Ingeus UK Reviews 

Great company,huge help!I found a job whith theyr help!Riccardo and Rebbeca,very proffessional!

Absolutely disgusted by the so called health professional that I had during my phone assessment, how the hell they can tell how a condition affects someone over the phone! Is mind blowing, The so called health professional had no idea! I have osteoarthritis, which is getting worse, I also suffer with migraines but they didn’t take a blind bit of notice.. I’ve raised an MR but I’m going after these idiots! They should not have a contract with the dwp to assess people over the phone!! Disgusting company who obviously has a set limit of how many people to award pip too

Several years ago I quit the PIP process due to the dishonesty of the 3rd party contractor that handles claims. I was paid off not to make a fuss. Meanwhile my health deteriorated drastically and I had no choice but to try again.

I was awarded pip in the highest band, no thanks to ingeus, but thanks only to the professionalism of the DWP agent handling my claim.

For ingeus to have staff introduce themselves as a "healthcare professional" when they lack basic literacy and have no healthcare expertise I could discern is so utterly C.R.I.N.G.E.

Even a very common disease was mispronounced....repeatedly, even after I corrected the "healthcare professional."

The assessor struggled to read anything more complex than Janet and John-level phrases.

Ingeus failed to communicate in a legible format, then lied and said DWP had not told them to. I spoke to dwp who confirmed there had been a large print marker on my file from the outset.

I can't say too much more for fear of doxxing myself, but ingeus lacks credibility.

The "healthcare professional" was inarticulate with a poor speaking manner and when I asked her to repeat what she'd said, she thought speaking louder (rather than more clearly) was the answer.

I'm willing to bet 1000 bucks she has no healthcare qualifications whatsoever.
My heart sank as soon as she uttered her first line of speech and I thought " g0d help us, she's incompetent ".
I'm so grateful I struck gold with my DWP case handler as I know he is the ONLY reason my claim succeeded.

I'm not sure whether they're a newish contractor, or just the same old disgraced one with a new name. Is it that hard for DWP to find a competent service provider?

Edit/update: I did make a formal complaint and was offered a paltry 50 bucks. The letter I needed to take to the post office to claim the princely sum was written in illegible small print. Well part of my complaint was about their unlawful disability discrimination ie writing in an illegible format. You literally can't make this up. So I complained again and after a month got a response saying not their problem as they outsourced the letter to a contractor. Utterly disgraceful. Equality is not and never will be embedded as a value in this vile corpse-oration that despises people with disabilities.

Update (August 2025):
Months have gone by since I first raised these issues, and despite being promised several times by the highest members of Ingeus management — including their CEO — that I would be funded and enrolled on specific training (CeMAP) to restart my career, nothing has been delivered. It has been endless delays, excuses, and broken promises. The pattern is clear: they tell you what you want to hear, but they never follow through.

I’ve been part of the Ingeus Restart Scheme in Hammersmith for over six months, and it has been incredibly frustrating. I raised a formal complaint due to serious concerns about how I was treated and the complete lack of meaningful support. Despite that, I continue receiving no practical support, only empty reassurance, as though nothing has happened.

This shows a clear disregard for what I’ve reported and how I feel. One of the adviser, who self-proclaims himself as a wizard recruiter, never gave me an action plan, despite promising that so many times. Another adviser, who was supposed to be a top expert in self-employment, during our one-to-one session, all he did was talking about how God gave us gifts, and we must explore these to make a career.

I joined Restart expecting practical guidance and career planning - I even suggested a clear direction myself - but I received no answers, no concrete help, no tailored support, and no action plan. Just vague promises, empty reassurances, and copy-paste messages.

This experience has left me feeling disillusioned and let down. I’ve lost time, energy, and trust in a programme that claims to help people move forward.

All I have seen from Ingeus is superficial engagement and no tangible outcomes.

I hope Ingeus take this feedback seriously - because people deserve better than this.

