Insights Driven Research Reviews 1,183

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, respect, and positive attitudes. Many highlight the excellent user experience, noting that surveys are well-designed, easy to complete, and that the overall process is smooth and efficient. The service provided is frequently described as outstanding, with many appreciating the clear communication and the engaging nature of the surveys. However, some people mentioned issues with payment, citing delays, a lack of response to inquiries, or payment discrepancies for completed work. A few other people also felt that the response time for feedback or resolutions was occasionally slow, and that some pre-screening processes were lengthy and uncompensated.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While many customers praise the promptness and reliability... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of navigating... See more

Service

Users describe positive interactions with service. Many reviewers praise the professionalism, efficiency, and... See more

Response time

People report ambiguous experiences with response times. While many customers praise the team as very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have participated in over 15 projects. As part of their remote team, I receive invitations to participate in surveys, as well as a link to a screening form, which I fill out and submit. If I qualify... See more

Rated 5 out of 5 stars

Reviewers consistently share how great their experience has been with this company, and I completely agree. I’ve been working with them for the last two or three years, and I truly appreciate their pr... See more

Rated 5 out of 5 stars

I've been doing surveys for over a year and have been paid properly every time. Some people don't like to wait, but I understand that payment will be made when the survey is finished and presented to... See more

Rated 5 out of 5 stars

IDR provides lots of opportunities through surveys and other methods. Usually the offers are appropriate to my background and expertise. They also pay in a reasonable amount of time. Would be great if... See more


Company details

  1. Market researcher
  2. Human Resource Consulting
  3. Recruitment

Written by the company

Founded in 2020, IDR is a global expert network delivering fast, reliable, and cost-effective insights through a vetted pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide. For more information visit www.idr.co.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IDR: A Trustworthy Company & A+ Staff!

IDR is a great company that I enjoy working with for several reasons. The projects that they bring to the table or unique and bring and add value. The team at IDR is extremely professional respectful and very kind. To me they are like an extended family. The clients have been great to work with and are always polite and cordial extremely engaging. There isn't anything negative for me to say about them or the process. I've been working with them for a while now and I've worked with different people in different departments and they've all been great to deal with. Have there been some hiccups or issues of course but they've been great solving all of them and working as a team to make things run smoothly.
I highly recommend contracting them if you need a company like them to figure out a certain product or certain demographic tendencies thoughts and I highly recommend them if you have a strong expertise in a few disciplines and you can add value.

18 November 2025
Rated 1 out of 5 stars

Pakistanis scamming people

Provided 2 surveys but not got paid for either.
All research companies pay as soon as you complete survey.
But IDR employees say "Wait for 30 days as per company policy." and then when you follow up, they do not respond.
This is a scamming team based out of Pakistan, while they advertise to be in NYC and London.

5 October 2025
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hi Abhishek,

IDR 100% compensates all validated individuals for their participation. IDR does take 3 to 4 weeks to pay for survey projects as this time is used to validate the responses submitted to maintain quality standards, and these details are shared upfront before engagement in form of survey disclaimer.

IDR operates from the US, UK, PH, PR, UAE, PAK and so on... Happy to host you in any of the locations for your assurance. We kindly request you to Share your details via Trustpilot so we can assist accordingly.

Rated 1 out of 5 stars

I acted on faith and preformed a study…

I acted on faith and preformed a study on Oct.31 2025 - was told that I would be compensated with 7-10 days. On the 11th day - they said they couldn't pay until the following Monday. I got an email saying that the payment is now being delayed until the 17 th due to a tecnical error.

My next move is to file a complaint to the Deceptive Trade Practices Act

21 October 2025
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hi Robert,

As per the T&Cs you agreed to with IDR, payments are issued within two weeks. Your payment for the call on 31st October was processed on 17th November, in line with those terms.

Since the payment was sent yesterday before this review was posted, could you please let us know if there is anything still unresolved? We are here to help and want to make sure everything is clear and satisfactory for you.

Rated 1 out of 5 stars

They have no idea what they are doing

They have no idea what they are doing, and they don't respond to e-mails when informing them that they are off... instead they chase you to do the "survey" that isn't relevant.

10 November 2025
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hi Dennis,

Not sure what you are referring to - we have requested additional details via Trustpilot so we can check details at our end.

Rated 1 out of 5 stars

Do not bother

Bad - bot been paid yet and payments team are less supportive that the set up to get you in. My recommendation if you are not based in the USA do not bother with the survey as they won’t pay you or support you to get paid .
Update in response. Now miraculously after writing this review your team were able to use the bank details provided and did pay me, but iy was hassle and took a lot of chasing and reminding them they were in breach of the NDA I signed . Not the best

30 September 2025
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hi Kat,

Hope you are doing well!

It seems that your payments were rejected due to incorrect details. We have re-submitted your payment after your details have been updated and will keep you posted on additional details.

Rated 4 out of 5 stars

Very good experience

I’ve conducted many interviews for IDR and it’s generally been a very good experience. Occasionally there have times where I’ve not heard back as to why I didn’t get through the screening. But overall it’s been good.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional, great experience.

IDR is a legitimate company that administers consumer surveys for their clients. I've completed numerous surveys and interviews with them. Each time planning, coordination, and payment has happened smoothly and as explained.

13 October 2025
Unprompted review
Rated 2 out of 5 stars

I have to manage critical and emergency…

I have to manage critical and emergency situations with a lack of resources.

6 October 2025
Insights Driven Research logo

Reply from Insights Driven Research

Hi Bruno,

We are unable to understand your concerns here - IDR is a market research/Expert Network. The above mentioned review seems misaligned with our services, perhaps it was meant for some other business?

Rated 2 out of 5 stars

I was contacted by IDR based on my…

I was contacted by IDR based on my professional experience to undertake an in-person focus group for their client.
The onboarding process was smooth, NDAs and contractual terms hassle free.
The issue is concentrated around there scheduled repayment of compensation. It’s been nearly 1 month and I’ve received no value for the time and advice. Moreover the session I participated in ran over schedule and I availed myself on the day of tube strikes which made the whole attendance cumbersome.
Overall, very easy onboarding, disappointingly poor thereafter

11 September 2025
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hi Dan,

Hope you are doing well!

Can you please provide information so we can check the records at our end and resolve your issue?

Rated 5 out of 5 stars

Great company

IDR is a serious company that has shown respect towards my career and trajectory as they reach me to participate in very interesting projects and researches.

They offer fair rates, pay on time and work with high-profiled companies that allow me to assess myself within the market.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve joined this survey several times and everything went well. It’s easy to understand and clear. Unfortunately, I didn’t qualify for the last survey due to some reasons, but the IDR team gave a very

I’ve joined this survey several times and everything went well. It’s easy to understand and clear. Unfortunately, I didn’t qualify for the last survey due to some reasons, but the IDR team gave a very clear and helpful explanation.

22 May 2025
Unprompted review

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