InsertsDirect Reviews 44

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have order inserts on several occasions and only have positive results every time. Speedy delivery and good quality inserts. Thank you Inserts Direct

Company replied

Rated 5 out of 5 stars

Excellent service from Inserts Direct. We have purchased our brass inserts for use in plastic moulded components for many years. I honestly cannot think of any instances where we have been 'let down... See more

Company replied

Rated 5 out of 5 stars

Still got my order despite error on my delivery address, thanks for sorting.

Company replied

Company details

  1. Fastener supplier
  2. Hardware Accessories Store
  3. Tool shop

Written by the company

At InsertsDirect, we make it simple to find and order high-quality threaded inserts, fasteners, and installation tools — all at competitive prices and with friendly, reliable service. Based in the UK, we’ve been proudly supporting engineers, manufacturers, builders, and DIY enthusiasts since 2003. Our mission is to deliver great value without compromise. Whether you need inserts for plastics, wood, sheet metal, stone, or composites, you can count on us for clear pricing, expert advice, and fast delivery across the UK and worldwide. We believe ordering industrial components shouldn’t be complicated — so we’ve designed our website to make it quick, transparent, and easy to use. With over 35 years of combined experience in fastening solutions, our team is always ready to help you find the right product for your project. Whether you're seeking standard inserts for plastic-injection moulding, hardwood furniture assembly, or sheet-metal panel installation, our broad online catalogue makes sourcing fast and easy. We’re passionate about what we do and committed to making sure every customer is completely satisfied — whether your order is large or small. We don’t just supply inserts; we build long-term relationships based on trust, quality, and exceptional service — delivering the right product, at the right price, at the right time. Visit us at: www.insertsdirect.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Exactly what I needed and very fast…

Exactly what I needed and very fast delivery.

14 April 2025
InsertsDirect logo

Reply from InsertsDirect

Thank you for your review Chris. We're really pleased you were happy with the product and service you received. Hope to see you shop with us again soon!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery items arrived on time. Easy to order in the online shop and clear messaging on the progress of the order and delivery.

16 March 2025
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Reply from InsertsDirect

Hi Kevin.
Thank you for your feedback. We're pleased you were happy with your experience of shopping at InsertsDirect.com and we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Great product

12 March 2025
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Reply from InsertsDirect

We're pleased to hear that you're happy with the product you ordered. We hope to see you shop with us again soon!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, exact product we needed at a better price than most companies. Very pleased.

4 March 2025
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Reply from InsertsDirect

Thank you so much for this great feedback. We're pleased you had a positive experience and hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Very efficient and a speedy delivery…

Very efficient and a speedy delivery which was an international order. Very professional.

13 February 2025
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Reply from InsertsDirect

Thank you for your review and we're pleased you experienced our great service. Hope to have you shop with us again soon.

Rated 5 out of 5 stars

very quick and reliable service

very quick and reliable service

12 December 2024
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Reply from InsertsDirect

Thank you for your kind review. We always strive to offer a great customer experience. Hope to see you shop with us again soon!

Rated 5 out of 5 stars

Great company

Great range, very good prices, easy website to use, and fast delivery. What more could you want from a company!

1 February 2024
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Reply from InsertsDirect

We love this feedback, thank you very much :)

Rated 5 out of 5 stars

Great service

Great service. Used them for many years. Make an order and it arrives very quickly. No hassle. No worries

23 January 2024
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Reply from InsertsDirect

Thank you for your feedback, we do our best to get orders out the same day. Looking forward to hearing from you again in the future :)

Rated 5 out of 5 stars

M2.5 PEM-compatible inserts

Straightforward website with the inserts I was looking for, at a reasonable price. What is there not to like?

11 December 2023
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Reply from InsertsDirect

Great to hear, thank you for your feedback!

Rated 5 out of 5 stars

Good range of products at a reasonable…

Good range of products at a reasonable price for large orders, easy to use website, fast and easy international shipping.

23 October 2023
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Reply from InsertsDirect

Pleased to hear you were happy with your order, and pleased to see you were able to take advantage of our larger volume discount. Thank you for your feedback :)

Rated 5 out of 5 stars

Phil responds quickly and has the best…

Phil responds quickly and has the best Heatfit Plastic inserts anywhere. Yes, I pay the extra International shipping because I cannot find this quality in the USA. I will continue to buy from InsertsDirect!

20 June 2023
Unprompted review
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Reply from InsertsDirect

Thank you for this great feedback! We look forward to hearing from you soon :)

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Will buy from again .

9 April 2023
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Reply from InsertsDirect

Thank you for your feedback, so pleased to hear you've been happy with our service! See you soon :)

Rated 5 out of 5 stars

Excellent service

The inserts arrived on time, and I found what I was looking for straight away on the website.

25 November 2022
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Reply from InsertsDirect

We're really pleased to hear this, thank you :)

Rated 5 out of 5 stars

Excellent service from Inserts Direct

Excellent service from Inserts Direct. We have purchased our brass inserts for use in plastic moulded components for many years. I honestly cannot think of any instances where we have been 'let down' by them. They usually dispatch the same day for next day delivery and if they are unable to dispatch on the day of the order they notify us straight away with an accurate date that they will have the products available. Another reason we buy from Inserts Direct is because their prices are incredibly competitive and of excellent quality.

11 August 2022
InsertsDirect logo

Reply from InsertsDirect

Thank you for your great response! As you say, we always do our best to delivery products as soon as we can :)

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