They will steal your data and won't suppress it even tho you asked them multiple times to delete all your data and to remove your infos from their company. Then keep harassing you per mail to join bac... See more
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See what reviewers are saying
I purchased a package and forgot to use it, so it expired. When I contacted them, they not only extended the date, they gave me a free year subscription! Great customer service from Blaira! I have use... See more
What an incredible company!!! I've been with them for several years now and had purchased several tests as part of a package. I was spacing them out as part of my health journey and didn't realize tha... See more
Had a problem with expiring tests that had been purchased a while back. Didnt need to use them all recently due to other tests being done. Contacted the Inside Tracker team and they were very unders... See more
Company details
About InsideTracker
Written by the company
What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?
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Contact info
101 Main Street, 15th Floor, 02139, Cambridge, United States
- (800) 513-2359
- contactus@insidetracker.com
- insidetracker.com
4.1
Great
617 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I was very happy with the amount of…
I was very happy with the amount of quality of data I got from InsideTracker. I invest in many health/wellness tests and services, but some are not as useful and many have horrible interfaces.
I was quite impressed with the user experience of the InsideTracker app, it's well put together, flows nicely and is easy to follow.
I got some interesting insights that were helpful in addition to my other test results. I will definitely continue doing these tests every so often.
The price is reasonable and mobile blood draw was very convenient and easy to arrange. I think it's worth it to monitor progress.
5 August 2024
Reply from InsideTracker
Hi Elena, we are so glad you found InsideTracker convenient, high-quality and user friendly. As you mentioned, re-testing over time allows you to identify trends and correlations, and keeps your recommendations up to date!
Thank you for taking the time to leave us this review, keep up the great work!
So far it has been wonderful!
4 August 2024
Reply from InsideTracker
Hi David, we are so glad to hear this! Our team at InsideTracker is here for you in this journey.
great experience
great experience, convenient, timely, and most importantly useful information on how to fix items specific to you. wished i did it earlier.
2 August 2024
Reply from InsideTracker
Hi Andre, we are so happy to hear you are loving InsideTracker - welcome to your personalized health journey! We are here for you every step of the way, keep up the great work!
I had my blood test
I had my blood test. I have wanted to discuss them with a live human being. That has been difficult.
I’ve found the recommendations and analysis of the results to be generic. And actually not accurate.
Thank you
Lawrence Monoson.
26 June 2024
Reply from InsideTracker
Hi Lawrence,
I am sorry to hear you have had difficulty reaching our team, someone will be reaching out today to help answer any further questions you may have and provide resources.
We would appreciate the opportunity to help understand your feedback regarding your recommendations, and aim to improve your experience with InsideTracker moving forward.
Very insightful information delivered…
Very insightful information delivered in an intuitive manner.
17 July 2024
Reply from InsideTracker
Hi Steven, we are so glad you found our platform informative and user-friendly! Thank you for the review!
It is extremely difficult to load blood…
It is extremely difficult to load blood test results to the site. The method is very hard and time consuming.
17 July 2024
Reply from InsideTracker
Hi John, thank you for reaching out! If you have a printed copy of your blood results, you can upload a PDF or JPEG file and our automated system will extract your results for you. Or, you can choose to upload them manually. If you have any questions on this process, our support team is here to help!
Inside Tracker gets a solid "meh" from…
Inside Tracker gets a solid "meh" from me. Doesn't sync with my whoop so my activity data can't be counted properly. Entering my bloodwork did not give me any more insight than my PCP, or any of the hundreds of online wellness calculators. Not really seeing the value here.
16 July 2024
Reply from InsideTracker
Hi Elizabeth, thank you for taking the time to provide this feedback. We are sorry to hear that InsideTracker has not met your expectations so far.
While we do not integrate directly with WHOOP at this time, InsideTracker's connection with Apple Health collects data from compatible third-party devices and apps that you record fitness information on. These often includes apps (like Strava, Nike Run Club, Peloton) and wearable fitness trackers (such as WHOOP).
InsideTracker can reflect third-party workout and health metric data back to you in the InsideTracker app. This means that workouts recorded on a third-party app which have an established connection to Apple Health will populate in your InsideTracker app Home screen and auto check you in for relevant exercise recommendations.
The recommendations you receive through InsideTracker are filtered specifically to you as an individual based on your current health profile (nutrition, supplements, exercise and lifestyle) and results of your blood work. Your optimal zone is calculated based on your unique inputs. We also aim to provide detailed descriptions and tips within each recommendation on how to best implement them into your life.
We value your feedback and would be happy to answer any other questions you may have. We are here to show you all that InsideTracker has to offer!
I didn’t realize that inside tracker…
I didn’t realize that inside tracker includes scientific papers, action plans and daily follow ups. There is so much to learn and they want you to be informed. I feel that.
12 July 2024
Reply from InsideTracker
Hi Anna, we are so glad InsideTracker has exceeded your expectations! Giving customers the knowledge and power to improve their health has always been a main focus of ours. Keep up the great work!
