The customer service is great! Lexel was super helpful and responsive. Waked me thru the process step by step and troubleshoot everything for me. Haven't actually filed any claim or uses their serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Contact info
1811 Aston Avenue, Suite 200, 92008, Carlsbad, United States
- 408-222-1110
- support@infplans.com
- infplans.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Erwin online support team member was really good to help me
Erwin, one of the online support team members, patiently helped me find the right INF plan for my visiting parent and also explained different types of plans for my understanding.
JANE was great
JANE was great, very helpful and to the point. I was able to narrow down to a couple of plans and then pick one. Also, the web site info was dated and JANE quickly sent me latest.
Klayah is the best :) Klayah was very…
Klayah is the best :) Klayah was very patient and helped me throughout the process.
Very good pre-sales support
For the last 3 days, I have been chatting with customer support executive by the name of Ellie. I have been asking her a lot of questions since I have no knowledge of how medical insurance works at USA. I compliment her for her patience and returning back with clear, detailed answers. Thanks to her, I am almost at the point of buying my travel insurance from INF.
Edit: I have bought the Safevista Comprehensive. I had some post-sales questions which were answered by Chlarisse very well. Thanks Chlarisse!
Great online support
Yhong patiently and accurately answered all my questions regarding the travel insurance plans offered by INF. It enhanced my confidence in selecting a plan for my parents who are travelling to the US.
Keigh was a patient listener
Keigh was a patient listener, knows well about the insurance plans and quick to react. Quite happy that she attended my call.
i have used them twice and absolutely…
i have used them twice and absolutely amazing service! i am always skeptical of everything and except much of nothing from them but they have exceed my expectations everytime. every person i have spoken to, most recently Keigh, i have had a great response.
Great experience
Very prompt response, helpful information and easy to communicate. Thank you for the great support
Thank You Kaiser for helping with your…
Thank You Kaiser for helping with your recommendations and patiently guiding me through the steps of purchasing the insurances. Excellent customer experience for making the purchase.
CHLARISSE helped us and very…
CHLARISSE helped us and very knowledgeable, patient, and understanding. Asked few and pointed questions and responded back quickly with the quotes and provided the next steps. Great service!
I was helped by Fatima
I was helped by Fatima, one of the team member of INF team. She was knowledgeable, patient and was very helpful in answering all my queries related coverage for pre existing diseases. Amazing service.
I was helped by KAEZER
I was helped by KAEZER, one of the team member of INF team. He was knowledgeable, patient and was very helpful in answering all my queries related coverage for pre existing diseases. Amazing service.
SYRA was amazing
SYRA was amazing, kind, courteous and made sure I had all the questions answered. I walked out of the conversation with so much clarity and confidence that I am choosing the product offering that fits all my buckets. It was very informative and would absolutely recommend in future
YHONG explained all the process…
YHONG explained all the process smoothly and it was a smooth and nice experience choosing the coverage with confidence.
YHONG was a great help..!!
YHONG helped me during the purchase process when I was filling out the form. She was patient, and very knowledgeable. Answered all my questions and concerns , and I was able to purchase the plan peacefully.
Fatima was great!
YHong was very prompt and answered all…
YHong was very prompt and answered all my questions
YHONG is amazing
YHONG is very knowledgeable and helped us navigate the insurance options.
Very happy with your services and help
Very happy with your services and help
Very knowledgeable and suggested proper plans
Thanks again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








