Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rodger comes to us weekly to support our practice. Rodger is very reliable always on time and goes above and beyond for our team. We look forward to seeing his smile every week, his caring and profes... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Linz at Initial Medical is absolutely fantastic! From the very first contact, she’s been friendly, professional, and so knowledgeable. She really takes the time to understand what you need and goes ab... See more
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Company details
- #7 of 43 best companies in Waste Collection Service
- #5 of 47 best companies in Waste-Management Service
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Always helpful & very friendly
9 June 2026
Jude consistently provides exceptional…
Jude consistently provides exceptional service. She is friendly, approachable and willing to help, always with a positive attitude. No matter how busy she is she always makes sure we feel valued and supported and will do whatever she can if we ask for anything.
Jude's professionalism and dedication really stands out and it is clear to see she genuinely cares about doing a great job and building a good rapport with the customers she works with.
She is one of a kind a definitely deserves recognition for the effort she puts in on a daily basis
9 June 2026
Jude is great!
Our usual technician is Jude. She's always efficient, helpful and cheerful!
8 June 2026
Super efficient service as always
8 June 2026
Pick ups are normally the same time…
Pick ups are normally the same time each time, Richard who does our collections is always happy and polite
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellant Service
David is superb, his customer service skills are excellant and he always communicates well with us to ensure we know what collections are due each week!
3 June 2026
Reply from Initial Medical
Hello Portman Dental,
Thank you for leaving a positive review of our service, I am glad our team have been able to support your dental practice with our Dental Waste services.
Initial Medical
Customer service you are on top of your game and able to give me askeds when i need them
Customer service
Staff
5 June 2026
Reply from Initial Medical
Thank you so much for the 5 stars! We are absolutely delighted to hear that our customer service team is completely on top of their game and delivering the answers you need!
⭐⭐⭐⭐⭐
It is always lovely to see Richard on a Friday morning. He is consistently punctual, friendly, and always greets us with a smile. He is understanding of the busy nature of mornings and is always professional and approachable.
Our bins are always emptied efficiently and left clean and tidy afterwards. Richard takes pride in his work and is an excellent representative of the organisation. His positive attitude and reliability do not go unnoticed, and we really appreciate the excellent service he provides every week.
5 June 2026
Reply from Initial Medical
We are so pleased to hear such wonderful feedback about our team member's consistent punctuality, friendliness, and professionalism. We truly appreciate you recognising the excellent service provided and the care taken with your bins. Thank you for sharing your positive experience.
Jude is very personable and does a…
Jude is very personable and does a fabulous job. Always reliable and a credit to the company
4 June 2026
Reply from Initial Medical
We are so happy to hear you received such fabulous service. We appreciate your kind words and positive feedback.
Friendly and professional
Jude is very friendly and professional. If I have any queries she is always happy to answer them.
4 June 2026
Reply from Initial Medical
Thank you for your excellent five-star review! We're delighted to hear our team provides friendly, professional service and answers all your questions.
Great customer service from Jude
Jude is always very efficient, polite and friendly when she visits our Sites.
29 May 2026
Reply from Initial Medical
We're so glad to hear about your positive experiences. Thank you for sharing your kind words with us!
Reply from Initial Medical
We are so glad you had a positive experience. We appreciate your kind words.
Reply from Initial Medical
We're glad to hear you appreciate our service and punctuality. Thank you for your kind words!
Their employee (David) is lovely
Their employee (David) is lovely. He is always kind and respectful with everyone. He does a great job. He answers all our questions and nothing is too much for him
1 June 2026
Reply from Initial Medical
We truly appreciate you sharing your positive experience. We are so glad to hear that our team member provided such kind and helpful service.
met Dan today.
met Dan today.
what a lovley chap ,very helpful, polite always willing to help.
please pass on my thanks.
29 May 2026
Reply from Initial Medical
We're so glad you had a positive experience with our team member! We appreciate your kind words and will certainly pass on your thanks.
Reply from Initial Medical
We are so happy to hear you had a great experience with us! We appreciate your kind words.
Reply from Initial Medical
We're so glad you enjoyed our service. Your kind words mean a lot to us!
Reply from Initial Medical
We are so pleased to hear about your excellent experience with our service. We truly appreciate your kind words and positive feedback.
Excellent service
Peter the collection driver was great, communication from both the office &
Peter, who contacted me 24 hrs prior to my collection to confirm the best time for me, which is very much appreciated & just elevates the service to excellent.
22 May 2026
Reply from Initial Medical
We are so pleased to hear about your excellent experience with our collection service. We truly appreciate your kind words and positive feedback.
Jude rocks !
Jude is our initial person, she’s such a happy person always has a smile on her face and goes above and beyond she’s an asset to your company !
22 May 2026
Reply from Initial Medical
We're so happy to hear about your positive experience! We truly appreciate you sharing such wonderful feedback with us.
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