infotbm.com Reviews 29

We had just arrived in Bordeaux and used this company bus to go to the airport to the city center.

When we tried to validate the ticket in the first machine available near the entrance, it was apparently broken.

The bus driver said something in French that we could not understand as we are not French speakers and made a signal with his hands that we understood as a “come inside” signal.

About 15 min inside the bus, a guy with no official uniform arrives as aka to check our tickets. He says one of then is not validated.

We try to explain to him the situation, but as he didn’t speak English, it was not possible.

He then starts yelling at us and take my wife’s passport from me without my consent.
I said him to give the passport back and he refused.

I asked him to officially identify himself, he refused as well.

When I said I was going to call the police if he did not handle me the passport back, he handles it back to me alongside a 120€ fine and leave the bus before the police could arrive.

In any chance he had the right to take my wife passport from us without consent.

In the fine he handled us, it’s possible to see his employee registration number.

Agent 3245

I’d like to provide a feedback regarding your service as an outsider, who visited Bordeaux for the first time.
1) Language switcher on the website doesn’t work. Hence, I had to translate every text from French to English myself. I understand, that seems some people still think that we live in 18 century and French is still the language of international communication.. But I think TBM is contemporary enough. And there is just some bug that should be fixed.
2) The information about tickets options and points of sales on the website is not clear. That’s why I bought tickets on Witick app. And only inside the transportation I FOUND OUT that I MUST have an Internet connection to validate the ticket… Incredible, in 2021 to make such a simple procedure as validation of the ticket - I need to have an Internet.. Just, FYI, when person travelling to France for a few days (like I did) - it’s a bit out of reasonability to buy a SIM-card and use mobile data. Not even talking about rouming. Alternatively, you could be kind enough to provide a free WIFI inside the transportation. Since you need the Internet to validate my ticket.
3) I tried my best and went to the ticket office, which according to the Google Maps had to be opened. But it wasn’t. Yeah, really, who needs to use public transportation on Sunday. Everyone MUST stay at home on Sundays. So, no need to provide a service on Sundays..
4) I didn’t give up. And I went to the terminal in the street. I hoped to buy the ticket there. 1st terminal - no tickets available. 2nd terminal - oh tickets available! Trying to pay with my card (MasterCard, had no any issues to pay with it in France anywhere, except TBM terminal).. Card not accepted (there were enough funds, don’t worry). Trying with ANOTHER card.. Card not accepted (MasterCard, enough funds as well). AAAAAAAAAAAAA! I cannot stand it. Am I supposed to do what? Explore all over the city by walking? Or ride for free, waiting for the checkers to come and ask for my absent ticket?
5) I clearly understand, that it might be just a coincidence of the random circumstances.. But guys, you have a huge room to improve the service.
Thanks.
Hopefully, my review will help you to improve your service.