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United Kingdom
2.0
11 reviews
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7/28/25 ordered 2 sets of the Casual 2-Piece Loose-Fit Short Sleeve Top & Wide-Leg Pants Set with Pockets for $32,99 each. Finally received 30 days later from China.
Poorly made! The tops are hard to get on and fit tight around the neck.
Tried to return. Was told I’d have to pay for shipping @$40.00 and only got a $13.00 refund for items that no one could wear.
Will never order from this company ever!!
I ordered an item, that girl lost by royal mail, after I chased up with staff at Innoveko customer service, they responded promptly. They arranged for another item to be shipped, communicated in a friendly manner. I am very pleased with my purchase and with service. Will purchase again . ))
I received a beautiful vase. The quality is amazing and it arrived quickly and very well packaged. I look forward to purchasing more of Innovekos gorgeous products.
Reply from Innoveko
Thank you very much for your review!
It’s so rare to find a company so professional nowadays! My vase arrived with a small damage due shipping, they replaced my vase straight away without any question or hassle. Incredibly happy with the product, it is exactly what I was looking for. Very unique, not cheap materials as most vases nowadays are made of plastic, this one is from very good ceramic. And for ceramic the price is exceptionally good as well. Thank you for your support and item 😊
Reply from Innoveko
We appreciate your kind words, thank you very much!
I ordered the Bulldog figurine and the Freya figurine, both items were received within 10-14 days. An excellent job! You can tell that pieces are handcrafted, and only very expensive materials were used. You won’t find such a quality in cheap supermarkets, not even talking about the design… So unique and quirky. Both products are fab and exactly as I expected. More than happy with this company and will certainly use them again.
Reply from Innoveko
Thanks a lot for your review Laura, means a lot to us!
High quality, modern, tasteful, and unique. The vase was wrapped very carefully, took 2 weeks to arrive but is 100% worth waiting. I am satisfied with everything. Thank you for this unique piece that compliments my living room. I will order more items in the future.
Reply from Innoveko
Thank you very much for your review Samantha!
I’ve ordered ghost rider cups and I’m in love!! So happy with my purchase. Been looking for some unique cups for such a long time and finally I found this shop... customer service is 10/10, the quality of the products is so on point! And the delivery didn’t take that long tbh. Definitely recommend!
Reply from Innoveko
Thank you Egle for your review. Your feedback means a lot to us!
Everything was perfect! I ordered Victory vase a week ago and I received it today. It’s more beautiful than I could have imagined. Great quality materials, not cheap looking. I’ll be buying more for sure! 😍 great customer service, replies within hours (they replied to me 10pm...which is amazing) Very happy with the experience 🙂
Reply from Innoveko
Dear Yasmin, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
Ordered 2 ornaments on 7th Feb 2021 and have only received one so far, almost 2 months later. When I completed checkout the currency changed from GBP to USD and charged me more than what was quoted at checkout. The first item was dispatched quickly but took about 3 weeks to arrive as it came from China. I chased the second item up twice and was told it would be dispatched and sent via expedited shipping - that was 3 weeks ago and I've still not received it and the tracking details don't work!
The company claim to be London based but don't be fooled, items are coming from China. If they were British based it wouldn't change currency from GBP at checkout. Since ordering I've seen loads of other companies selling pretty much the same items.
Reply from Innoveko
Thanks for sharing your experience. Please accept our sincere apologies for the inconvenience caused.
As per our conversation via email, we will issue a full refund.
As we try our best to provide exceptional service, some factors like shipping are sometimes outside of our control, and issues like this can happen. We are experiencing a big delay in shipping orders due to COVID-19 and recently implemented Brexit regulations which are delaying the incoming orders – especially ones to the UK. We understand your frustration as we were concerned about it, too.
We are a family business based in the UK and we have warehouses located in Europe, the US, and China. We are currently working hard with the EU suppliers to establish the more robust supply chain, which would allow us to avoid these issues going forwards.
I also would like to address your concerns regarding the currency. As our shop is new, automatic currency on the platform was USD and we had to wait for customer support of the platform we are using to confirm we are UK businesses so they could change our store currency to GBP. You were charged more due to conversion rates from USD dollars to GBP pounds. However, this has been fixed now and our store currency is GBP.
We completely understand your frustration and your feedback means a lot to us. Apologies again!
Brilliant customer service from start to finish. Beautiful and amazing product. Delivery was speedy and product was very well packaged. Highly recommended!
Reply from Innoveko
Thank you so much for taking the time to leave us this amazing review!
Very great products! Excellent customer service, prompt reply and always very nice people to talk to!
The pots are not the plastic ones are made of phenomenal ceramic!
Reply from Innoveko
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
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