Inside Tracker helps me to see my blood results and much more.
Inside Tracker helps me to see my blood results and many other things that many doctors don’t test for. I can clearly see what I need to work on to improve my health. I love the recommendations and videos to give me tips on what I need to do. This is the real deal guys!
12 July 2024
Reply from InsideTracker
Hi Myrlange, we are so glad you are happy with your experience and personalized recommendations - these are the comments we love to receive!
The customer service from Inside…
The customer service from Inside tracker was amazing! They have been very informative and responsive with all of my inquiries.
I would have rated it higher; however, one of my biomakers were somehow was not done, having to wait about 4 weeks. Then was informed they were about about to retrieve it.
11 July 2024
Reply from InsideTracker
Hi Marcus, we are so glad you have received quick and informative responses from our team - they are the best!
Your remaining biomarker will be added to your account once we receive the result from the lab. Please do not hesitate to reach out to us if you have any further questions!
What great customer service from Ed
What great customer service from Ed! Quick and helpful. Thank you!
11 July 2024
Unprompted review
Reply from InsideTracker
Thank you so much for the kind words, Ed is great! We are so happy your questions were answered quickly.
I am disappointed in Inside Tracker
I am disappointed in Inside Tracker. When I had questions about the delay of my bloodwork results I couldn't reach I real person, just automated responses and bots in the chat. It doesn't seem worth it yet and I plan on canceling my membership.
8 July 2024
Reply from InsideTracker
Hi Lisa,
We sincerely apologize for the delay you experienced in receiving your results. Another member of our team will follow up with you today to answer any remaining questions you may have. We want to ensure you are having the best possible experience with InsideTracker going forward.
Results and app is wonderful
Results and app is wonderful. Gives great recommendations including diet, supplement recommendations, exercise, sleep and more!
27 June 2024
Reply from InsideTracker
Thank you so much for the amazing review, Bob. We love seeing comments like this.
$600 is a lot to pay for analysis of a…
$600 is a lot to pay for analysis of a blood test that (a) you already get from your doctor and (b) your insurance already pays for. In addition, every additional analysis costs extra $$$
Addendum: I got a reply to my review from InsideTracker saying their most expensive test is now $340. I don't see any way to reply to that, so here is my reply:
I indeed paid more than $600. I paid 4 payments of $151.52 (okay, one was only $151.51). For that, I got a blood test that overlapped about 75% with the standard panel I get from my doctor. I got an analysis and some suggestions. Those were really helpful, but not worth $600 when InsideTracker didn't even pay for the tests.
Also, the reply to my post suggests I shouldn't post about price because I was not unhappy with the product, but if I don't feel I am getting VALUE for the price, that is indeed part of the customer experience and should not be kept separate.
22 May 2024
Reply from InsideTracker
Thank you for taking the time to leave a review, Abby. You may be one of the few that can get a panel like this tested through your doctor, as well as the ability to talk about diet, lifestyle, and supplements. That is not very typical currently. Looking at your comment, it doesn't appear that the star rating matches your feedback as it doesn't appear you had any issues with InsideTracker, but rather price was the issue. In our Membership model, the most expensive test now is $340, not $600. We'd love if you'd take a look around and see if our recent changes make more sense for you now.. We're always listening!
Reply from InsideTracker
Hi Brandy - that is exactly the feedback we love to hear. So glad you feel this way, thank you for the kind words!
This company is top of the line
This company is top of the line. Mine is a long story, but they've stepped up to what they promise every time. I thank them.
25 June 2024
Unprompted review
Reply from InsideTracker
Hi Bob - we are beyond happy to hear this! Our team is here for you every step of the way throughout your InsideTracker journey. Keep up the great work!
The system is OK
The system is OK, but the recommendations seem very light and like basic common sense.
25 June 2024
Reply from InsideTracker
Hi Stephen, thank you for taking the time to provide this feedback. We are disappointed that your experience with InsideTracker did not meet your expectations so far.
We understand the importance of receiving comprehensive and personalized insights from your results and Action Plan. The recommendations you receive through InsideTracker are filtered specifically to you as an individual based on your current health profile (nutrition, supplements, exercise and lifestyle) and results of your blood work. The impact scores tell you which ones would be the most beneficial for you to focus on, and we provide detailed descriptions and tips within each recommendation on how to best implement them into your routine.
We value your feedback and would be happy to answer any other questions you may have, we are here to show you all that InsideTracker has to offer!
Easy to use & test, good info
Super useful info, you can use your HSA and get a ton more tests than I ever could through my doctor, who was even impressed by all the data.
24 June 2024
Reply from InsideTracker
Hi Mads, we are so happy you were able to use InsideTracker to learn more about your health and speak with your doctor. Keep up the great work!
InsideTracker is a wonderful company to work with... every single time
InsideTracker is a wonderful company to work with! Their customer service and product are both top notch and I always feel completely heard and helped!
19 June 2024
Reply from InsideTracker
Hi Hilary, thank you so much for the kind words! Our team is here for you on your InsideTracker journey every step of the way.
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