Infomedics Reviews 557

Informatics not capable to professionally administer paid invoices on time as they require 2 days…!! to manage recording of incoming payments!! The arrogancy of this company on top of its incompetence to timely administer they are sending reminders and threatenings of unpaid invoices, which are actually paid on the due date but totally unaware
How said and what incompetence !
The Company also does not allow Clients to submit a direct formal complaint about any misdoings or failures, hence Clients offering to speak to a digital agent rather than offering a direct communication line
An arrogant , unprofessional, unfriendly company

nee dus. Nog even geen review.

After dealing with three inflated invoices in less than a year from Dental Clinic Belgisch Park, Infomedics has once again shown that they do absolutely nothing to protect patients from abusive billing practices.

Despite clear evidence, documented corrections, and a repeated pattern, Infomedics simply “processes” the bills and washes their hands of any responsibility. At this point, they are not just a passive intermediary — they are a willing accomplice to a system that takes advantage of patients.

If you ever end up in a dispute, don’t expect Infomedics to help, support, or investigate. They enable the problem rather than fix it.

A deeply disappointing and untrustworthy service.

Weren't given any reminder or an original invoice in my email, just the fine

Just a horrible company. I can’t believe medical bills are allowed to have all this extra fees even after agreements. Terrible

Thieves! They send invoices by email with payment links that do not work on IPhone - then a second reminder that also has no working payment links but does have incasso costs….. They are robbing people with the excuse of bad IT from their side.

Oplichters!! Facturering digitaat, Geen bewijs van betaling! Rapported bij Microsoft support/report-unsafe-site-

They don’t read their email and keep chasing bills that have already been paid. Disgraceful.

My dentist uses Infomedics, so I have no choice but to pay through this platform—but I would avoid it if I could.

When I tried to pay via the link in their email a while ago, the web page was almost blank and simply said I was blocked. I couldn’t complete the payment, so I contacted them about the issue but never received a reply.

Today, I got another email saying I hadn’t paid and now I have to pay an extra collection fee. That makes no sense to me. I even submitted a form on their website, but again, no response. At this point, I have no idea what’s going on.

I never received the original invoice or any reminder. Only after doing my own research and entering the reference number on their website did I discover what the supposed claim was about. Instead of clear communication, I immediately received a threatening debt collection letter with €40 in extra fees.

This caused stress and sleepless nights. Transparency and proper communication are completely lacking. Even one star is far too generous.

Awful businessmodel?
Making use of the fact that part of a bill is automatically paid by insurance and the uncovered part is EMAILED instead of automatically written off.
Especially small amount under 50,-
WHY can't they setup the automation for that while they CAN setup an automated physical letter that adds 40eur to a 20eur bill?? That's seems like a plain scam!

This company is really absurd… I just got email from this company and they said this latter is the second one ??? So you have to pay finality for that ???
They asked me to pay some thing that I already paid ?? I went to hospital that I have to pay first before the hospital do anything…
From this situation that I know this company like a scam 🤣🤣🤣

I only ever had this problem with a single company in my entire life. In 45 years, I've not been late on a bill once.

Infomedics is an aweful company. They send you emails that end up in spam, and they refuse to send paper invoices. They provide inaccurate information. They are a monopoly. They are happy to take your money.

The Infomedics website was unreachable on my PC, but worked fine on my phone (via 4G). Turns out my ISP’s DNS couldn’t resolve the domain, so I had to manually switch to Google DNS and Cloudflare DNS in my adapter settings — after that it worked fine.

I prefer digital communication over physical mail, which I find slow and unreliable. This online system is perfect — fast and convenient.

I’ve seen a lot of 1-star reviews due to emails ending up in spam. Honestly, instead of writing a bad review, maybe learn how email works.

No experience with customer service, but let’s be honest, most customer service is pretty bad these days. Thank the AI-Chatbot overlords.

Two years of being required to make payments through this company has been incredibly frustrating. The system is ALWAYS down. Nine times out of ten, the site won't allow you log in or process payments. It is extremely difficult to manage finances and a budget when you plan to make payments and week after week, its impossible to complete them.

I received an unjustified injunction! Through Infomedics Netherlands I want to defend myself because no one warned me, only a letter to my old address of residence and then silence for six months and now they ask me for more € 200 when I should have paid only € 28, through the bailiff!
They are scammers and they are extorting money from me. Anyone like me who has gone through this, please contact me please!

I was taken aback by receiving an incassokosten of 31.50 without a previous reminder and I have come here to realise this is part of their business model. Predatory, particularly taking into account that older people or non-Dutch speaking migrants might receive multiple invoices and pay them. They don't have a functioning email and do not answer the phone. I have paid the original invoice and complained to my medical provider, and will send my objection through registered post.

They Infomedics charge me for the bill I never received. We are checking it now in Twiter and it seems it happens with many people. No reply to complains . They over charge me (700 euro!) for the recipe (50 euro Bill) I never received