This is hands down one of the best fragrance brand I have ever encountered. Usually you will find one or two good scents but TRUST ME everything that Initio has put out is FANTASTIC. Not only the gr... See more
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I ordered a bottle of the fragrance “Can’t Get Enough” and was extremely pleased with my purchase. Fast shipping and top notch quality
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Excellent experience with INITIO from start to finish. I really loved the sample concept with voucher refund. It’s smart, reassuring, and very customer-friendly. It allows you to discover niche... See more
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It's frustrating to see just how far brands will go with price hikes and what feels like customer manipulation. For those unaware, Initio has reduced the size of their bottles from 90ml to 50ml, yet t... See more
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Company details
Written by the company
WHAT IF YOUR INSTINCTS WERE INSPIRED BY YOUR SENSE OF SMELL, GUIDING YOU TOWARDS NEW ADVENTURES? INITIO Parfums Privés is a special and exclusive French brand that takes fragrances to a whole new level. Using the power and science of scent, the INITIO fragrances are made to empower yourself, influence your mood and behaviour, and change your destiny. Uncommonly in the perfume industry, the process is not ingredient-led. What is important is the effect of the fragrance, rather than its actual scent. The mission of INITIO: initiate to functional fragrances through mystical and powerful scents that elevate and magnify those who dare.
Contact info
17 rue de la Paix, 75002, Paris, France
- contact@initioparfums.com
- initioparfums.com
3.8
Great
37 reviews
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Disgraceful customer service
Disgraceful customer service! I had ordered for my husband for our anniversary present. The packaging was damp and wet when opened we thought it couldn't be broken so just to be sure we opened it and there was pieces of glass which went everywhere! My husband ended up cutting his finger! luckily we didn't open it in front of the kids. So I we cleaned this and threw the entire thing in the bin. After explaining this to intio they got back to me for further info which was provided. Then the next day I was asked for a video of the bottle even after explaining that I disposed of this. They do not care at all! Disgusting service and no care at all for customers and their safety. They just case about the money. It has been a week and I’ve not got a reply back. I will never order from this company again!
18 June 2024
Unprompted review
Reply from INITIO Parfums Privés
Dear Sadia,
We regret the difficulties you've encountered with your delivery. In order to process your claim, please provide photo or video evidence of the defect, as per our policy. This documentation is essential for us to effectively address and resolve your issue. Once we receive the visual evidence of the broken bottle, our team will be eager to assist you. We are committed to providing you with the highest level of support.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely.
Utterly disgusting after sales and…
Utterly disgusting after sales and returns service.
I was drunk one night and ordered Oud For Greatness instead of OFG Neo. So I immediately ordered OFG Neo and was planning to send OFG back once it arrived.
When it arrived I emailed the company on how to return it as there is no return form in the parcel.
At first the emailed me back and gave me an address where to return it, however the address was
ILG
Unit 2C & 2D Gatwick Gate
Charlwood Road
Lowfield Heath
RH11 0TG
Which is basically Gatwick airport.
When I then emailed them to ask how would anyone know what my parcel was and how would they know it was mine to send a refund they did not reply to my email, over and over again.
It has now passed the 14 day deadline and I still have no reply so I’m now stuck with both OFG and Neo. I already have OFG so now have 2 bottles for £320 and Neo for £320.
This is the thanks you get for being a loyal customer.
Never again will I ever buy a product from them.
Avoid
17 May 2024
Unprompted review
Reply from INITIO Parfums Privés
Dear Neil,
We are truly sorry for this frustrating experience with the return of your order and we understand your disappointment.
Our teams have informed us that your return was received and processed early last week.
If you need any assistance in the future, please don't hesitate to reach out.
Sincerely,
Lara
INITIO the best!
Two words... Amazing and Perfect!
Service and shipment excellent!!
29 December 2023
Unprompted review
Disgusting
Disgusting. Placed an order on Initio Parfums website for £230. Was told delivery would take 2-5 working days. Into the second week and the order hasn’t even been dispatched yet they’ve taken the money from my bank account. The only customer service they have is email. I’ve emailed three times & had no reply. Surly this is stealing? Is there anyone who can advise me on next steps? Safe to say I will never make a purchase from these crooks ever again.
16 November 2023
Unprompted review
Badest Customer Service ever i buy…
Badest Customer Service ever i buy Never again a Parfum from this House!
5 October 2023
Unprompted review
Eventually pretty good
Initially I was very disappointed with this company, hence only 4 stars.
My order didn't arrive in the time expected, I didn't get any answers.
However once I managed to get contact they couldn't be more helpful with constant updates on the status of my order.
25 August 2023
Unprompted review
Terrible customer service
Terrible customer service. Very unprofessional. Refused to refund the return package claimed that box was open. Yeah shipping box was open, parfum box wasn't! Small parfum box doesn't come sealed.
6 December 2022
Unprompted review
Very poor customer services.
I have 3 Initio products and 2 from the sister company Parfums de Marly.
Had an issue with one regarding the collar of the bottle coming out in the cap and raised the issue with Initio. They requested proof of purchase which I supplied as well as pictures of the issue. I was then told that nothing could be done irrespective of the product being genuine and batch numbers et cetera being available.
Shocking customer service from a niche brand selling products in excess of £200.
Product quality itself is good, but I won't be using them of Parfums de Marly again, it's just not worth the risk.
Initio could learn a few things from Electimuss and Amouage both in terms of quality control and customer services. Poor show Initio, poor show.
29 April 2022
Unprompted review
Poor Quality
Terrible customer support. I had a problem with the atomiser of my perfume (same as the person who left the review here as well). Customer support blatantly ignored my query.
Have in mind that a very large portion of Initio as well as Parfums de Marly perfumes (they are the same company) come with defective atomisers that start leaking out of nowhere.
Even though I love their perfume formulations, the way they treat their customers is awful. The quality of atomisers has been subpar for quite some time now, yet they haven't fixed the issue.
6 April 2022
Unprompted review
Received a perfume where the nozzle/cap…
Received a perfume where the nozzle/cap was broken. Customer service was not helpful.
10 May 2021
Unprompted review
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