AYP Healthcare Reviews 

28,045
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,366 reviews, reviewers had a great experience with this online company. Customers frequently praise the remarkably fast delivery times, highly competitive prices, and the very straightforward ordering process through the platform. People consistently find the website extremely user-friendly and deeply appreciate the secure, discreet packaging applied to their essential health products. Some reviewers were not happy with occasional delivery delays, poor communication from support teams, and extended order processing times. A few other people also felt frustrated when they unexpectedly received incorrect products or missing items inside their shipments. Others mentioned ongoing difficulties reaching customer support over the phone when trying to resolve these unexpected service issues.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, as many consumers find the website very easy to... See more

Product

People report ambiguous experiences with product, as many reviewers highlight prompt delivery, competitive... See more

Service

Users describe positive interactions with service, highlighting reliable support, prompt delivery, and easy... See more

Price

Clients share positive opinions on price, consistently highlighting that items are reasonably priced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experience was better than expected. They followed up quickly on emails and checks. Packaging and delivery excellent. Website not as intuitive as it could be but overall glad I went with them

Rated 4 out of 5 stars

For my order this month the processing time was reduced meaning the delivery from initial order to when I received my items was much quicker.

Company replied

Rated 4 out of 5 stars

Reliable service and good price. Might have been slightly faster but that wasn't really a problem.

Company replied

Rated 5 out of 5 stars

Easy to order and delivery. Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott... See more


Company details

  1. Pharmacy
  2. also in
  3. Chemist
  4. Health and beauty shop
  5. Online Pharmacy
  6. Online Prescription Medication Vendor
  7. Weight-Loss Service

Written by the company

AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.


Contact info

4.0

Great

TrustScore 4 out of 5

28k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(28,045)

1,290 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Is this company even legit?

Is this company even legit?! I ordered medication a week ago. It took 3 days before someone looked at the items to approve or reject and since then there’s been no confirmation of when they will even dispatch or deliver the items. Better off ordering from Boots or another trusted pharmacy!

18 October 2026
Unprompted review
Rated 3 out of 5 stars

False claim that item was in stock

The website showed it had in stock the items I wanted. It took a long time to get items verified. Then sometime later I received an email telling me 1 of the items was out of stock. The website should have made that clear when I requested it. I wasted my time trying to order from this company and didn't find them very efficient. It took a long time to get the items I did order and were in stock.

16 October 2026
Unprompted review
Rated 1 out of 5 stars

I'd have given 0 stars if that was an…

I'd have given 0 stars if that was an option! I would not recommend buying from this company, they will send you medication that has an expiry date that is less than 6 months and expect you pay for return postage if you don't have a printer, they're customer service is appalling and they don't care about the customer. They don't care about the consumer rights act 2015 and selling within the rights! I would avoid buying from the company unless you intend to use your medication within a couple of months.

15 October 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if the system…

I would give zero stars if the system allowed me, my wife had an eye infection over 2 weeks ago which has cleared up now, two weeks waiting for medication from AYP that arrives today and is no longer required. Don't waste your time with these, just go to your local pharmacy.

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Shocking customer service

Absolutely Shocking customer service. After AYP being recommended by another HCP, I placed an order on the 30th September. Now 19 days later I have still not recieved, first a message to say had been refunded for 2 items without any explanation, it was only on checking myself I could see pharmacist would not issue.

I then emailed, and got a response saying would be dispatched within 48 hours and should arrive within 5 days. 9 days later still no order. Definitely won't be using again and would advise others not to.

18 October 2026
Unprompted review
Rated 3 out of 5 stars

There was a delay before my order was…

There was a delay before my order was processed. I had to contact you before the order was processed. You need to improve your order processing. It took longer to receive my order than expected. Order submitted on Saturday 3rd Oct - received on Monday 12th Oct. Website indicated I would probably receive my order on Tuesday/ Wednesday. I may not order from you again

7 October 2026
Rated 5 out of 5 stars

Easy to order and delivery.

Easy to order and delivery.
Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott not interested in sending replacements.

7 October 2026
Rated 1 out of 5 stars

Ordered lotion for Prosiasis and paid…

Ordered lotion for Prosiasis and paid for it. Queried where the delivery was 3 weeks later and they just cancelled the order with no explanation at that point. Shocking service, stay away from this company.

28 September 2026
Unprompted review

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