Misleading sizing guide on website meant that even after sizing up, both pairs of shoes were too short. After I returned the shoes for an exchange through their website, they didn’t action the exchange until after I followed up with them multiple times over the span of a month. Because of their delay, and them putting the relevant items on sale for Black Friday, the items then weren’t in stock.
Even then they still didn’t refund the whole amount I’d paid, instead withholding some of it for the privilege of returning the items, and having them hold onto my money for a month