INSHUR Reviews 8,746

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and the helpful, professional, and knowledgeable staff. Many people appreciate the smooth and straightforward user experience, finding it easy to get quotes and set up policies without complications. The customer service is frequently praised for being responsive and supportive, with many feeling well-looked after and satisfied with the assistance received. However, some people mentioned dissatisfaction with the pricing, noting unexpected increases in monthly premiums and finding the costs expensive compared to other providers. A few other people also felt that customer service could be unhelpful or rude, and some were unhappy with compulsory management fees.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the ease... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the prices reasonable and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting helpful, responsive, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more

Company replied

Rated 4 out of 5 stars

I am pleased to inform you that I spoke with a gentleman called Simon. Who is so kind, diligent, patient, helpful and professional in assisted me to get a quote of insurance for Amazonflex and make... See more

Company replied

Rated 5 out of 5 stars

I loved haven my policy with INSHUR company it’s being three years that I have my policy with INSHUR company which is most great service and helpful service they provide thank you for given me a poli... See more

Company replied

Rated 5 out of 5 stars

I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more

Company replied


Company details

  1. #20 of 20 best companies in Commercial Insurance Company

About INSHUR

Written by the company

INSHUR GIF

Explore our online commercial motor insurance

For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!

Find out more Get a quote


Manage your Insurance

Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.

Manage insurance


Contact us

Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.

Get in touch

Why INSHUR?

Get on the road faster when you buy with us

Instant cover

Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!

24/7 access

Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.

Tailored to your needs

Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Expensive insurance

Expensive insurance
Really non-use

23 March 2026
INSHUR logo

Reply from INSHUR

Hello Your Mum

Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.

We would like to reach out and invite you to provide us with further details so we can address your feedback.

Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.

Rated 5 out of 5 stars

Great company

Great company, easy to set up and get covered. Good price on my hire and reward policy.

4 May 2026
INSHUR logo

Reply from INSHUR

Hello RAFAEL CRESPO

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Very good price

4 May 2026
INSHUR logo

Reply from INSHUR

Hello Mark J C

Thank you for taking the time to leave us a review.

Thank you for choosing INSHUR.

Rated 5 out of 5 stars

I think what inshur it is an honest…

I think what inshur it is an honest company cause me no headaches.

4 May 2026
INSHUR logo

Reply from INSHUR

Hello IOANNIS SIDERIS

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Reliable

Good experience

4 May 2026
INSHUR logo

Reply from INSHUR

Hello Olusola Kusa

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Easy toset up and great prices for…

Easy tos etc up and great prices for flex

3 May 2026
INSHUR logo

Reply from INSHUR

Hello Carl

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 5 out of 5 stars

Very reasonable price

Very reasonable price

6 May 2026
INSHUR logo

Reply from INSHUR

Hello Fazla 

Thank you for taking the time to leave us a review. We’re delighted to hear you're happy with the price of our cover.

Rated 5 out of 5 stars

Good insurance company if you have any…

Good insurance company if you have any issues you can call them direct message whatever soon as you pay you receive all your documents if you have that app would be better.

6 May 2026
INSHUR logo

Reply from INSHUR

Hello 

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Excellent service

Excellent service

2 May 2026
INSHUR logo

Reply from INSHUR

Hello Nasser 

Thank you for leaving us a review. It’s great to hear you’re happy with the service you received. 

Have a good day!

Rated 4 out of 5 stars

Amazing experience with auto renew and…

Amazing experience with auto renew and customer service

1 May 2026
INSHUR logo

Reply from INSHUR

Hello Hassan Salman

Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services.  We’d like to know what we could do next time to earn an extra star!  Feel free to reach out to us at help@inshur.com (mailto:help@inshur.com)

Rated 5 out of 5 stars

Very good and quick policy it’s so…

Very good and quick policy it’s so helpful I would recommend to everyone to have ur car insurance with these I had very good experience and I would like to take full cover for next policy

1 May 2026
INSHUR logo

Reply from INSHUR

Hello Nasra

Thank you for taking the time to let us know that you'd recommend us! We’re delighted to hear you had a positive experience with INSHUR.

Rated 5 out of 5 stars

Great service

Great service

1 May 2026
INSHUR logo

Reply from INSHUR

Hello Youssouf

Thank you for leaving us a review about our service. It’s great to hear you’re happy with INSHUR!

Have a good day!

Rated 5 out of 5 stars

Best insurance

Best insurance ever

5 May 2026
INSHUR logo

Reply from INSHUR

Hello Abdul Latheef

Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.

Rated 5 out of 5 stars

Happy customer

Easy to deal with been with this company 3 years never had any issues whatsoever and very reasonably priced when it’s come to my insurance quotes compared to some other companies

4 May 2026
INSHUR logo

Reply from INSHUR

Hello Clive

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us all these years. Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 1 out of 5 stars

Compulsory Wallet management fee

Compulsory Wallet management fee is charged. I am not even earning on many days as all slots are taken but simple paying wallet management fee. I can't afford it but I have no option

4 May 2026
INSHUR logo

Reply from INSHUR

Hello DG

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at help@inshur.com (mailto:help@inshur.com) with your policy number and we will address the issues raised in your feedback with you.

Rated 5 out of 5 stars

Very competitive pricing

Very competitive pricing. Easy to do online and certificate there within minutes. Cheapest by far compared to others.

30 April 2026
INSHUR logo

Reply from INSHUR

Hello SARAH

Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.

Rated 1 out of 5 stars

Bad experience and prices are too much…

Bad experience and prices are too much but need it and take advantage of you once you get used to them because they know there is only zego.

4 May 2026
INSHUR logo

Reply from INSHUR

Hello A

Thank you for taking the time to leave a review. 

We take our customer's feedback very seriously to help us continuously improve our products and services.

We’d like to take a closer look at your experience with us, but we’re unable to locate your policy with the details provided. Please reach out to us at help@inshur.com (mailto:help@inshur.com) with your policy number and we will address the issues raised in your feedback with you.

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