NOZ IS EXCELLENT. NOZ VERY HELPFUL.NOZ THANK VERY MUCH FOR HELPING ME. HELPED MY CONFIDANCE.NOZ BEST. THANK YOU

Fabrications and distortions and failure to provide agreed reasonable adjustments. Record everything!

completed my session with @neelam shah had a great experience with learning new things and support in my difficult situations help me to stabilised my career from nothing to something.

I am wondering whether @Blair on here might be able to get in touch with me. I have started a group called PIP and the assessors on Facebook. I am currently pursuing a Maladministration complaint against Ingeous which is now with the ICE, as they say “yes this was wrong but the member of staff no longer works for us, so we can’t do anything”! It is really wrong that this is happening and they are a fairly new contract for DWP. We need to collect as much evidence as possible and support each other. I should not have been sat in Chemotherapy weekly having to highlight and evidence the SIXTY FOUR! Mistakes in my assessment! (And that does not include the appalling grammar and spelling especially when there are checkers that can do it for you.

Hello,

My honest view on the restart scheme for the last twelve months, I finished this Jan 2025, is that they really need to take a bigger picture and look into the advisors knowledge and experience and train them to a correct customer-level standard and perhaps train them to know about the benefits system and learn about mental health and basic advice.
Sending people to a Job isn't just a Job, and teach your advisor to build core friendly relationships, make a good rapport report and build trust with your key clients by hiring good, empathetic, caring and good-hearted advisors to make the scheme a positive outlook; no advisor shows any of this most advisors are very toxic people.

Here is my story from Jan 2024 to Jan 2025, a shocking experience.

My first advisor was just an ex-sales advisor from EE; I found this out on LinkedIn. She clearly was using her restart customers like a key performance target.
I noticed this from the get-go in the first five days of the scheme. I was forced into work without public transport, with her threatening me to comply with her demands with sanctions. Not a good start to the restart scheme already created a fiction between your customers without any public transport so she could hit her key performance target. A job isn't just a job; you have to take things into account, like the person's travel agreements and mental health and all sorts of other things. She didn't even bother to talk to me or build a relationship; she comes across as on the sly, trying to avoid answering emails and text messages in detail, mostly giving one-word answers. I asked about a job; she doesn't even provide me the basics, like location and start time. I had to send about five text messages to her just to get her to open up. I complained and asked for a new advisor; this one doesn't care about the job her job is to help people.

The second advisor was much better and very inexperienced; her work experience was as a holiday rep. I was better treated, but this one seems very new to the job; she asked me how to operate Google Maps and needed answers about PIP. The advisor literally used Google for answers. This advisor didn't even know the AET is for universal credit. Seriously, the contract is provided by the DWP to Ingeus; the advisors they hired only seem to have only sales experience backgrounds. She left her role after two months due to the pressure, which was making her upset.

The third and last advisor had a Financial background all about making money no people skills or communication skills had the attitude I don't care.
I had was just plain rude and spoke down to me, condescendingly bullying me for 4 months– the worst personality you can have dealing with the public. She threatened me with 12 months of ongoing sanctions if I didn't find employment before I left the restart scheme. Many times I found myself unable to voice my opinion. She also said that during my face-to-face appointment. I have 15 years of work experience; looking at your CV, you only have 10 years of experience, so I'm better than you. very judgemental attitude, even judging me about my personal items, saying how I should spend my money on being on benefits. You shouldn't be purchasing that smartphone or those new trainers. What has this got to do with my advisor? Even applying for work, for example, I was applying for a bank advisor role. This advisor told me, Don't apply; go for a cleaner role from the restart jobs board. I'm gobsmacked at this advisor's actions I literally avoided speaking to this bully advisor for 4 months.

My outtake on this scheme is that leaving the scheme on the last day, never stepping foot into the restart office ever again, was the best day of my life I felt so happy. Your advisors have damaged my mental health, created more barriers, knocked my confidence levels 10 years backwards and created more anxiety in my life. Your scheme claims to offer everyone tailored support for 12 months. I have yet to see this happen. Since finishing this scheme for almost four months, I've been doing my own things, getting back into work and studying college without any advisor holding me back or bringing me down to tears.

