I ordered cartridges for my Canon printer and expected a delivery time of a week to 10 days. My parcel arrived by the Courier Guys three days after my order was placed. I was kept in the loop at a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order at Inky Shop was booked immediately and my delivery sooner than expected. Thank you; will definitely order from you again. Totally recommend!!
The delivery of my parcel was very quick and the driver was very kind thank for that inky shop and I look forward in purchasing your products again.
I have been using Inky Shop for the past few years and have always had a great experience and now that I purchase on line the delivery is always speedy.
Company details
Information provided by various external sources
Purchase our Inky Shop alternative toner and inkjet cartridges and benefit from great savings! For every major printer brand; for home, school or business – when it comes to your printer cartridge requirements, it’s our mission to supply you with the best quality at the best price!
Contact info
Unit 4, Hilton Business Park, 6A Quarry Road, Hilton, 3245, Hilton, South Africa
- 0860465465
- online@inkyshop.co.za
- inkyshop.co.za
4.8
Excellent
394 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Service was excellent from enquiry to…
Service was excellent from enquiry to delivery thank you
6 May 2021
Excellent service!
16 April 2021
Quick and excellent service!
6 April 2021
Fantastic service
Fantastic service! Thank you very much for a satisfying order and on time deliver.
2 April 2021
My product was delivered on time and in…
My product was delivered on time and in good working condition. payment method was efficient. I'm happy with ordering my ink from The Ink Shop online.
26 March 2021
Thanks for such brilliant
Thanks for such brilliant, efficient service
Will definitely order again
Thank you Kirsty
22 March 2021
great old fasioned service in 2021…
What a pleasure to recommend this business with the praises of yester year. Good smart service, no hassles. Placed my order, turn around quick and prompt. This business in another province to me. It made no difference. I highly recommend the services and will continue to use them for my ink supplies.
2 March 2021
Excellent and Quick Service
Thank you for the quick turnaround time and excellent service. I will definitely be using your services again.
22 February 2021
Fast and reliable service
21 February 2021
I am not satisified with your print…
I am not satisified with your print cartridges. The black one prints aweful and I have deep cleaned the nozzles a couple of time and there is no improvement. It is great to save on printing cost, but I still want an acceptable print quality and this does not meet my standards.
20 February 2021
Reply from The Inky Shop
Dear Janine, I'm very happy that we could sort things out for you last week and send you a replacement cartridge. We will always stand by our 100% money-back guarantee if our cartridge is faulty. Thank you for your support - it's much appreciated. Kind regards, The Inky Shop
Friendly customer service
Friendly customer service. Will use again and again . . . .
12 February 2021
Bad website = VOETSEK
Bad website
Bad communication skills
Bad customer relations
Not willing to adapt to online needs as required by the customer
12 February 2021
Reply from The Inky Shop
Dear Johann, thank you for your review. We try to use every review, especially negative ones, to improve our business. However, we feel that it is only fair to defend our business when a review is unjust.
When Mr Kieser purchased from our online store, he selected a free shipping option which states, "Pickup at warehouse in Hilton, KwaZulu Natal ONLY (DO NOT SELECT if you don't live nearby!)” This is our effort to prevent our customers from selecting this option in error, and we try to make it as clear as possible on our website that local pickup is available only to customers living in the vicinity of our warehouse. In Mr Kieser's agitated correspondence with us, he explained that he lives in a suburb of Cape Town and 'had to indicate the pick up to be your shop at N1-City...". He told us that we should "fix your online order system to let the customer choose the delivery or collection address in a better way". Despite it not being the norm, we arranged for Mr Kieser's cartridges to be ready for him in under 24 hours at The Inky Shop of his choice. I followed with an email to Mr Kieser to explain the misunderstanding. I explained that we don't hold the full inventory of stock found in our warehouse, at all of our stores. Facilitating local pick up from each store might mean a long wait for customers should the stock be unavailable in a particular store, and it would also not be commercially viable as additional courier costs would be incurred. I explained that the email was our genuine effort to prevent future frustrations, should Mr Kieser choose to use our online portal again, which we sincerely hoped he would. Mr Kieser took umbrage at the email and rates our business 2-stars. Guess one can't win them all.
New HP ink cartridges
Order process was painless. The cartridges were delivered the day after I ordered and worked perfectly when installed. Would recommend The Inky Shop for replacement cartridges.
11 February 2021
Very quick and efficient service.
11 February 2021
It was very fast
26 January 2021
Well I was entirely happy with my order…
Well I was entirely happy with my order from you guys, though I would like that your couriers keep us updated about the delivery regularly... All in all I'm happy !
25 January 2021
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