I have such a beautiful braid, the first colour wasn't right, but they change it and send me a great matching colour instead. I look amazing with this braid, so thankful
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I have mixed opinions on this company. Colour match on my first braid was poor so I returned and ordered a second. Second braid arrived and I really like it. Slightly bulky in my hair but overall... See more
Company replied
So so happy with what I ordered. It were absolutely amazing quality and the customer service team are fantastic and responded promptly. Would shop here again.
Company replied
I ordered braids from their website and it was never delivered. I reached out to their customer service via email and no reply at all. Then reached out to their whatsapp on their phone and someone ret... See more
Company replied
Company details
Written by the company
Infinity Braids specializes in fashionable, durable synthetic vegan braids and extensions designed for effortless styling and long-lasting wear. We curate trend-forward colors and lengths, offer expert Color Matching support, and focus on a seamless online shopping experience with reliable customer service and fast shipping across Europe and beyond.
Contact info
Parelsnoer 69, 3162 VK, Netherlands
- love@infinitybraids.com
- infinitybraids.com
3.1
Average
44 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
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I have such a beautiful braid
I have such a beautiful braid, the first colour wasn't right, but they change it and send me a great matching colour instead. I look amazing with this braid, so thankful
2 April 2026
Unprompted review
So so happy with what I ordered
So so happy with what I ordered. It were absolutely amazing quality and the customer service team are fantastic and responded promptly. Would shop here again.
27 March 2026
Unprompted review
Reply from infinitybraids.com
Hi Amanda 💖 Thank you so much for your sweet review, it made our day. We are thrilled you loved the quality and that our team could help. Please tag us on socials @infinitybraids so we can see your look. We really appreciate the time you took to leave such a lovely review and can’t wait to welcome you back. 💕
Beautiful products and excellent service!
I have bought several items and they arrived very fast and they look beautiful and I am complemented constantly how natural the look is!
I also appreciate lovely packaging and storage bag enclosed with the product. Customer service is personal, very polite and efficient! I recommended this company to all of my friends and will continue to do so!
17 March 2026
Unprompted review
Reply from infinitybraids.com
Hi Lena 🤍
Thank you so much for your lovely 5-star review. I’m glad we resolved your latest order issue. You are one of the most valuable supporter we have here at Infinity Braids. Thank you for your patience and support. We truly appreciate you ❤️
Nice braid but untrustworthy company
I have mixed opinions on this company. Colour match on my first braid was poor so I returned and ordered a second. Second braid arrived and I really like it. Slightly bulky in my hair but overall lovely.
My problem is with the returned item. Returned as per company policy. Tracking showed this arrived with them but approx 6 weeks on and still no refund. The WhatsApp team kept telling me to email the company but the company inbox is full. I have since gone through my credit card company to claim the money back.
Disappointing as the product is nice but the company themselves are untrustworthy. I am now £40+ out of pocket.
26 January 2026
Unprompted review
Reply from infinitybraids.com
Hi Heather,
Thank you for your honest feedback and I’m really sorry for the frustration you’ve experienced. I completely understand how upsetting this is.
We always issue refunds as soon as returned items are scanned into our warehouse. To investigate this quickly, could you please email us your order number and any return tracking details to love@infinitybraids.com? We will personally escalate this with our fulfilment partner and get you a clear update.
I’m very sorry this has taken so long and for any poor communication you experienced. Please send your details and I will sort this out as a priority.
Love,
Infinity Braids Team
Great quality product
Great quality product, fast delivery and excellent customee service, would recommend!
3 March 2026
Unprompted review
Reply from infinitybraids.com
Hi love 🤍
Ahh thank you so much, your message truly made our day. We are over the moon that you loved the quality, that delivery was quick, and that our team could help. Hearing this really warms our hearts and reminds us why we do what we do.
Your recommendation means everything to our small team. It helps other lovely customers find us and gives us the confidence to keep improving. If you ever want to share a photo of your look please tag us @infinitybraids, we would absolutely love to see it. 💕🤍
Perfect color match and very natural look
I ordered a clip-in ponytail in the shade Mocha Chino and I’m extremely happy with my purchase. I was a bit worried that the hair might look unnatural, but it actually looks incredibly natural — just like my own hair.
The color match was absolutely perfect, and the quality of the product exceeded my expectations. I’m also very happy with the service — the delivery was fast and everything arrived perfectly.