EATT Derbyshire

The hardest part in any journey is accepting that you need help and where to source that help. The combined approach of Talking Therapy and Employment Support compliemented and dovetailed the complete experience. Professional, knowledgeable and approachable advisors who tailor the support and resources to meet individual needs is the biggest unique selling point in a recovery journey. Do not underestimate the time, patience and LISTENING that takes place to deliver a fantastic service. I was unsure about what to expect, this is a service I would highly recommend and certainly had a huge imapact in my recovery. If its offered - take the opportunity!!!!!!

I highly reccomend Amaan Syed as a personal advisor because he is pro and delivers great customer service. With his help, I got a great job in Bancone Restaurant.

The staff at Ingeus Blackburn go above and beyond for their clients. I found it to be a much more relaxed atmosphere than the job centre across the way.

Very kind and unrushed one to one service there for you at difficult times.
Good guidance.

The London Wembley Office has been a complete waste of time and effort. I was offered one solitary advice from one meeting in almost 9 months, the rest of my meetings were based on meeting and signing for an agreement to work, which became routine. The job centre offers a better, more professional experience, do what they will say they will do and deliver to their appointments. Ingeus are a byword for Tory government spending that bureaucratically portrayed that their programs were making a difference but in fact offer very little value to people that need to get back into work. It's a waste of taxpayers' money. I hardly receive c/bs, the consultants are disengaged and funding to job seekers to aid transitioning into work is non-existent. Good luck to anyone dealing with this clown show!

I would like to thank you my caseworker Kim Buckley from Ingeus. Supporting people back to the employment that’s what they do best at Ingeus. I am very grateful that I was offered this program and received so much help.

These people are unrealistic.

I got job in 1 week but you must to be able to take

Complete waste of time. Everything ive done ive done myself with 0 help. Restart have provided help with cost of travel but that is something the UC also provide anyway. Every appointment seems pointless and like they are going through the motions. Having to go back to writing job searches on bits of paper is highly annoying. This will be because their website is totally unfit for purpose. No jobs on there. No way to record your jobsearch on there. Cant get hold of anyone on there. They only thing they seem to be good at is gossiping, Decorating the office for every holiday and buying biscuits. I dont blame my last adviser for getting out of there.

In 2024 my disability benefit was assessed by a Healthcare Professional from Ingeus 'Health Assessment Advisory Service'.

I approached the assessment trying to ignore awful PIP assessment experiences posted on social media, believing the majority of professionals would be fair and thorough.

Unfortunately I was was unlucky.....
The Healthcare Professional completing my assessment used a polite façade to disguise complete disinterest and disrespect for my review.
Their medical knowledge was basic, with very poor understanding of mental health conditions.
Mostly the assessment focussed on questions irrelevant to my difficulties. When I spoke in more detail on my condition, there was no pause indicting notes were made.
They misheard frequently, and despite my corrections, the final report still mis-stated and omitted much of what I had said.. It basically just retained recommendations from my original PIP assessment.

I wanted to post this review to urge others to HAVE PIP ASSESSMENTS RECORDED.
Evidencing the assessment will ensure all Health Professionals are accountable for the assessment advise they provide.

DWP pay Ingeus significant money for this Service. I would like to see Ingeus ensure all Assessors are trained where needed and supported to provide a fair, medically informed service with consistently reliable reports.

The impact of poor reports for those that depend and are legally entitled to PIP is both damaging and immoral.

Updated March 28/03/25
Thank you for the polite reply from Ingeus. However I had already communicated my concerns in this way.
The response indicated little interest in the concerns raised in the investigation of the consultation.
The response from the Health Professional couldn't remember my consultation so felt unable to comment. The team lead was more interested in defending the employee than identifying learning and improving processes.
This was disappointing, giving the feeling that the complaints process is a tick box exercise.

Utterly unprofessional, typical government funded, privately run company.