star worst reviewed insurance. In the end it cost me a whole lot more. They are cutting a check for the finance to the bank to start from zero? The car had 12,000 put into it with 6500 down payment and monthly payments for the year and month I had it. And I would of rather kept my car and had it fixed. And even the body shop at dealership people said wow this is fixable, and explained to me their bad experiences as well. You live you learn. Never again after this period trashing this policy. 3 people on policy for 3 cara, no never again.

* in response. Cant contact a company that never answers nor calls back after repeated messages. They sure were fast to pick up the car though. Another shop called me in a rush to pick up the car. I know the business, it’s not hard to imagine why