InHealth Group Reviews 

182
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the healthcare staff very welcoming, friendly, and exceptionally helpful during their scheduled medical visits. Many people genuinely appreciate the smooth procedures, clear explanations, and overall professional care provided by the medical team. However, some customers also noted frustrating issues with appointment scheduling, distant locations, and long waiting times. Others mentioned feeling rushed during their procedures or receiving poor communication and disrespectful attitudes from certain staff members. A few people also experienced unaccommodating environments, gloomy front desks, and unhelpful customer service when trying to get professional assistance.

What people talk about most

Service

People report ambiguous experiences with service, as some reviewers describe exceptional care and... See more

Staff

Clients share satisfaction on staff, frequently highlighting the friendly, professional, and supportive care... See more

User experience

Consumers find user experience to be mixed, as some reviewers praised the very friendly staff and comfortable... See more

Location

Customers had ambiguous experiences with location, noting that the clinic in London was very easy to get to.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

referred for echo, no appointments. Had to log in everyday. No appointments. Finally had an email appointment, 48 hrs notice. Was not told they would call me. I was told to call them. ...every day! A... See more

Rated 2 out of 5 stars

Referred by GP 9/3, assuming appointments are quicker than NHS. Took two weeks for a link to be sent. I than found out two clinics in Birmingham are miles away from where I live. Very few appointm... See more

Rated 2 out of 5 stars

2* due to my first appointment. At my first appointment, I found the experience extremely distressing due to my claustrophobia & anxiety. The picture on the letter of the open scanner was different... See more

Rated 1 out of 5 stars

Waited almost an hr before procedure I had a severely sore throat and can’t swallow after coming home So painful . Had this done before with no pain afterwards at John Radcliffe hospital Oxford .... See more


Company details

About InHealth Group

Written by the company

https://www.inhealthgroup.com/

Making Healthcare Better


InHealth Group is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our mission is to make healthcare better. We do this by working with hospitals and commissioners across the NHS and independent sector.

Our wide range of services span numerous pathways and are delivered in both acute and primary care settings for more than 3 million patients a year.

We operate from a range of facilities, including our own purpose-built community diagnostic centres, hospital sites, community health centres, GP surgeries and mobile units.

https://www.inhealthgroup.com/

At InHealth we ensure every patient receives their medical test, scan or examination quickly and delivered to the highest standard of care. Ask your GP or consultant for more information about the InHealth services in your area.

We are committed to supporting our referring partners by providing greater accessibility, choice and efficiency of service.

InHealth work in over 200 hospitals and over 100 community based medical centres, GP surgeries and health clinics, providing convenient access to a wide range of diagnostic and healthcare services for patients across the UK.

Contact info

3.0

Average

TrustScore 3 out of 5

182 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.0

All reviews

(182)

40 reviews in the last 12 months

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Rated 4 out of 5 stars

Great

My experience with inhealth was very positive and professional. The only thing that stops me from giving it five stars is that the quality of the microphone from inside the MRI machine was quite low, making it hard to understand the person on the outside trying to communicate with me.

17 March 2022
Unprompted review
Rated 4 out of 5 stars

Good experience

I needed to take two trains to get there 1hours and half,but when I got there, every thing was fine, the staf was great they made the test easy and comfortable.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

A* review

The guys that done my mri were extremely polite and helpful protecting my dignity and very clear with instructions.

17 March 2022
Unprompted review
Rated 1 out of 5 stars

Staff made me feel uncomfortable

Staff made me feel uncomfortable. I arrived ontime but there was no parking so ended up coming in ten minutes late. I did call the number but no one answered.

I was supposed to get a trans vagina scan but ended up not getting it. She did not make me feel welcome. Did not even allow me to take off my jacket. She kept the curtain open and did not ask me if it was okay that another member of staff sit in with us. In the end I opted out of the transvaginal scan. When leaving she left the tissue hanging out of my leggings which I could not see. She also made a cheeky comment about me being late which I thought was unprofessional even though I was saying sorry.

17 March 2022
Unprompted review
InHealth Group logo

Reply from InHealth Group

Hi Sharla, thank you for your review. We are sorry to hear about your experience, but appreciate you bringing this issue to our attention. We have forwarded your review to our complaints team to investigate the issues that you have described and they will contact you within 3 working days.

Rated 1 out of 5 stars

Communication required

Person who was doing scan seemed uninterested and grumpy.
I contacted GP for result, they told me certain areas of scan were no good due to empty bladder. Not sure why grumpy didn't just talk to me about it at the Time. I did not see any instructions on information sent to me regarding food and drink. I have an ongoing issue and it was disappointing that the health care professional behaved this way.

17 March 2022
Unprompted review
InHealth Group logo

Reply from InHealth Group

Hi Moreno, thank you for your review. We are sorry to hear about your experience, but appreciate you bringing this issue to our attention. We have forwarded your review to our complaints team to investigate the issues that you have described and they will contact you within 3 working days.

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