Overall, I’m very satisfied with both the product and the customer experience. After this ponytail, I’m already planning to place another order — this time for the braided headband.
10 March 2026
Unprompted review
Reply from infinitybraids.com
Hi Anita 🤍
Thank you so much for your detailed review, it truly made our day. I’m so happy your Mocha Chino ponytail matched perfectly and looks natural, that’s exactly what we aim for. It’s wonderful to hear the quality and delivery met your expectations.
We can’t wait to help you pick the perfect braided headband for your next order. If you’d like any shade advice or a quick recommendation before ordering, just message us, we're always here to help. 🤍
Big hugs,
The Infinity Braids team 💕
AVOID THESE SCAMMERS!
What a faff on it has been.
First order was small, and it came quick, super packaging and dispatched after 2 days!
Second order I haven’t been so lucky. It was a bigger order, more valuable, placed just before Christmas. Beginning of January still no dispatch email. Contacted them, got a response after a day, which was impressive, they said there was a stock error but they got more stock so were dispatching my order right away. After another week still nothing. Contacted them again, got a response, there was a mistake in the ordering system, they added a free brush as an apology. After another week still nothing! We are now at the very end of January and still no order and they have now stopped responding to emails! I asked for a refund but they are ignoring me now! Absolutely useless customer service! They send you all these lengthy apologetic emails at the beginning but do absolutely nothing about it!! AVOID THIS COMPANY!
24 December 2025
Unprompted review
Reply from infinitybraids.com
Hi Olya 🤍
I’m truly sorry for the poor experience and the delay you’ve had, we never intended to let you down. Over the holiday season we had some rough operational issues and delivery disruptions that affected a number of orders, and that explains the slow responses and the mixed, incorrect updates you received. That’s not an excuse, and I’m really sorry for the frustration this caused. 😔
I don’t want you to have to chase this further, so please let us take care of it for you. Please reach out to us at love@infinitybraids.com again if you’d like us to investigate what happened, please reach out with your order number and we will look into it right away.. 💛
Kind Regards,
The Infinity Braids team 💕
Disappointing
I have ordered from here twice in the past no issue this time however disappointing. I ordered 25th of November spending just under 150£ we’re now on January 5th and it’s still not being delivered unless I pester I get no updates when I do get updates they send me tracking numbers … take some responsibility either re send it refund me or get in contact with courier ?! I am so disappointed and I will never order from here again any recommendations I have given in the past will not be happening again I couldn’t be more upset .
DO NOT PURCHASE FROM THIS COMPANY
5 January 2026
Unprompted review
Reply from infinitybraids.com
Hi Lauren,
We can confirm that your order has now been successfully delivered ✨✨✨ and we truly hope you are happy with the products themselves.
Thank you also for taking the time to leave this review, and I’m genuinely sorry for the frustration and distress caused by the delay to your order.
You’re absolutely right to expect clear communication and timely delivery, especially as a returning customer. Unfortunately, your order fell during a particularly difficult period over Christmas and New Year, when our courier experienced significant backlogs and delays that were outside of our direct control. That said, we fully acknowledge that our updates should have been clearer and more proactive, and we apologise sincerely for that.
We have taken feedback from this period very seriously and have already put measures in place to improve communication and prevent a repeat of this experience.
We’re really sorry that this situation led to such disappointment, especially given your previous positive experiences with us. Thank you for your past support, and for raising this so openly.
We hope that you'll come back and give us another chance 🤍
I ordered braids from their website and…
I ordered braids from their website and it was never delivered. I reached out to their customer service via email and no reply at all. Then reached out to their whatsapp on their phone and someone returned assuring me they will resend the order and it never happened. Both the person on whatsapp as well as another email I sent never returned. I believe this company is a total scam to be honest. They collect your personal picture under the idea of finding you right hair color for the braid and then I am afraid might be using it for other purposes.
1 October 2025
Unprompted review
Reply from infinitybraids.com
Hi Nesibe,
Thank you for sharing this. I’ve checked our system, but we still cannot find any emails or WhatsApp messages from you under your name, number, or email address. We would never ignore a customer intentionally, and I’m really sorry for the stress this has caused.
We’ve also reached out to you directly on Instagram today asking for your correct email address. Once you share it, I will contact you personally to resolve this immediately.
Regarding your concern about photos:
We only ever ask for a picture if a customer requests help choosing the right colour match. The photo is used once for colour selection, then stored securely or deleted upon request.
