Insgifts Reviews 120

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the product quality, noting that items received often did not match the advertised descriptions or images. People frequently reported receiving products made from different materials than expected, such as plastic instead of metal or leather, and found the overall quality to be poor and cheap. The price was also a point of contention, with many feeling the cost was too high for the low-quality items they received. Some people were dissatisfied with the delivery service, experiencing significant delays and issues with expedited shipping not meeting promised timelines. Conversely, a few other people also felt that the delivery process was great and that the products were well-packaged. A small portion of people were satisfied with the quality of their jewelry and found some products to be attractive and well-made.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment over... See more

Quality

People report negative experiences with quality, expressing disappointment with products due to poor... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences from... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting issues such as items not arriving... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the company's pricing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered two of the Keychain and I was really looking forward to getting them. I uploaded photos of my cats, at your request, and according to your website photos, their images were supposed to be e... See more

Company replied

Rated 2 out of 5 stars

The online picture looks like a cat with a cute tail. What I received does not look like a cat at all. Very disappointed.

Company replied

Rated 1 out of 5 stars

Awful. Not only did I get disgustingly cheap red plastic clamp binders instead of the brown genuine leather 3 ring binders I ordered, but customer service can’t even understand English well enough t... See more

Company replied

Rated 1 out of 5 stars

Necklace doesn’t look like my horses markings. It’s almost like they got half his face right and just gave up on the other half. Very disappointed considering the price I wasn’t even going to be u... See more

Company replied


Company details

  1. Gift shop
  2. Fashion accessories shop
  3. Jeweller
  4. Jewellery shop

Written by the company

At Insgifts, we specialize in offering a wide range of customizable gifts designed to make every occasion memorable. Whether you’re celebrating a birthday, anniversary, holiday, or simply showing appreciation, we have a diverse collection of gifts that can be personalized to fit your needs. From home decor and accessories to jewelry and keepsakes, each item is crafted with the utmost attention to detail and can be customized with names, messages, photos, and more. Our team of skilled designers works tirelessly to bring your ideas to life, ensuring that every piece is unique and meaningful. You can choose the materials, design elements, and personalization options to create a gift that’s truly one-of-a-kind. Whether it’s a custom engraving on a piece of jewelry or a personalized photo frame, our products are made to capture the sentiment of the moment. Since our inception, our mission has been to provide high-quality, custom-made gifts that inspire joy and connection. At Insgifts, we are passionate about helping you celebrate life's special moments with a personal touch, bringing your thoughtful gift ideas to life in a way that will be cherished for years to come. Explore our collection at Insgifts.com, and discover the perfect personalized gift today.


Contact info

2.0

Poor

TrustScore 2 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Loved the jewelry

It was not what I had originally ordered. The gift was supposed to be from my husband and I. I was a very disappointed at first with my order but with further communication with Insgifts.com they have apologized and offered me a 15% discount on my 2nd order. Which is very nice of them to do that for me. The quality of the jewelry was amazing and good workmanship. Our daughter will love this pendant on her wedding day.

26 August 2025
Unprompted review
Rated 2 out of 5 stars

Not monogrammed - suppose to be.

These are pretty. But they were supposed to be monogrammed! One with ZOE and one with MADDIE. THEY WERE PLAIN.

8 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Plastic instead of metal.

One side is blurry, instead of saying runs it says buns, instead of being metal it’s plastic. I needed the metal one to be able to use magnets.

8 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 2 out of 5 stars

Took longer than initially was told

Took longer than initially was told. When I did get the board it had blue ink stains on it. And the numbers at the top of the line up, (1-5) you couldn’t see.

5 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

I ordered a metal line up board that’s NOT metal

I ordered a metal line up board. It came in plastic. I can’t use magnets. And the word “runs” is misspelled as “buns”. I’d like a refund but no one responds to emails.

7 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

This custom lineup board was supposed…

This custom lineup board was supposed to be magnetic and it is not. I can’t even use it as a whiteboard because it doesn’t wipe off. Also, it said it would come with a carrying bag and it did not. Can I get this replaced with a metal one please? I cannot use this.

7 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Clipboard is not use able

It’s not magnetized and can’t use dry erase on the board

4 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Dry erase markers will not erase from…

Dry erase markers will not erase from the board. Board is not as described. Looks nice, but would not buy again!

5 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

The item delivered was not what was…

The item delivered was not what was advertised. I ordered a metal line up board and it came plastic. Furthermore, the design in the photo advertised is not what i received. I am very dissapointed with this product.

4 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Terrible fake Stanley mugs

Terrible fake Stanley mugs. Don’t buy from this knock off company. Terrible fake product!

5 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

False advertisement

False advertisement. Ordered a metal sign and was shipped a plastic one. When I asked to return it the best I was given was a 20% discount and to keep the item that is useless to me. Horrible customer service and I will never order anything from this company again.

3 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

NOT MAGNETIC …

It said it was going to be a magnetic board. Board looked great. Was just plastic. Response- I did respond to company. They refunded my money. Just really wanted the product the were advertising would have been nice. They gave me no option to get a real magnetic board as advertised

29 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Was advertised as a basketball coaches…

Was advertised as a basketball coaches whiteboard to use during games. It’s made out of a piece of cheap plywood and not even a whiteboard. Totally useless.

3 September 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Awful

Awful. Not only did I get disgustingly cheap red plastic clamp binders instead of the brown genuine leather 3 ring binders I ordered, but customer service can’t even understand English well enough to know that I said no to their offer of a 20% refund. They simply sent back an email saying “thank you, your 20% refund will be processed.
Now going through a transaction reversal with my bank. This company is a joke, they use photos from other sellers. I wouldn’t have paid $1 for what I got, I was charged $113.

28 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

The board sent was just that

The board sent was just that. It was a board with stickers on it. It was NOT dry erase. The back had nothing on it at all.

26 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Useless

Useless, supposed to be dry-erase but it’s made of wood, and even if is could be used, only one side was printed. Extremely slow delivery time only to be totally disappointed and a waste of cash!

22 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Do not buy the dry erase board

Ordered a dry erase board for basketball. The graphics were fine but it came on wood that was unfinished. Also it was one sided, instead of two like the description stated. Can’t use it as a dry erase board, or anything else. I emailed insgifts and was told they would repay me 20%, the board is useless to me. Then they offfered 30%, still to low. Wasted $45.

25 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

I would give 0 stars if possible

I would give 0 stars if that was an option.

Product ordered was a dry erase board. I received a piece of wood with some paint on it. Impossible to use as a dry erase board.

Order arrived 2 months after the order was placed.

Would never order from this company again

26 August 2025
Unprompted review
Insgifts logo

Reply from Insgifts

Dear customer,

We are sorry to hear that.
Could you please send an email to support@insgifts.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

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