I have noticed that you people have charged me £0.43 on my Mobile Phone Bill. I was getting Spam messages from PCP Reclaim and they said to send EXIT to 88440 to stop the messages, which I did, and th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very high speed of response of support team, ease when creating account, kind attitude of sales team and support team. I can highly recommend the sales manager Zoia Kobets
Terrible customer service. They charge you for user license yet the number can't be used to reply conversations on Infobip. 'Error adding sender to the que' keeps coming up. I emailed the digital cust... See more
We have been trying to reach Infobip support for over a week. According to them our account is in arrears, with no explanation why or how this is even possible. When we load funds the funds disappear... See more
Company details
- Mobile network operator
- Internet Service Provider
- Phone and internet services
- Software company
- Telecommunications service provider
Written by the company
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
Contact info
Farringdon Road, EC1M 3HE, London, Croatia
- infobip.com
1.8
Poor
27 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Infobip Support does not work.
We have been trying to reach Infobip support for over a week. According to them our account is in arrears, with no explanation why or how this is even possible. When we load funds the funds disappear we are basically unable to use the service. Even tried phoning their offices across different countries to no avail. Their support emails and contact don't respond if they do it takes another week to get feedback.
26 June 2024
Unprompted review
Infobip has a sister company CENTILI
Infobip has a sister company CENTILI. Centili is mobile payments platform where you can sell digital products.
I am writing this review based on my personal experience with Centili (infobip), a mobile payments platform. I feel it's necessary to share these concerns as they have significantly impacted my business operations.
Currently, my company is among those that Centili owes money to. The outstanding amount is more than $70,000 - a significant sum that is critically affecting our operations and financial stability. Despite numerous attempts to contact Centili and resolve this matter, we have received nothing but silence from their end. The company's ongoing indifference and lack of accountability towards its debts are deeply concerning, casting a shadow over its business ethics and professionalism.
According to a document found on the UK Government's official business registry (see link below), it appears that Centili owes a substantial amount of money. This raises serious concerns about their ability to fulfil their financial obligations towards their partners and stakeholders.
** go to company house uk and search centili ltd to see financial data **
When we stopped receiving payouts, management was: Zoran Vasiljev
Shareholders are unchanged: Silvio Kutic and Izabel Jelenic
Be careful when you do business with the above names!
31 December 2022
Unprompted review
Terrible customer service, no response on crucial troubleshooting/issues
Terrible customer service. They charge you for user license yet the number can't be used to reply conversations on Infobip. 'Error adding sender to the que' keeps coming up. I emailed the digital customer success officer or whatever and there haven't been a reply for days! I have sent the same ticket more than 5 times. Please issue me a refund if you do not want to troubleshoot or assist customers.
17 October 2023
Unprompted review
Very high speed of response of support…
Very high speed of response of support team, ease when creating account, kind attitude of sales team and support team. I can highly recommend the sales manager Zoia Kobets
5 May 2023
Unprompted review
very bad service
very bad service, disconnections, doesnt reply to support tickets, and no local support team in region
26 March 2023
Unprompted review
Through this company scammers text…
Through this company scammers text messaging me and I am being charged for it. An IT and communication company should know how to detect and block these scammers. NOT COOL!
20 July 2022
Unprompted review
Terrible support
I've just got an answer from the support team that unblocking the account will take not less than a week because our manager is on vacation. Unbelievable.
4 September 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.