We never use customer images for any other purpose as this goes against our policies and our values.
We take your concerns seriously and just want to make sure this is fully resolved for you. As soon as we receive your email, we will sort this out right away.
— Infinity Braids Team
The braid i got is simply amazing
The braid i got is simply amazing! I am so content with the purchase i made:
-it feels like real hair
-it fits well with my colour hair (i ordered the Mocha one)
-the packaging was luxurious
-it worths every penny
-my hair looks always classy and freshly made now
I don’t usually leave reviews for things i purchase, but i really think this company deserves recognition as you do everything perfect!
30 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you SO much for your beautiful words — this truly made our day ✨
We’re incredibly happy that you love your braid and that it matches your hair so perfectly. Hearing that it feels like real hair, fits your colour, and gives you that classy, freshly-styled look means the world to us 🤍
We put a lot of love into our quality, shades, and packaging, so it is amazing to hear that you felt that in your experience❤️
Thank you for supporting our business and for trusting us.
We can’t wait to style you again ✨
Infinity Braids Team 💗
Colour match a bust
Super fast delivery. However I did the whole colour-checking process via WhatsApp to ensure to get the right colour. The result? It does not match at all. The overall quality of the item is good though.
25 July 2025
Unprompted review
Reply from infinitybraids.com
Thank you so much for your review, lovely 🤎✨
We’re really happy to hear your order arrived quickly and that you love the quality of the piece — that means a lot to us!
I’m so sorry the colour didn’t match as expected, especially after going through the WhatsApp colour check. Please message us directly at love@infinitybraids.com
or via WhatsApp again — we’re always here to help you find your perfect shade and make sure you’re 100% happy with your braid.
With love,
Infinity Braids Team ✨
Nice product
The product is nice, But be prepared that they payment will be done, before they even ship the product.
14 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you so much for your review!
Just to reassure you — with almost all online shops, including ours, the payment is always processed at the moment the order is placed. That part is completely normal and automatic.
Shipping, however, happens afterwards through our fulfilment partner, and during busy periods (like Black Friday) it can take a little longer before parcels are scanned and dispatched.
But please know: your order is always secure, fully trackable, and we’re here to support you at every step. If you ever have questions about timing or tracking, you can always reach us at love@infinitybraids.com
— we’re happy to help anytime 🤍✨
Infinity Braids Team ✨
Scam company
Order placed and paid. No contact with company (per email,Messenger). Money paid, item did not send. Scam company.
15 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
I’m really sorry to hear you’ve had this experience — and I want to reassure you straight away that we are absolutely not a scam company. We fulfil thousands of orders across Europe every month, and every order is handled with care.
If your order didn’t arrive or you didn’t receive any updates, I’d really love to look into this for you personally. Could you please send us your order number and the email address you used at checkout?
You can contact us directly at: love@infinitybraids.com
This goes straight to our support team and we always reply.
Once I have your details, I will check the status immediately.
We truly want every customer to feel safe, supported, and happy with their experience, so thank you for giving us the chance to help 💗✨
Infinity Braids Team ✨
Really love it!
The quality is amazing! I ordered two colours just to be sure—one matched my roots and the other my tips. Eventually, I kept both because I couldn't choose.
Delivery took 6 days.
I wanted a braid that would be not too bulky and more flat. I chose a fishtail one, but I'm going to order a different style as well since I loved it so much.
6 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you so much for your beautiful review — it makes us incredibly happy to hear how much you loved the quality and the colours!
We’re also really glad the braid matched exactly the way you hoped and that you’re excited to try another style. Our fishtail is gorgeous, but you’ll love the others just as much 🤍
And just so you know… our Black Friday deals are live right now!
The more you love, the more you save — perfect if you're planning to try another style 🥰
If you ever need colour advice or help choosing your next braid, we're always here for you ❤️
With love,
Infinity Braids Team ✨
Happy with the entire experience
I really don’t understand why this company has so many bad reviews. For me everything went really good! I ordered on June 25th, and it arrived on July 1st in perfect condition! I’m very happy with the entire experience — the customer service was outstanding.
They helped me choose the right color very quickly and accurately, and it matches perfectly.
I received all the updates about the order. At first tracking number was not visible, I reached out to the customer service, and they explained that carrier might have a delay in processing information on the website. It was true, the tracking was updated after 48h or so.
