Infinity massage chair was extremely well built, stylish, and easy to use. Built-in speakers produced great sound and bluetooth connection was easy to use and reliable. I use it every night before sle... See more
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Review summary
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We have enjoyed our Infinity Massage Chair for over five years now. It's a great investment! We got a great deal from Costco, including delivery and set-up. I am retired but do some pretty strenuous l... See more
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I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really sta... See more
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We had an issue with our massage chair while still on warranty. We called Infinity Technical Support and Daniel Horgan was very helpful and courteous. H e sent parts to our home and arranged for a rep... See more
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Company details
Information provided by various external sources
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Contact info
72 Stard Rd, Unit 2, 03874, Seabrook, United States
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4.7
Excellent
784 reviews
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Problem with roller fixed with good process
I sent in a video of the problem, they ordered parts, the parts arrived, a repairman came and installed the parts, and the problem was fixed--perfect.
26 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello RJS,
We're so glad to hear that the repair process went smoothly and that the problem was resolved. We appreciate you taking the time to share your positive experience.
Thank your for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Great chair extremely rude service
I visited the Infinity Massage Chair booth at the ISC West trade show in Las Vegas on April 4th at 10:30am. As someone suffering from severe plantar fasciitis and lower back pain, I was genuinely excited to explore purchasing a massage chair that could provide some relief.
Unfortunately, the sales representative was extraordinarily rude and unprofessional from the moment I arrived. Despite this initial poor impression, I remained interested in proceeding with my purchase because Infinity is one of the few companies offering national maintenance support.
Barely one minute into my five-minute demo, the sales representative abruptly terminated my massage because I was responding to a work email—at a work conference, no less. He rudely informed me that if I couldn't "look relaxed" in front of other customers while using the chair, I needed to leave immediately as he was "trying to sell chairs." Ironically, two other gentlemen were also using display chairs while on their phones, yet they weren't subjected to the same treatment.
For a $15,000 purchase, I strongly urge you to consider any other option in the market before this company's products. Even if these chairs were only $100, you deserve to spend your money where sales representatives can at least pretend to be professional during a brief 5-minute demonstration.
The sales team's blatant disrespect and discriminatory treatment make it impossible to recommend this company, regardless of their product quality.
2 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Corey,
We sincerely apologize for the negative experience you had at the trade show. We understand that your visit was intended to explore a potential solution for your pain, and we are deeply sorry that the sales representative's behavior made your experience so unpleasant.
We would like the opportunity to discuss this further with you. Here is our customer experience team phone number - 603-910-5000. Please feel free to reach out.
Thank you Corey for taking the time to share this experience with our team.
Customer Experience Team - Infinity Massage Chairs
Awesome Customer Service!!
Wow - I submitted an online request for service and got a call from a kind, real human the very next day!! They provided me with two options for my technical need, and both of those vendors returned my call the same day! We ended up with JEZ and Ashley was so sweet and so helpful. She did the legwork to ensure we could get the work done in our limited timeframe.
2 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Good afternoon Heidi,
We are so happy to hear about your positive experience! We are thrilled that you were satisfied with the service you received. We appreciate your kind words about Ashley with JEZ, and we are glad that she was able to help you get the work done in your limited timeframe.
Thank you Heidi for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Was unsure at first, but now super impressed
This is our first ever massage chair purchase and we had been looking at less expensive models. We happened to be in our local Costco and Infinity had a Road Show demo going on. We were impressed by the quality of the massage and the claims of a better quality product and warranty. We made the purchase and the chair was delivered a couple weeks later. Within a few days the chair had an issue requiring a repair technician and the first available appointment was several weeks out. So our initial experience was not going well at this point. However, after reaching out to Infinity customer service, they insured the issues would be taken care of and I later got a call from someone wanting to personally follow-up and insure I was happy. The repairs were made and everything now functions as it should and we are enjoying a first class massage in a top tier chair. I am both impressed and grateful with the personal attention representatives at Infinity gave when I called with my concerns. Although it was unfortunate the chair needed a repair right out of the box, I understand that things happen ....... it is how the company deals with it that really matters. Infinity handled the issue and made me feel valued while doing so.
