INSHUR Reviews 

9,273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the professional staff and support team are incredibly helpful, polite, and efficient when handling policy queries or urgent assistance. People also deeply appreciate the affordable pricing and the remarkably straightforward online process required to set up their coverage without unnecessary delays. Some reviewers were not happy with occasional communication issues, noting difficulties with certain operators and navigating automated chat systems during more complex situations. A few individuals also felt that certain fees were unexpected or that prices could occasionally feel high depending on the specific circumstances.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting friendly phone support, competitive prices, and fast... See more

Price

Reviewers mention positive feedback about price, consistently describing quotes as affordable, reasonable,... See more

User experience

Customers had positive experiences with user experience, highlighting that the process is straightforward and... See more

Customer service

People report positive experiences with customer service, noting that agents answer immediately and solve... See more

Staff

Customers consistently note positive experiences with staff, highlighting the friendly and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently got covered as private hire. Pair price. Efficient customer service. Especially I will remember kye smith for their response and explanation of the quotation. And helping me what is best fo... See more

Company replied

Rated 5 out of 5 stars

Great customer service, and supportive of your questions. After several search for an insurance from different company's, I got many phone calls of them and very expensive quotes. Hendrick was very h... See more

Company replied

Rated 5 out of 5 stars

They are simply great. The customer service advisor was outstanding with her helpful service. The quotation they've provided was the lowest and best quote in the market compared to all other insurance... See more

Company replied

Rated 5 out of 5 stars

That was the easiest insurance ive ever made. Just fill the form up, pay and go , thats it. No deposit, no useless questions, no phone calls. I'd recommend to all my fellow taxi drivers...

Company replied


Company details

  1. #17 of 19 best companies in Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

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4.5

All reviews

(9,273)

1,221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent private hire insurance…

Excellent private hire insurance service. Joe was extremely helpful, professional, and made the whole process simple and stress-free. He explained everything clearly and found a suitable policy at a good price. Really happy with the service and would definitely recommend Joe and the team!

26 August 2026
Rated 5 out of 5 stars

Great insurance partner

Great insurance partner. I was worried I wouldn’t be able to get commercial insurance after rejection elsewhere but Inshur came through. The set up was super easy to. Thanks for enabling me to earn extra money!

28 August 2026
Rated 5 out of 5 stars

Reasonable price and very efficient.

Reasonable price and very efficient.

27 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thanks for leaving us a review — it's genuinely useful to hear.

We're pleased you had a positive experience, and we'll take your comments on board as we keep improving.

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

Best price for every car

Best best u can trusted

22 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Very easy to get quote and in this…

Very easy to get quote and in this currently very tense market where in taxi it’s is very hard to earn Inshur is very reliable and also very affordable for everyone.
Hopefully it will be the same on renewable!!!!

30 August 2026
INSHUR logo

Reply from INSHUR

Hi,

Thanks so much for taking the time to leave us a review.

We're really glad you had a good experience with us. Feedback like yours helps us keep improving.

Thanks for choosing INSHUR.

Rated 5 out of 5 stars

Great speaking with ai very helpful

Great speaking with ai very helpful

26 August 2026
INSHUR logo

Reply from INSHUR

Hello,

Thank you for taking the time to leave us a review.

We’re delighted to hear you had a positive experience with us.

Your feedback is greatly appreciated and will help us to continuously improve our services.

Thank you for choosing INSHUR.

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