Initial Medical Reviews 3,614

Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more

I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more

Rodger comes to us weekly to support our practice. Rodger is very reliable always on time and goes above and beyond for our team. We look forward to seeing his smile every week, his caring and profes... See more

Stephen Mulville is amazing! Super friendly and always goes above & beyond. He takes the time to deliver new stock into our lab neatly rather than leaving buckets at reception and is always asking if... See more

Linz at Initial Medical is absolutely fantastic! From the very first contact, she’s been friendly, professional, and so knowledgeable. She really takes the time to understand what you need and goes ab... See more

Matt has recently taken over our route and has been so helpful with ensure we are getting the right amounts taken to remove and prevent any backlog. He has really helped solve an on going issue and ha... See more

We get the most amazing service from Jude. She goes above and beyond every single visit. Keeps us informed and is always so accommodating to our fluctuating opening times. Always has a smile on her fa... See more

Always arrive on the right day and around the same time. Lee is always smiling and polite when he enters our business. He is happy to wait if we are busy with patients and if we have any queries alwa... See more

David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his... See more

I wanted to leave a review for our regular medical waste collector. He's fantastic. As his escort, I have to say it's genuinely hard to keep up with him – he uses Heelys and just glides along the corr... See more

Special mention for Angelo at Initial. He has been collecting our business waste for a while now and is always friendly, courteous and knowledgeable when i ask questions. He always lets us know when... See more

Gareth came to Imperial Dental Group Whitehaven on Monday, 26/01/2026 to collect our clinical waste. He was amazing, a very pleasant man to deal with, very smiley, warm, welcoming. We would love to s... See more

We have been with Initial Medical for nearly 11 years. Richard has been AMAZING, he has always been helpful and is also very informative. Any queries we have, he always goes above and beyond to ensure... See more

James is always super friendly and helpful! He always arrives when we are expecting him and always has a kind word or joke to brighten our day! He is quick, efficient, thoughtful, and always helps us... See more

Ronnie came to the practice to review our current contract with Initial. he covered everything we needed for the practice to run smoothly and our clinical waste to be exactly as we needed. Fred is a a... See more

We have been customers of Initial for approximately 10 years, the service has been first class from day one. All staff who complete uplifts are warm, friendly and extremely reliable. Both Initial sta... See more

Great service today when I called to resolve an outstanding invoice. Speaking to two customers service of team each time with in 5 minutes, Debby Taylor pick up the second call helping us resolve thi... See more

I would like highly recommend Initial Medical company. Mick from Initial is really helpful, responsive and really good at what his doing. Always communicates with me before he come to site and lets me... See more

We have dealt with Initial Medical for a number of years. In the beginning everything was fine; we had a regular driver who collected on time, same day every week. Approximately 12 months ago things... See more

Missed collection of medical waste where I work on the 24th March. Phone call with details promised of collection on 26th March. Just phoned to be told our site was closed and a collection not possibl... See more

We have been not getting the best service since our driver went on sick. Missed collections and not getting the new sharps bins needed. Matt has taken over the run and he was a pleasure on Wednesday.... See more

Jude is very proessional in her role to you and us the customer . always communicates to ourselves . on time and very polite and gets the job done , correctly . Answers any questions we require infor... See more

Matt has been so helpful and friendly, always calls before he picks up and is really friendly. I’ve had problems with other collection companies but Matt makes it easy and goes above and beyond to giv... See more

Always efficient and reliable we have worked with Initial for several years John contacts us prior to coming to collect and it works like clockwork as we are not in the clinic every day Communicati... See more

The designated driver/ courier for GU8, Ashley Bellows is a massive credit to this company. He always goes above and beyond to ensure the job is completed easily and efficiently. He always brings it... See more

Micky Powers does collections at my company. The level of care and professionalism he has is above and beyond. Always communicates with me about the time and the day of collection. I would highly re... See more

Great service. Always arrives on day as expected. Peter is always very professional and even goes out his way to text me the night before just to ensure my collection is all good for the following day... See more

Jude McCarton is always very cheerful in her job role , always asks how we are , helps herself to everything ,knows what there is to collect every week . Very punctual . Thank you Jude

Always very helpful. Lee Rose comes to us fortnightly always has a smile on his face and goes above and beyond to help. A yearly review which is also helpful to make sure we have all our needs met. Wo... See more

Jude is a valued member of your team. She always arrives at the same time for each visit. She is polite, friendly and knows staff by name. Jude removes gloves for us to sign the log and open doors.... See more

Peter always polite and pleasant when on site and always phones ahead to let me know when he’s coming in which saves time running about when things are busy.

Initial are great! So speedy on their emails, very efficient with clinical waste and sharps collections, everyone is very friendly and I highly recommend!

Missed collection of medical waste by 3 days now. Again told to wait until 17.00 for a collection...another no show. The promised phone call each day never happens.

We have been using Initial for a long time now and can definitely recommend them. Jude, who visits us it excellent in her job, always polite and friendly

Jude McCarton is very professional and is very patient with the way our practice works. She gives us fantastic service every time she comes for our clinical waste. She is a credit to your business.

Dave Lambley and Dave Yeoman. Both of these gentlemen give a great service to us - helpful, courteous, efficient and professional. You do a great job for us, thank you.

Peter provided a polite and efficient service. He checked ahead that I would be available for exchange of sharps bins and clinical waste removal; arrived at given time.

Excellent service, polite, helpful and attentive to our business needs. Local driver (Torbay/South Devon Area) Mr Dan Edwards especially worthy of praise, an asset to the company. Highly recommended

Another year of excellent service from Jude, who always goes above and beyond in her work. Thank you.

We always receive a great service from Initial Medical. Steve, from Haydock Branch is always extremely courteous and friendly when he delivers and collects from our clinic.

Scott is a wonderful member of your team, always bright and cheerful, Very respectable always answers any queries i may have. He is also very quick and efficient

Customer service support Amy was great in dealing with our payment issues, kept us in the loop at all times and made things as smooth as possible. Thanks Amy!

Mat is our collection driver & he always very helpful & efficient. Nothing is ever any trouble. Top service from him.

So so happy with the customer service from initial from contract through to collection. Nick has gone above and beyond for me and I feel such personal service from such a great reputable large company... See more

Jude is really helpful, friendly reliable and always go that extra mile. She does a great job collecting our clinical waste.

Jude comes to us every week theres never anything a problem to her and shes always willing to help if she can,Jude always goes above and beyond for us and is always very happy and polite.

Jude is lovely, friendly and polite. Jude is very consistent, attends same time every week and nothing is too much trouble. She is always happy to help and/or offer a solution.

Our collection driver 'Mick' is the most helpful, cheerful person. Always friendly and happy to help if we need anything! A real credit to your company!

Clinical waste collection is very efficient. Our driver, Sam Knight, is always polite, helpful and cheerful. Top marks!

Dan is always so helpful and asks if there's anything else that he can do for us. To me that shows that Initial cares about customer needs. Always polite and has a smile on his face. Very happy with t... See more

Jude Mccarton. Jude always does a fabulous job and turns up when required and is very professional and polite. She is a credit to your company

Not great service. I have asked for our members to be called prior to collection but rarely do they get a call and then are not home when the driver arrives. I pay for several collections a year a... See more