Ingeus UK Reviews 353

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the support and help received, particularly highlighting the positive impact of dedicated advisors who are described as professional, caring, and instrumental in job searching and career development. People appreciate the personalized guidance, workshops, and the overall supportive environment provided by the staff, which many found to be a significant improvement compared to other services. However, some people were dissatisfied with the service, especially concerning claims and contact. Reviewers reported issues with inaccurate assessments, particularly for PIP claims. There were also complaints about poor communication, unreturned calls, and a general lack of follow-through on promises, leading to feelings of frustration and distrust.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise individual advisors for... See more

Service

Clients share ambiguous opinions on service. Many reviewers express frustration, citing issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise agents for being... See more

Claim

People report negative experiences with claim processes. Many reviewers express dissatisfaction, citing... See more

Customer communications

Consumers express significant dissatisfaction with contact experiences. Many reviewers report unexpected and... See more

Based on these reviews

Rated 5 out of 5 stars

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities. When... See more

Company replied

Rated 5 out of 5 stars

My experience at Ingeus was extremely positive. The company provides support and help in all areas of job search, from CV improvement, to multiple workshops such as interview preparation and bui... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse w... See more

Company replied

Rated 5 out of 5 stars

`I want to share my wonderful experience with the Restart Scheme, thanks to my adviser, Fatimah Nagshband, at the Hackney branch.When I started, I was going through an incredibly difficult time in my... See more

Company replied


Company details

  1. Employment Centre
  2. Career and Education Provider
  3. Employment search service
  4. Mental Health Services
  5. Recruitment

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars
Ingeus UK logo

Reply from Ingeus UK

Thank you Florentin for the feedback. We’re so pleased to hear that our team could support you with your needs. We wish you all the best for the future.

Rated 5 out of 5 stars

Good program and a great experience

A well thought out program that turns small steps into a toolkit you can carry with you throughout daily life to take care of your mental health.

The monthly sessions were a great format that worked with my time commitments, with additional resources or check-ins available when I need it.

As with anything, you get out of it what you put in. But I was paired with a great person to lead me through the program, so our joint approach created a positive experience.

24 June 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 2 out of 5 stars

The whole structure from reception to…

The whole structure from reception to the locked offices to the open offices is ill conceived - having to knock on the door to see your advisor ( usually answered by scowling colleagues ) and to have personal conversations in an open plan office is not particularly comfortable

9 August 2024
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Reply from Ingeus UK

Thank you for your valuable feedback. We are committed to addressing the concerns you’ve raised. Please get in touch with us at feedback@ingeus.co.uk so that we can investigate further.

Rated 5 out of 5 stars

Very nice people.

Very nice people.

2 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

My coach Leah and manager Kim were and…

My coach Leah and manager Kim were and are very amazing, kind and helpful. Attended and understood my needs, thanks to them I am in the study program, in which things are going well and I am going to the right path. Thank you both and I would not let them or myself down, I will do my best to achieve my goals step by step.

8 April 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 4 out of 5 stars
Ingeus UK logo

Reply from Ingeus UK

Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Supportive and competent staff

Supportive and competent staff
I'm grateful I had the mental health support I needed. Someone who understands and/or even acknowledges the challenges I faced in the workplace.

1 June 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Ians review.

Good listening staff with a lot of avenues to help you get back to work soon.

15 May 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 4 out of 5 stars

They provide a welcoming atmosphere to every one, A place like home for me

Its been a great pleasure to be a part of WHP Pioneer company. To my case worker Barbara Lopes who helped me transformed my CV into the latest one, Thanks to you. To Ms. Elsa Esperanca who spent a lot of time with me finding a job thank you so much Teacher Elsa for your patience with me and teaching how to do things in computer. Ingeus Company is a place like home, everyone so accommodating and friendly when you approached them. They helped you find your goal in life. Thank you so much from the bottom of my heart.

7 August 2024
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Reply from Ingeus UK

Hi Olimpia, thank you so much for your feedback. This has made our day! This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views.

Rated 1 out of 5 stars

Rude people

Rude people

20 June 2024
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Reply from Ingeus UK

Hi John, we are sorry to hear about your experience and would like to learn more so that we assist you and understand what we can do better. Please email us at feedback@ingeus.co.uk with further information.

Rated 4 out of 5 stars

The members of staff of ingeus are…

The members of staff of ingeus are dedicated and willing to help at all times.
Although they have not been able to get a job for me, they have been making a lot of effort. I am very optimistic that they will get a job for me soon.
I like the way my job coach attend to me any time I come to him.

7 August 2024
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Reply from Ingeus UK

We’re grateful to hear your review! We’re so glad our service made a positive impact to be shared with others and our team will continue their efforts to support you with next steps. We wish you all the best for the future.

Rated 5 out of 5 stars

They were amazing understanding my…

They were amazing understanding my situation and giving to me the opportunity to work on my area of studies. Thanks very much. Very recommended!

1 May 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 5 out of 5 stars

My therapist was amazingly supportive

My therapist was amazingly supportive

1 August 2024
Ingeus UK logo

Reply from Ingeus UK

Thank you Georgiana for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Great work

Great work, made a huge difference

1 April 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Ingeus is a very 'Authentic' group of people.

Ingeus is a place of good works that go beyond and above to assist people with any kind of health issues/disability to get a job, to return back in to work and stsy in work.

They run a variety of work-focus sessions and trainings to help you feel confident and able to face the working environment.
My experience was very positive and gave me the ability to be brave in seeking employment, due to health issues my confidence had reduced me to not wanting to approach the thought of disclosing my health issues but after being on their different courses and work-focus sessions my whole views changed.
Now I am more confident, I can now bravely disclose to any potential employer that I have a health condition and speak up and out about subjects relating to workability with potential employers and people who falls in this category.
Ingeus also offer detailed support with work training in different fields of work, giving you the skills required to achieveing your job goal. They also prepare you for job interviews, from mock sessions to providing you with new clothing and getting you looking smart and ready.
The staffs' intentions are genuine in making and putting you and your health first, case workers supports their clients and always affirm them, thus allowing each individual to feel respected and accepted despite of their health or disability.
I am so happy and grateful that I was referred to them. At first I was a bit worried of what the process and experience are going to be, but all round it was a great experience and I am happy that I did follow through with the whole process.

A BIG thank you to all the 'Brixton' branch staffs.

5 August 2024
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Reply from Ingeus UK

Thank you so much for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

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