InspiAIR Inc.Reviews 

574
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making interactions pleasant and comfortable. Many people highlight the exceptional customer service, noting that employees are patient, caring, and take the time to explain everything in detail, ensuring a clear understanding of products and processes. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of their experience, from setting up machines to receiving ongoing support. Reviewers are particularly impressed with the comprehensive product knowledge and the helpfulness in addressing concerns and providing suitable options, even assisting with government funding processes.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, knowledgeable, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, friendly, and prompt.... See more

Product

Customers consistently note positive experiences with product, highlighting the ease of understanding and the... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and knowledge of the... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing their visits as great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krista was amazing !! She explained everything so well, made me feel very comfortable and confident about using the APAP machine. From the minute I walked in the door and was met by a lovely recept... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical supply store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

574 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(574)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best in the business-InspiAIR

I was with my original provider for a very long time. Customer service did not happen and I was left hanging without a CPAP machine a couple of times.
I started to research other companies and heard many great things about InspiAIR. I met Laura at an event hosted in Napanee. I was very happy with the information and guidance I received from her. From then on I was blown away by the professionalism, the fantastic customer service and the friendly staff that assisted me in getting a new machine. I highly recommend InspiAIR. I truly felt like I was treated as if I was their number one customer. I get the feeling that all customers walk out feeling the same way. That’s the way it should always be.
Kathy Bedard(ex- KO2customer)

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything

Everything! Very pleasant, professional, informative, knowledgable and helpful. Thank you so much for making this experience so easy!

5 September 2023
Unprompted review
Rated 4 out of 5 stars

Community Health Care

I knew you are a great company from the first time I was in desperate need of oxygen, (and my family contacted my Doctor March of 2021,who called your company) and right away your Staff came to our home, with all the necessary equipment I needed to get me breathing properly again. I was so impressed by the promptness, friendly and knowleagable Staff and will recommend InspiAir Inc.anytime. Thank you for providing this much needed Service in the Community.

22 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind review. We strive to provide excellent care for our clients, and we're glad to know you are so pleased.
Warm regards,
Fiona
Regional Manager

Rated 5 out of 5 stars

Sabrina is awesome

Sabrina is awesome, emailed me instantly a month ago about a backup cpap, got back to her today asking for it, and had it ready within minutes!

26 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your 5 star review Lawrence. I will be sure to let Sabrina know how happy you are with her service.
Kind regards,
Fiona
Regional Manager

Rated 5 out of 5 stars

Lee matched a store which sold the…

Lee matched a store which sold the product for a lesser price. The item was well packaged and ready to use (after washing). I will be a customer from now on.

21 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind review, we appreciate your support and look forward to seeing you in the future.

Rated 5 out of 5 stars

Excellent service from Jade and staff…

Excellent service from Jade and staff ... always friendly and helpful. Needed supplies were on hand at the InspiAIR outlet and pricing competitive. I have no desire or need to deal in "other sources" !!

21 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind review, means a lot. We appreciate your trust and support and look forward to seeing you again.

Rated 5 out of 5 stars

I recommend InspiAIR as highly as I am able to.

I have been in new of a new CPAP machine for 3 years and have been using my 22 year old original in the interim. My new Doctor gave me a short list yesterday, lucky for me InspiAIR was on that list. I have been frustrated for years unable to afford a machine even with my OHIP help. So many suppliers where trying to charge me huge service fees I could not pay.
The wonderful Deanne got me in same day and an hour later I walked out with all new equipment and with the new knowledge that I was not aware of that related to updated and more technical devices.
Deanne was kind, patient and sincerely concerned about my desperate new to have a new, safe and reliable machine. In 23 years of using CPAP I have never had such wonderful treatment and unheard of fair pricing. Sorry I wrote so much - just go there - and I have no personal interest in this business other than they may have saved my life. Also I when top the Mississauga 966 Dundas St E. site which as of this writing is not listed in location reference.

20 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind review Doug. Deanna and our team in Mississauga strive to provide excellent care to our clients like you!
Kind regards,
Fiona
Regional Manager

Rated 5 out of 5 stars

Deanna was really helpful in getting me…

Deanna was really helpful in getting me set up with sleep apnea treatment. She made me completely comfortable with the operation of the equipment and the mask. At this point, I'm still in the "getting used to therapy" stage, but I'm hopeful that with a little practice, the treatment will be successful. Many thanks, Deanna

6 June 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind review Gerry. Deanna and our team in Mississauga are available anytime you have questions also.
Kind regards,
Fiona
Regional Manager

Rated 5 out of 5 stars

Great Experience

Deanna was very knowledgeable and helpful both prior to picking up my new CPAP Machine and when I picked it up. She explained all the features of the machine in depth.

12 April 2023
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you for your kind words about Deanna, we appreciate you taking the time to do this review.
Warm regards,
Fiona
Regional Manager

Rated 5 out of 5 stars

Josee was very helpful in meeting my…

Josee was very helpful in meeting my needs. when i had questions, she was prompt with her answers and provided great advice and support until I was comfortable with my machine. They do what it takes for you to be successful in adjusting to this new lifestyle.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

InspiAIR has been fantastic to deal with! Josee has been especially helpful with my transition to CPAP therapy. The initial appointment provides a lot of information that Josee truly takes the time to explain and she has always been available to answer my questions right away whether through email or over the phone. Highly recommend!

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Great local service

Jose was knowledgeable, courteous, efficient and professional. Clear explanation and no pressure to buy.
InspiAire was quick to give me appointment

16 February 2023
Unprompted review
Rated 5 out of 5 stars

as a former Sales and Marketing Manager I can recomend InspiAir Inc.…

As a former Sales and Marketing Manager I know what very good Customer Service is all about. The Staff at InspiAir has excellent Product knowledge and the Ability to " Help the client" which is all important to the Person looking for the right Equipment and Advice. I am impressed with their Understanding of the client needs and their professional and friendly Aproach to the Customers .

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Overall a great experience from A-Z.

Overall a great experience from A-Z.
From the website to booking the appointment, and, finally, to my actual appointment with Robert.
The staff were great and helpful- Indeed Robert responded to all my questions and explained things in a very straight forward manner.
I would highly recommend inspiAir to whoever that needs their services!

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Very helpful both on the phone and in person. Kim was excellent, very knowledgable and supportive. I am having my warranty transferred here, because I had a horrible experience when I first bought my machine. Kudos for your excellent customer service!

5 January 2023
Unprompted review
Rated 5 out of 5 stars

More than a Million Stars

I give Inspiair 1 million stars for the Professional attitude that I have received, the awesome support , making my brand new world of sleeping as comfortable as possible.
We had a small snag with my Dr's prescription for the machine, and Inspiair resolved this Quickly.
Josee a RN for Inspiair should receive more than a million stars for her role in introducing, training and support during my first 2 months of the Cpac world. I recommend Inspiair to everyone that has sleep Apnea and needs a Professional, caring attitude to guide you to sweet dreams and a Healthy nights sleep.
signed: Happy Customer

22 November 2022
Unprompted review
InspiAIR Inc. logo

Reply from InspiAIR Inc.

Thank you very much for your kind words of support. We stride every day to provide the best care to everyone who puts their trust in us. We look forward to working with you throughout your sleep therapy journey. Thank you!

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