Once I had worked out that I couldn't include my lot number in the search, only the strata title number, the site worked well up until the review of the shopping cart. I correctly selected my lot from... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Took a little time to find what I was looking for, but once I ordered our drainage diagram, it was processed and arrived within the hour. An easier search function and it would have been 5 stars.
Tricky to find the right search key - several attempts had to be made to get a result other than "couldn't find any record of the property".
The information we requested was received in a very timely manner. We do find that some reports are more expensive than those accessible through ASIC.
Company details
Written by the company
Make your big life decisions with the help of InfoTrackGO
Contact info
135 King street, 2000, Sydney, Australia
- 02 8203 7600
- support@infotrackgo.com.au
- infotrackgo.com.au
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Great AI tool to help make property decisions
Great AI tools and accessible as an app via ChatGPT. Helps with property information.
3 June 2026
Your company offers a good service
Your company offers a good service. I purchased a DP.
As a draftsman working on small margins, I thought the price was a bit much.
28 May 2026
I was looking for address of the…
I was looking for address of the property which you didn’t provide me and paid you lots of money for No proper information you should refund my money back.
31 May 2026
Reply from InfoTrackGO
Hi Ivan,
I can see in your order with us you processed a NSW title search, the title details do not list the address for the property as the physical location of the property is denoted in the Lot and Deposited Plan numbers written as the title reference number in the top left of the title search results PDF.
The title reference number can be used to verify the property location with the state titles office (the NSW LRS) on their website here https://www.nswlrs.com.au/ under the 'Online portal' section.
Regards
InfoTrackGO Support
Quick turnaround time and provided the…
Quick turnaround time and provided the info required
25 May 2026
Didn't get the info needed
30 May 2026
Reply from InfoTrackGO
Hi there,
Looking into your order, I can see that your search results were emailed through to you within the expected timeframe for the type of order processed.
I will reach out regarding your order.
Regards
InfoTrackGO Support
Good, but clearer instructions required.
I put in an address including unit number and this platform gave me the Common Property (CP) of the building rather than the individual unit. When I asked for this to be rectified my request was responded to but I do wish instructions for unit searches was more clear.
30 May 2026
Reply from InfoTrackGO
Hi Vincent,
We replied to your support request this morning.
You should have received the updated search results for your order via email in response to your support request.
Regards
InfoTrackGO Support
Reply from InfoTrackGO
Hi there,
Our records indicate that the order search results were sent through to the email address on record within a few minutes of the order being placed.
We will reach out regarding the order details to ensure that you have a copy of the search results.
Regards
InfoTrackGO Support
Good clear website
20 May 2026
Same subdivision plan for two separate blocks
When getting a deposited plan for two separate blocks in the one subdivision I was given the same plan as no individual plan was available. I was not told this would be the case prior to purchasing the plans. Advice that I would be paying twice for the same plan would have saved me money.
21 May 2026
Reply from InfoTrackGO
Hi Alicia,
Looking into your order, you have ordered two of the same plan due to the same title reference DP number (DP1311411) entered for each report.
As you requested the same Deposited Plan report twice for the order, this was what was ordered for you automatically.
InfoTrackGO does not provide advice on ordering specific documents, only the service to process these types of orders.
We encourage customers to reach out to our support services if they are unsure on the order process or what information may be listed in each type of report.
Regards
InfoTrackGO Support
Immediate result
I purchased 2 title reports, and both were delivered almost instantly. And they had the relevant information I needed to proceed. $50 per report is good insurance when trying to get your point across with a council that is reluctant to understand that their "records" are incorrect or even up to date..
25 May 2026
2/3 Items able to be downloaded
Downloaded a title and company search but unable to download a dealing which was required, needed to use a different system for that.
25 May 2026
You sent a title search that has no relevance to the request I made.…
You sent a title search that has no bearing or relation to the search I requested. I requested a search for Lot1 in Community Plan DP270619 Bloue Sky Tumut. Instead got a search for Lo 14 DP 808279 for Ian & Margaret Harris - totally not relevant. Obviously AI is not working!
If you can't give me what i requested. Please provide me a refund.
22 May 2026
The website was easy to navigate
The website was easy to navigate. I had one minor issue with a Search not returning an expected result and a simple email to support had my issue resolved super quickly.
19 May 2026
They provided a blurred diagram for…
They provided a blurred diagram for over 20 lots and the diagram of the lot I asked for was so small . No body can read the details and exact dimensions of the land boundaries. No response to my request for a better version showing only the lot in question.
Very disappointing !
17 May 2026
Cheaper and faster than another…
Cheaper and faster than another provider, to obtain a property title
11 May 2026
Title search
I applied for a title search and the document was issued to me was within a couple of minutes.
14 May 2026
Easy to use 😊😊😊😊
13 May 2026
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