Inside Real Estate Reviews 45

I would not recommend K V Core. I was told that they would have customer service available and I’ve been trying over a month to reach out to them. They finally have someone email me back and asked how I can help, I reply by saying you can call me. And the response was I can’t call you you have to go online and schedule an appointment. The appointment is a week in advance. Just terrible customer service. In addition, half of the emails go to spam. Therefore, you’re paying for a service where you can email campaigns. However, most of them are not getting there.

Another company who loves to sell but never SERVICE its product. Use anyone else to generate leads or manage CRM. I spent two hours on the online chat (text) because they provide no phone service. The rep finally realized that the problem with my website (broken links!!) is a problem on the inside real estate side. Rep says level two support will contact me “soon.” Five days later, and multiple messages via email and online chat — no level 2 help or correction. Level two support has never contacted me. USE ANOTHER SERVICE.

Here are some of the many problems with kvCORE by Inside Real Estate…
1.) It does not show all of the available MLS listings in my area on my client facing website. This is extremely disappointing when you want your Buyers to go to your website to search for properties, but they can see more properties on other websites.
2.) Market Reports provide inaccurate information. Their Market Reports provide statistical data that is just WRONG. As Realtors®, we have a legal obligation to provide our clients with accurate information. This is untenable!
3.) Now they also seem to be "throttling" the number of emails that you can send out. I have templated emails for things like recommended home inspection companies, mortgage brokers, lawyers, etc. since not every single person needs all of these referrals, they are each in separate email templates. I've tested this on several contacts and I was not able to send out all 3 emails on the same day to the same client. So now the email tool doesn't work.

Summary: MLS Search Alerts don't show all available homes in my area; Market Reports provide data that is not correct; and the email tool won't send the emails to my clients that I want to send.

Very disappointed! Very very very disappointed. I will probably be switching to something else very soon if these items don't get fixed. This review was created February 21, 2023

Cancelled and still charged. Account deactivated and still being billed for services not provided.

Horrible customer service and the team platform is designed to be not in favor terms with the clients. Do not trust Jason Slater of inside real estate.