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Rated 5 out of 5 stars

Instructed Innovate after we were let down by another company. Their service was first class from start to finish. Lewis came out to the house and was brilliant, carried out thorough checks and explai... See more

Rated 5 out of 5 stars

Just had our cctv cameras installed today, great communication beforehand from Donny, pricing very clear. Danny and his team who fitted them, arrived on time, they were all friendly and explained ever... See more

Rated 5 out of 5 stars

Five stars from start to finish. We initially had a problem with our old system and Donny came and fixed it for us, so when we had a slight security problem we decided to upgrade. Donny and his te... See more

Rated 5 out of 5 stars

Great company to deal with, Donny was out straight away after we had a security issue at our house. A true professional and explained everything so well that we could understand it. We now have an al... See more

Company details

  1. Security System Installer

Written by the company

SSAIB registered security installation company based in Kirkintilloch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

5-star
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Rated 5 out of 5 stars

Fantastic customer service

Instructed Innovate after we were let down by another company. Their service was first class from start to finish. Lewis came out to the house and was brilliant, carried out thorough checks and explained everything clearly. When he was unable to fix something internally, he went back to the office and got assistance from colleagues to help fix the problem remotely. The service we received in one day was better than we had in 2 years from the previous company. Donny in the office was great too, passing over queries and getting our service booked in ASAP. Cannot recommend the company highly enough.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

First class service from start to finish, would highly recommend. From speed of service to friendly highly experienced staff, a pleasure to deal with. Thank you Innovate.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Deserving of 5 stars for sure - second alarm I have had installed and I can highly recommend this company. First class service from start to finish. All staff always pleasant, polite, friendly and helpful. Great job done again thanks ⭐️⭐️⭐️⭐️⭐️

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Recently had an up grade of the camera…

Recently had an up grade of the camera system and an extra camera due to an incident at home , innovate alarms where very quick and understanding that I needed it done promptly , would highly recommend them to anyone 👍🏻

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with innovate

The guys at innovate are great very helpful friendly and efficient and professional
They came and installed new cameras and alarm for us with no hassle nothing is any bother
There prices are very reasonable too
And aftercare if there’s any blips is on the ball
So thank you to Donny, Danny and Ian and all the innovate team

6 February 2023
Unprompted review
Rated 5 out of 5 stars

ALARM SYSTEM

Had the alarm system installed by Ian who was very professional and thorough He also explained all functions of the alarm system to me and helped with set of the app I am not tech savvy. I also was able to call when I had an issue with the app after he left and he talked me through on what to do I would strongly recommend this CCTV and fire system to be installed your home
as I feel very safe and secure .I am now a very happy customer. Thank you for all your hard work

31 October 2022
Unprompted review
Rated 5 out of 5 stars

The engineer was excellent

The engineer was excellent. He was very friendly and so helpful. He carried out full maintenance checks. My camera had gone offline and he quickly found a solution and got everything up and running quickly. Great service.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Innovate lead the way

Innovate Alarms continue to lead the way for security solutions in the Glasgow area. As a very satisfied customer over the past few years, they are so easy to deal with. As well as the reasonable prices for solutions / installations, the annual servicing / peace of mind options are excellent as well. A thoroughly professional and friendly company to deal with. You need not look anywhere else when thinking about securing your home or premises.

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Engineer arrived on time

Engineer arrived on time, carried out the inspection thoroughly and professionally. He answered any queries I had. I have used Innovate since 2012 and am very pleased with their services.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

A vey easy installation

A vey easy installation, quick and very efficient. The installer was a very nice young man and a credit to the company. I would highly recommend this company.

25 February 2022
Unprompted review
Rated 5 out of 5 stars

We just had our fire / heat & CO2…

We just had our fire / heat & CO2 alarms fitted in our house by the engineer “Lewis”. He was professional & knowledgeable on all
aspects of the job.
I’d highly recommend “Innovate Alarms” to carry out the work.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend this company high…

Couldn't recommend this company high enough. Lewis was a pleasure to deal with, very polite and professional, great at his job.

If you are looking for your smoke and heat detectors installed then look no further. Great service from start to finish.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Innovate have just completed the annual maintenance of our security alarm system for the first time. The process was efficient and the work completed on time. I dealt with Donnie, Nicola and Ian during this process and found each of them to be both professional and friendly in their approach. Would definitely recommend and use again.

1 February 2022
Unprompted review

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