The quality of the braid is excellent. I’m really satisfied and would definitely recommend this company!
1 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you SO much for sharing this beautiful review — it truly means the world to us! We’re incredibly happy to hear that you had such a smooth and positive experience with us, from the colour-matching to the delivery updates to loving your braid 🤎✨
Our team works hard every day to give every customer this level of care, so reading your message honestly made our whole week.
We’re thrilled that your braid matches perfectly and that you’re enjoying the quality — that’s exactly what we aim for!
If you ever need help choosing your next shade or style, we’re always here for you with pleasure 💗
With love,
Infinity Braids Team ✨
Arrived in perfect condition but the…
Arrived in perfect condition but the braid is very thin not like the pictures they show look much wider…. Disappointing to say the least because the quality is very good…
3 July 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you so much for sharing your feedback. We're really happy to hear your braid arrived safely, and we truly appreciate your kind words about the quality 🤍
Our braids are handmade, lightweight and fully vegan — which means each style has its own look and thickness. Some styles are designed to be sleeker and more natural, while others like are fuller for that messy fishtail look. It really comes down to personal style and which finish you prefer ✨
If you'd like, we’d be more than happy to help you choose a braid that better matches the look you had in mind — just send us a message at love@infinitybraids.com
and our colour & style team will take care of you 💗
With love,
Infinity Braids Team ✨
Satisfied
I asked for color advice and was kindly helped by one of the staff members. My package was delivered quite quickly, and the braid color matches perfectly with my own hair. I’m very satisfied!
27 June 2025
Unprompted review
Reply from infinitybraids.com
Ahhh this makes us so happy to read! 💕
Thank you so much for your lovely words — we’re thrilled that our team could help you find your perfect shade and that your braid arrived quickly and matches your hair so beautifully.
Enjoy your gorgeous new look, beauty — happy styling! ✨💗
Infinity Braids Team
Amazing product, beautiful design.
Amazing! These braids are beautifully crafted with high quality materials. They arrived beautifully packaged and with easy to follow instructions. The braid is comfortable to wear and blends very well with my hair colour. I’ve had lots of people compliment me on my braid thinking it is something I’ve done myself to my own hair. Really lovely product and have bought more since it arrived.
27 June 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely 💕
Thank you so much for this beautiful review — it truly made our day! We’re so happy to hear that your braid blends perfectly, feels comfortable, and is getting you compliments. That’s exactly why we created Infinity Braids ✨
And since you mentioned you already bought more…
🎉 Our Black Friday Deal is now live!
The more you love, the more you save!
We hope you enjoy creating even more gorgeous looks! 💗
With love,
Infinity Braids Team ✨
Item never received
Item never received. Ordered my braid on 15 June, still not received it. (24 June) tracking not updated and no response from customer service. £39.95 has been taken from my card. DO NOT BUY!
24 June 2025
Unprompted review
Reply from infinitybraids.com
Hi lovely,
We’re truly sorry to hear that your braid still hasn’t arrived — that’s absolutely not the experience we want for you.
Sometimes tracking can take a little while to update, especially when the carrier hasn’t scanned the parcel properly, but please rest assured: we would never leave a customer without their order or refund.
Could you please email us at love@infinitybraids.com
with your order number?
We’ll look into it immediately 🤍
Thank you for giving us the chance to fix this for you. We’re here and ready to help 💕
— Infinity Braids Team
Less than 1 star - steals your money
Less than 1 star, it’s verging on criminal taking money from customers and not delivering, check all the reviews ignore the marketing this is a fake company. Assuming it’s not a legitimate company, if it is and not just a scam it’s a terrible company. There is absolutely NO customer service. I’ve never received my braid after paying nearly £40 and there has been no response from various attempts I’ve made to contact them. So I assume I’ve been stolen from. Surely it’s not legal?
16 June 2025
Unprompted review
Reply from infinitybraids.com
We’re really sorry to read this — we completely understand how upsetting it feels when you believe something has gone wrong with your order.
We do want to reassure you that Infinity Braids is a legitimate company, and we absolutely do deliver every order. If you haven’t received yours yet, that means something has gone wrong in the process, and we want to fix it for you right away.
Could you please send us a quick email at love@infinitybraids.com
with your name or order number? Once we have that, we can immediately check this.
We’re here and ready to sort this for you as soon as we receive your details. 💕
Infinity Braids Team ✨
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