Ingeni Services Group Limited  Reviews 

303
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, knowledgeable, friendly, and helpful throughout the entire insurance and claim process. People note that claims are handled with impressive speed, and decisions or approvals are communicated clearly within just a matter of days. Reviewers also highlight the seamless coordination with repair partners, ensuring vehicles are restored efficiently and smoothly without any unnecessary hassle. Consumers enthusiastically recommend these services to friends and family, consistently noting great product value, clear instructions, and completely stress-free outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptionally professional,... See more

Service

Clients share satisfaction on service, frequently praising the efficient, professional, and knowledgeable... See more

Claim

People report positive experiences with claim, noting that the overall procedure is simple, straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses and helpful support... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting fast claim approvals, quick form... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone thr... See more

Company replied

Rated 5 out of 5 stars

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would th... See more

Company replied

Rated 5 out of 5 stars

At Great Central Auto, we have partnered with Ingeni Services Group for over 12 years, and I cannot recommend them highly enough. They have been instrumental in ensuring we remain fully compliant thr... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(303)

214 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend

Great to deal with. Very simple process and a swift decision was made on my claim. All in all, a pleasant experience unlike others I’ve had with different providers. I would thoroughly recommend.

20 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

An excellent and efficient company

Very impressed with Ingeni. I hit a pothole and ruined a tyre on my EV3. Within three days of putting in a claim I had a positive response. I would certainly recommend them to others. A fast and efficient service.

15 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks you!

Rated 5 out of 5 stars

Easy lines of communications

Easy lines of communications, prompt responses, no fuss, dealt with by humans (not bots). Can't fault them.

20 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Brilliant - Thank you.

Rated 5 out of 5 stars

Staff polite friendly and helpful

Staff polite friendly and helpful.
Excellent prompt service on both occasions I have claimed for a puncture. No quibble and paid in full.

13 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

How customers should be dealt with

The service you receive is great. The claims are dealt with very quickly and you can always get hold of them to talk to
I would highly recommend them and take out this type of insurance again

14 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Ingeni - Great service

The Ingeni Team are always incredibly Professional - attentive to every question and extremely helpful. When I first looked at the claim form it was a little daunting but one phone call to the Ingeni Claims Team very quickly dispelled my concerns.
Only good comments to make about Ingeni

8 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you so much

Rated 5 out of 5 stars

I found Ashraf courteous and patient…

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would thoroughly recommend ingeni- Many thanks

2 January 2026
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the feedback

Rated 5 out of 5 stars

Easily explained to me

Easily explained to me. I would definitely use and recommend ingeni to other people.

31 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the feedback

Rated 5 out of 5 stars

So far so good

So far so good, the communication and ease of filling out documents has been great. Hopefully the next part will be as smooth.

23 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Sophie Poole dealt with my claim

Sophie Poole dealt with my claim, once you understand the process, it’s very smooth and efficient. Very happy

11 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

I would highly recommend Ingeni, superb service!

I've used Ingeni a few times now as part of my alloy wheel and bodywork insurance via my PCP with Land Rover. I can't speak highly enough of the service from my initial conversation over the phone through to submitting the claim via Sophie Poole and Oscar Fletcher. They are both a credit to the company and made things very easy to sort. I would highly recommend Ingeni to everyone. Thanks again guys!

23 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the feedback. It really important to us.

Rated 5 out of 5 stars

Both Oscar and Sophie handled our claim…

Both Oscar and Sophie handled our claim quickly and efficiently, response times were very good and approval promptly received. Very good experience overall.

23 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Ash made things very easy and…

Ash made things very easy and understandable for myself with what I was purchasing which made me feel at ease.
Thank you and I hope I don’t ever need to speak to you again (in the nicest possible way!) ☺️

19 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

Ash was brilliant

Ash was brilliant explianing what the GAP insurance was and benifits, he was also very patient and really friendly. Thank you Ash for your help and advice.

19 December 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the great feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look