ING España Reviews 2,186

One year later and this corrupt disgraceful bank (ING BANK LAS ROZAS MADRID) is still not wanting to either inform the police of a criminal fraudulent act that resulted in British citizens losing thousands of pounds and or investigate those bank staff who are responsible for either allowing or knowingly permitting a fraudulent business account being set up without proper documentation. Please someone help make these criminals pay

We have reported them for the third time in one year for scamming practices, as they try to steal our money, by constantly requiring photos of our passport ( every 4 months now) or Dear CNMV,

Once again, for the third time in 3 year, we are here, to formally report Ing direct Espanha, for their illegal practices and for their inefficiencies and ineffectiveness, causing me and my family loss of time, money and nerves.

Really good service from most agents on the phone, but every now and then you get one that simply hangs up on you because I ask them to speak slowly and I simply can't understand their super fast Spanish. This has happened to me just now and I am not happy. It's not professional to do this kind of thing. I hope this woman gets her karma.

All of a sudden credit card transactions are getting rejected! days after I have no access to Credit card details anymore, I thought it's okay I'm not worth one I can live with that! Days after I tried to deposit cash in my account and I got that error saying technical issues happens all the time with ING so went to other ATM, same error! not surprised!! almost all the time ING ATMs either out of service or can't perform some basic functions. Went to the bank with 3 different ATMs and same issue, After talking to bank employee (After 1 hour of waiting!!) turned out that my account is blocked! because my wife (Who have same access level to my account) didn't update her identification information (even though she did 2 months ago) employee couldn't help due to data protection law! my wife called the bank and turned out they FORGOT to look into her submitted documentation 2 months ago and they said "sorry we will activate it in 24 hours"! half day waste of time because of a bank operates as a kiosk, it's literally el banco no banco!!! that's apart of the frustration of getting my CC rejected randomly (even before all that happens) and all they can do send new card! their system is full of bugs and issues, even given errors worth nothing as they are super generic!! The employee was nice though but all that waste of time due to their incompetent! it takes a 2 sentence Email to inform your clients if there is something wrong with their accounts (Even though it's your mistake as usual) but 0 respect of your clients' time!! I'm starting to think of changing my bank!!

Terrible customer service, they don't help at all when you reach someone. It's been one month they blocked my account asking me for a document which I sent already 3 times and my account is still blocked, no one is able to help me ! It's incredible, and all of this for 58 euros. They block me for 58 euros. They first gave me the wrong email address by the way.

I have repeatedly tried to change my telephone number using the Android and Apple apps and desktop site. I enter all the details of my original phone number and the new one but at the final stage the Accept button is greyed out. There is no error message. Been trying for two months on phone, iPad and laptop. It’s completely useless.

I couldn't access my salary account via the app of ING all of a sudden and despite all the updates done it still showed a black screen or it did not charge. It's the millionth time this horrible app does this, you have to install from zero and activate the mobile validation and security passwords all over again. A shame for its users, it is a terrible app, the worst of all banks I ever had, the engineers working on it must have some serious intelligence issues not to be able to fix this disaster that's been going on since the beginning. Shame InG Spain shame!

Is ING an Internet Bank? but you can not contact them by mail... they can send you messages and emails but you can not reply to them (even using their app) Frustrating! They blocked my account because they were asking for a doc that they already have... they never apologized.
I will NEVER recommend this "bank"

My mum a spanish resident died in March. My solicitor (spanish) and myself have been constantly trying to contact ing to inform them and freeze accounts. They don’t answer any emails. We have heard nothing. I even went to ing uk who put me through to the head office in the Netherlands but they couldn’t help. I drove 60 miles to the nearest branch, in Cordoba. The assistant did not speak English and even with Google translate I could not make my wishes known. It is causing me sleepless nights as we can’t do probate until we freeze the account.
It made me smile that I have just ticked a box that says trustpilot will notify ing of my review. Good luck as that is the email address I have been corresponding to and have heard nothing

I changed to Ing.es some years back. I left the Spanish banking system (La Caixa) as they gave poor service and were expensive. Everybody says, "Oh the banks they're all the same"; they are not! I like Ing and have always been treated with professionalism, efficiency, easy access and kindness. On the phone, on the web, in the branch office in Valencia... I guess it is not easy to offer good service in the banking sector these days with all the changes, security issues, people who don't understand the technology etc. But, for my money, Ing.es fits the bill. Well done ING!
Now in April 2026 Ing.es, both on the phone and in person at the branch(Valencia) no longer what they used to be...Longer queues, less staff F2F, poorer service: I shall soon be looking for another Bank...

New Account - not working!