I would highly recommend Infinity Massage Chairs to anyone wanting a high quality chair and a top tier company to stand behind it.
23 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Good afternoon Kenneth,
We appreciate you taking the time to share your experience with our massage chair. We understand that purchasing a new massage chair is a significant investment, and we strive to provide our customers with the best possible experience. We're sorry to hear that you encountered an issue with your chair so soon after purchase.
We're glad to hear that our customer service team was able to address your concerns and provide you with the support you needed. We're happy that the repairs were completed promptly and that you're now enjoying your new chair. We value your feedback and will continue to work hard to provide excellent customer service and high-quality products.
Thank you Kenneth for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
It is amazing
It is very interactive and massages the full body has a lot of different modes and is very comfortable
3 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Good afternoon Cole,
Thank you for your kind words! We're thrilled to hear you're enjoying the interactive features, full-body massage capabilities, and comfortable design. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Thank you Cole for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
This is a great experience when the…
This is a great experience when the chair is working. Ours came needing a replacement part and initial diagnosis called for a new motherboard. After waiting a while repairman said that wasn't the problem. Thus waiting again for a sensor. Chair came February 7 not repaired till April 1st . The Genki M380 is a great when there are no problems.
2 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Stephen,
Thank you for sharing your experience with us. We understand your frustration with the repair process and apologize for the inconvenience caused by the delays. We appreciate your feedback and will use it to improve our repair procedures.
Thank you Stephen for the 4-Star Review!
Happy relaxing!
Customer Experience Team - Infinity Massage Chairs
Surprisingly awesome
Experience with this company had been overwhelmingly positive. Ethan J and Heidi C made being a customer seem old school, personal, friendly. Attitudes and policies are so customer focused.
2 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Good morning James,
We are thrilled to hear about your positive experience. It’s wonderful to know that you felt our commitment to providing exceptional customer service. We appreciate your kind words about Ethan J and Heidi C and will be sure to pass this along.
Thank you James for the 5-Star Review!
Happy relaxing!
Customer Experience Team - Infinity Massage Chairs
the percussion massage device burned my chair and skin
We bought the percussion massage device at Costco. Husband had it massaging lower back area and smelled something burning. The device burned my chair. It burned the cushion and back of chair. I will gladly send pictures if needed. Nowhere on the manual does it warn of burning issues. I also just looked at my husband's back where it had placed the device and he has two burn spots on his skin. he had a shirt on and had the device outside the shirt. this is dangerous and possibly a product malfunction/danger.
31 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Good morning Linda,
We understand your frustration and apologize for the experience you had with the percussion massage device. We value customer safety and are concerned to hear about the burning incident. We appreciate you bringing this to our attention and will investigate the matter further.
Customer Experience Team - Infinity Massage Chairs
5⭐️ service
Great massage chair, even better customer service from Deborah! Arrived with a little cracked plastic piece so it wasn’t perfect. But called in and received a replacement with installation of the cracked piece. The one thing I would improve is the speakers - zero bass. Maybe I’ll figure out how to upgrade them since the chair has been awesome at rehabilitating my messed up back.
1 April 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Anthony,
We appreciate you taking the time to share your experience. We're glad you're enjoying the massage chair and that Deborah was able to provide excellent customer service. We understand your feedback about the speakers and will take it into consideration for future product development. We're happy to hear the chair has been helpful in rehabilitating your back.
Thank you Anthony for the 5-Star Review!
Happy Relaxing!
Customer Experience Team- Infinity Massage Chairs
Saw these at Costco
Saw these at Costco. Kicker told us they would only be there a few more days. When we went back for it, they were already gone. Regret was real. Today when we did our weekly trip, we were like a kid on Christmas seeing the pro endurance percussion massage device back!! We told Kicker he won us over and we are going home happy with one in our possession!
28 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Rebecca,
We're thrilled to hear you were able to snag one of our percussion massage devices! It sounds like you had a bit of a rollercoaster ride trying to find it, but we're glad you were able to get your hands on it in the end. We hope you enjoy using it and find it beneficial for your wellness journey.
Thank you Rebecca for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Reply from Infinity Massage Chairs
Hello Teffanie,
We're so glad to hear you enjoyed your massage! We strive to provide a relaxing and rejuvenating experience for all our customers.
