Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
Company replied
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
Company replied
David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his... See more
Company replied
Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary provides excellent service. Very happy with the service provided
Very happy with the service provided. Gary goes above and beyond when he comes to do the collection. Always has a smile, very polite, he is very quiet and respectful, so he doesn't wake our residents up in the morning.
Gary is a great credit to you and you should be very proud to have him as part of your team. Well done Gary.
21 October 2026
Reply from Initial Medical
We are glad you enjoyed your experience with our collection service. We appreciate your kind feedback regarding our team member's polite, quiet, and respectful manner during early morning visits, ensuring your residents are not disturbed. We are very proud to have such dedicated individuals on our team. Thank you.
Initial Medical
Reply from Initial Medical
Thank you so much for your wonderful feedback. We are incredibly proud to have such dedicated and polite team members who always strive to be punctual and provide excellent service. Your kind words truly mean a lot to all of us.
Initial Medical
Friendly customer service and great…
Friendly customer service and great communication, made sure we had the complete order.
Thanks
20 October 2026
Reply from Initial Medical
We are glad you enjoyed your experience. We appreciate your feedback about our helpful team and complete order delivery.
Initial Medical
Reply from Initial Medical
We are glad you enjoyed your experience with our friendly and punctual team.
Initial Medical
Very excellent service and very…
Very excellent service and very professional. Friendly and chatty. Extremely helpful. Always on time. Anything needed is provided.
20 October 2026
Reply from Initial Medical
We are glad you enjoyed your experience with our punctual and helpful team. We appreciate your kind words about our friendly and professional service.
Initial Medical
Reply from Initial Medical
Thank you so much for your wonderful feedback. We are thrilled to hear that you are pleased with our high standards and dedicated care.
Initial Medical
Excellent service
Excellent service. Jude is always thorough and makes sure we have everything we need. She always has a smile and feels like part of our team.
16 October 2026
Reply from Initial Medical
Thank you for your fantastic review! We are thrilled to hear that you receive such attentive and thorough care, and that our team member's warm attitude makes her feel like an extension of your own team. Your kind words mean the world to us!
Initial Medical
Excellent Service from Noel – Highly Recommended!
I’m really pleased with the service from Noel at Initial. He is always friendly, helpful and professional, and it’s an absolute pleasure dealing with him. He collects the clinical waste from my permanent makeup studio, and everything is always handled with care and a positive attitude. It’s great to have someone so reliable and approachable looking after this important part of my business.
Thank you, Noel, for your excellent service. I would highly recommend you to anyone looking for a friendly, reliable and professional service!
16 October 2026
Reply from Initial Medical
Sylwia,
We are glad you enjoyed your experience with our clinical waste management service for your aesthetic studio. We are very happy to hear that our team member consistently provides such dependable, careful, and pleasant support for your daily operations. Knowing that your business needs are being looked after with such high standards of care and professionalism means a great deal to us. Thank you very much for taking the time to share your positive feedback with us and for recommending our services to others.
Initial Medical
Jude McCarton is always very helpful
Jude McCarton is always very helpful, informative and is a credit to your business. she's always cheerful and full of chat and keeps on top of our clinical waste needs.
13 October 2026
Reply from Initial Medical
Thank you for the fantastic review! We are thrilled to hear that our team member's cheerful nature, helpfulness, and reliable support with your disposal needs have made such a great impression. Your kind words mean a lot to us.
Initial Medical
Scott is an amazing person you
Scott is an amazing person. Nothing is too much trouble. He goes the extra mile. You have a great asset to your business. Please give him a great big thank you for all his help
13 October 2026
Reply from Initial Medical
Thank you so much for the glowing five-star review. We are thrilled to hear about the outstanding assistance you received, and we will certainly pass along your kind appreciation to our valued team member.
Initial Medical
Reply from Initial Medical
We are glad to hear our team member provided great help.
Initial Medical
Hi just like to say Jude who comes…
Hi just like to say Jude who comes every Monday morning is always on time and always very pleasant
6 October 2026
Reply from Initial Medical
We are so pleased to hear that your weekly service is consistently prompt and friendly. Thank you for taking the time to share such a wonderful five-star review with us!
Initial Medical
Really disappointed with my experience…
Really disappointed with my experience with Initial Medical. I signed my agreement back at the end of August and have been waiting over 6 weeks for everything to be sorted.
The person who was originally dealing with my agreement stopped getting back to me, despite me sending numerous emails asking for updates. I've also rang several times and been passed between so many different people, but nothing ever seemed to get sorted.
I finally managed to speak to a really lovely lady on the phone today who explained that my agreement hadn't even been processed in the first place! She was very apologetic, even though none of this was her fault, and offered to get everything sorted for me there and then.
Unfortunately, after everything that's happened, I just didn't want to go ahead with the company anymore.
What's made this even more frustrating is that the clinical waste collection was the last thing I needed to arrange before I could start offering my semi-permanent makeup treatments. I've been waiting all this time thinking things were being sorted when nothing had actually been done.
Such a shame because the lady I spoke to today was genuinely lovely and helpful, but overall it's been a really disappointing experience and a complete waste of time.
8 October 2026
Unprompted review
Reply from Initial Medical
Thank you for taking the time to share this feedback. We recognise how crucial timely waste management setup is for launching a business, and we appreciate learning about this situation. Experiencing a six-week delay due to an unprocessed agreement, coupled with unreturned messages and being transferred between multiple team members, falls short of the service standard we aim to provide. It is understandable that this delay halted the start of your semi-permanent makeup services and led to the decision to cancel.
We are glad to know that the team member you spoke with recently was polite and attempted to resolve the matter immediately, though we recognise this could not make up for the previous lack of communication and lost time. To ensure this does not happen again, we are reviewing our internal agreement processing procedures and communication protocols. This feedback is being used to improve our onboarding workflow so that future clients receive prompt updates and seamless setup. We appreciate your honesty and wish you the very best with your new business ventures.
Initial Medical
Reply from Initial Medical
We are glad you enjoyed your experience with our team. Thank you so much for your kind feedback about our consistently excellent assistance.
Initial Medical
Richard is pleasant and professional
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorted within 10 minutes.
7 October 2026
Reply from Initial Medical
Shottendane nursing home,
We are happy to hear about your great experience with our team member. We appreciate your feedback regarding the prompt resolution of your medication return issue and the careful handling of your waste bags. Thank you for taking the time to share this with us.
Initial Medical
Jude is fantastic very friendly and…
Jude is fantastic very friendly and very good at her job
23 September 2026
Reply from Initial Medical
Kellie,
Thank you so much for the five-star rating! We are thrilled to hear that you had such a wonderful experience and received exceptional, friendly service.
Initial Medical
Great service,and keep us up to date…
Great service,and keep us up to date with everything we need to now ,and is a lovely person,
5 October 2026
Reply from Initial Medical
Amanda hannigan,
Thank you so much for the fantastic five-star rating! We are delighted to hear that you experienced excellent service, clear communication throughout the process, and enjoyed interacting with our team member. Your thoughtful feedback means a lot to us.
Initial Medical
Reply from Initial Medical
Lynwen,
We are happy to hear that our local delivery team provided great service. Thank you for your feedback!
Initial Medical
great service as always from Andy
23 September 2026
Reply from Initial Medical
Moira kyle,
We're so glad to hear about your positive experience with us! We are truly glad and appreciate your kind words regarding our services and our technician Andy.
Initial Medical
Well done jude
23 September 2026
Reply from Initial Medical
Thank you for your 5-star rating and kind words! It’s fantastic to know that Jude took such good care of you. We always strive to provide the best service possible, and your feedback means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.