UPDATE! Monday 20 June 10pm - ING has now emailed me to tell me they have received notification of funds being transferred into my new account but will return the funds because my account is not confirmed! I have not seen such inefficient and unprofessional service from a bank! I was told by the customer care agent Sonia that there is no ING branch in my province so I cannot go into a branch ; but the email ING has sent me this evening demands I go into a branch! Madrid is HOURS away.
I cannot believe a bank can be so unprofessional and unhelpful.

1) since Friday I have been trying to open a new bank account with ING Espana

2) Their process is to transfer two micro amounts (less than 1€) into your other bank account which you then verify in the ING app to open a bank account.

3) There were no transfers into my bank account friday - Sunday.

4) I have phoned the customer support repeatedly on Monday and finally two micro amounts are now in my other bank account.

5) I have repeatedly tried to enter these two micro amounts into the ING app and their app does not work! It states “these amounts are incorrect”.These are the ONLY amounts paid into my other bank account.

6) I called the support centre several times again. I was told that I would be allowed to activate my bank account by replying to bank correspondence with my identification.

7) it is now 2pm and I have still not received any communication from the bank so that I can present my identity and activate my bank account.

8) I have submitted at least 5 messages through their system (between Friday and Monday) asking for assistance - zero response!

9) I have transferred money into my new bank account - which is not reflecting - zero assistance!

This is just the most shockingly useless APP and banking experience. How can a bank function without an app that works, with faulty programming that does not accept data, with a customer service number that does not allow one to input ones identity when prompted (it is spanish and I am reading my Spanish ID number and the system “cannot understand me”.

Shocking!!!

I was stolen 700€ through an online phishing scam and ING said it's my responsability and they cannot refund the amount. How can be my responsability if I've been victim of a scam? The Spanish legislation is clear, phishing cannot be accounted as customer neglicence!
Unfortuantely I've had direct experiences from other people being scammed the same way online and their personal banks such as LaCaixa and BBVA have both refunded them.
ING is good for basic operations but when a bank really needs to back you for important operations about your savings, investments and scams ING will turn their back away and this is the main difference between big corporate banks and small players such as ING. I've decided to remove all my savings from ING and move them to BBVA.

ING blocked my account without notice causing water, electricity, internet payments to fail. I have been on 10+ calls with them. Everytime they come up with a new excuse or problem. Their employees are not well educated and trained. They do not respond to emails.

Will never again bank with this bank and will let everyone know about my experience.

Worst banking experience ever. Everything easy in another bank is ultra-complicated at ing. You can't access your money and the process to get it is painful

a summary of all the BAD reviews that have already been written here !!

I have been trying to contact ING ESPANA for 7 months to access my account. They have the WORST customer support I have EVER seen. They hang up on me or say there is nothing they can do to help. Ridiculous and pathetic service.

Be careful!!! I finally managed to open online gave all my documents to open. They then said to validate your account please provide your documents I did this a further 3 times my salary was paid in. I used my card and changed pin the following day I received an email and SMS to say my documents had been received and I qualified their requirements. The following day my account is blocked along with my debit card 🤷 Only Catalan speakers on phone non Spanish or English speakers!!! Now my salary is in my account and I cannot pay my bills

Trying to set up an account online with NIE and password which should be fine, but they try to scan my ID and say I need a Residence of Spain document, which is my NIE, but the process says that the document doesn't have a photo. Tried to contact the customer service but they only speak spanish.

I was asked, for security reasons, to call a tel. nr. in order get my pay-transaction activated. I called the nr. and ended up with a lady only speaking Catalan, she dit not speak Spanish nor English or any other language. I don't speak Spanish wel enough yet. Also the App is only in English.
ING is driving me crazy. The helpdesk nor the Malaga telephone desk is manned with competent people speaking at least one "other" language for international contact wanting to talk to ING for what ever reason.

Website takes AGES to load. If you look at your account details over 3 months, put in your passcode, answer your mobile for a PIN. Its security excess.

I'd rather an online bank do one extra for simple operations. Why not ask me for a finger print from the phone like errrr... paypal.

They have faceless, nameless customer support staff who avoid telling you who they are, where they are based and department. They cover their own errors, shift the blame on you and don't admit to errors. They love telling you and speaking to you like a child without provocation. I had to raise my voice and tell them to shut up and listen. Seriously, you hold a lot of my cash and I need to tell the bank TSTFU

With advice, I wish it was consistent. So, it's advice you can't trust.

Speak with one, it's one story, another - another.

As you don't know WHO you spoke to it's hard to say who did what. So make sure your phone history is ON!

For professionalism from senior staff (I guess management, but they didn't state their name or title) I wish it wasn't condescending.

I'm looking for another bank. My cash and a lot of probate is coming with me