Thank you Teffanie for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
We bought a floor model that wasn't…
We bought a floor model that wasn't perfect but the company took care of it great. they ship the parts and the service technician was amazing. very professional
26 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello,
We appreciate your kind words and glad to hear that you were satisfied with how we handled the situation and that the service technician was helpful. We strive to provide excellent customer service and are happy to hear that we met your expectations.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
Great massage
22 March 2025
Reply from Infinity Massage Chairs
Hello Rebecca,
Thank you for the 5-Star review! We wish you happy relaxing when your chair is delivered!
Customer Experience Team - Infinity Massage Chairs.
An incomplete part was sent originally…
An incomplete part was sent originally so when the tech came out he got on the phone with Infinity and explained it to them but they wouldn't send the correct part without me calling them directly. What would be useful is to contact the customer to confirm this information rather than have the customer call the company. This might have sped things up
3 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Good afternoon Rosa,
Thank you for taking the time to share your experience. We understand your frustration with the inconvenience of having to contact us directly to resolve the issue with the missing part. We strive to provide a seamless experience for our customers, and will use it to improve our communication process. Let us know if there is ever anything we can help you with.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity stands behind their product
Infinity stands behind their product. I had an issue with the remote not working. They sent me out a new one and when that didn’t fix it, they had someone come out. They were great about sending out a new motherboard and Ty Inge was phenomenal to work with. So glad I decided to purchase through Infinity and not anywhere else.
15 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Scott,
Thank you for taking the time to share your experience. We are thrilled to hear that you were satisfied with the service you received. We strive to provide our customers with the best possible experience, and we are glad that our team was able to resolve the issue with your remote. We value your business and appreciate your positive feedback.
Thank you Scott for the 5-Star Review!
Happy Relaxing!
Customer Experience Team- Infinity Massage Chairs.
I love the Chair
I love the Chair. I have been wanting one for a long time and I finally saw this one , got to sit in it test it out and fell in love with it, and I knew this was the one. It really helps my aching body.
20 January 2025
Reply from Infinity Massage Chairs
Hello Gail,
We're thrilled to hear you're enjoying your new chair! It's wonderful to know it's providing the comfort and support you need. We appreciate your kind words and are happy to hear you're satisfied with your purchase.
Thank you Gail for your 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Reply from Infinity Massage Chairs
Hello Jesse,
We appreciate you taking the time to acknowledge our great staff.
Thank you Jesse for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Awesome experience
Awesome experience. Kicker was not only knowledgeable about the product, but he made the experience extremely enjoyable. I highly recommend Infinity Massage Chairs and Kicker
12 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello Tristen,
We're thrilled to hear about your positive experience! It's wonderful to know that you found our product knowledgeable and enjoyable. We appreciate your kind words about Kicker and will share your feedback with him.
Thank you Tristen for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs.
Kicker was the best salesman I'm going…
Kicker was the best salesman I'm going to buy a chair and because the chair is ambligo
12 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello John,
We're thrilled to hear you had a positive experience with our salesman! We're dedicated to providing excellent customer service and helping you find the perfect chair. We appreciate your kind words and look forward to welcoming you back soon.
Thank you for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
Heidi Connors, Customer Experience Rep at Infinity Massage Chairs
Heidi Connors, Customer Experience Rep at Infinity Massage Chairs is beyond awesome! I had to delay delivery twice due to travel schedule and also because I travel a lot, I had a very short window for home delivery. Heidi stayed on top of my delivery schedule, monitored updates with the transport company and made sure that delivery and setup of the massage chair happened on the exact date that works for me. She personally made sure everything happened smoothly for my delivery and that no issues happened along the way. I cannot say enough how much I appreciate Heidi’s diligence in monitoring the delivery of my Infinity Massage Chair. Twenty stars for Heidi!
10 March 2025
Unprompted review
Reply from Infinity Massage Chairs
Hello CJ,
Thank you for sharing your experience. We are thrilled to hear about your positive experience with Heidi. It is wonderful to know that she went above and beyond to ensure your delivery was seamless and met your specific needs. We are committed to providing exceptional customer service. We will be sure to share your feedback with her.
Thank you CJ for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
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