Inspirations Paint Reviews 

4,715
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding service and friendly atmosphere. Consumers frequently mention that the staff possess exceptional product knowledge, offering patient guidance and helpful advice for various home improvement projects. People appreciate the willingness of employees to go out of their way, even carrying heavy paint tins directly to vehicles. However, some customers also noted receiving disappointing service, mentioning unhelpful interactions, long waiting times, and a lack of staff attentiveness during store visits. A few other people also felt that incorrect product recommendations, poor color matching, and unhelpful responses created stressful and frustrating experiences.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional product knowledge and... See more

Service

Consumers find service to be exceptionally positive, praising staff for being friendly, prompt, and... See more

Product

Reviewers highlight positive aspects of product quality, noting excellent colour matching and a wide range of... See more

Customer service

Users describe positive interactions with customer_service, noting that nothing is too much trouble and staff... See more

Quality

Clients share satisfaction regarding quality, frequently praising the precision of the colour matching for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in with My bathroom sink door frame after a lil dye incident that didn't want to come away. After explaining my incident to the gladstone team, they gave me the closet paint match in a small... See more

Rated 5 out of 5 stars

What a great experiece shopping at this paint shop. A lovely young woman served me the first day and an equally pleasant and chatty young man served me a few days later. A very good product knowledge... See more

Rated 5 out of 5 stars

everyone at the store was extremely helpful and very friendly which made for a very pleasant visit. nothing was too much trouble, and they were able to answer all my questions and concerns. I would no... See more

Rated 5 out of 5 stars

I was served by a friendly lady who was actually a colour consultant. She was extremely helpful and knowledgeable. I accepted her advice and suggestions. I am very happy with what I purchased... See more



Company details

  1. Home improvement shop
  2. Building materials store
  3. Paint shop

Written by the company

2hr Click & Collect from 130 paint stores nationwide. Expert paint and colour advice. Dulux Approved Specialists. Free paint tinting and colour matching.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,715)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super helpful staff

Staff were super helpful and made sure I had the right colour match, undercoat and tools to get the job done quickly and cleanly.

25 May 2026
Rated 1 out of 5 stars

I was painting a motorcycle

I was painting a motorcycle. I required paint that was resistant to petrol spills (tank). I was recommended the wrong type of paint! In hind site it appears the STAFF at the Dubbo branch were more concerned with MOVING PRODUCT, rather than advising me that they DONT STOCK the type of paint I needed.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Jessica

Amazing customer service from Jessica ! She was beyond patience, knowledgeable and really helpful. Made this experience pleasant and a relief I got the colour I wanted . Will definitely come back and ask for her next time !

19 May 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING. Inspirations will give you dud advice, sell you the wrong product and them won't replace it unless you have a receipt.

15 May 2026
Unprompted review
Inspirations Paint logo

Reply from Inspirations Paint

Hi Peter,

We're sorry to hear you're unhappy with your experience at our Coffs Harbour store.

We'd like the opportunity to look into what happened and discuss the concerns you've raised. At this stage we haven't been able to identify a matching customer record from the information available.

Could you please email feedback@insp.com.au with your customer account number or order number, if available, along with any additional details about the product and your visit? Once we receive that information, our team can review the matter and work with you directly to resolve your concerns.

Thank you for bringing this to our attention.

Inspirations Paint Customer Support.

Rated 5 out of 5 stars

Prompt friendly service from a man that…

Prompt friendly service from a man that knew his product and ready to assist.
A colour match to a sample board that I had prepared using another brand of paint was required.
We walked out of the shop reflecting on our happy experience...must add, also bought some mineral turps and a cutting brush, and as you know, left our email address.
In the future we may contact you for useful reviews and maybe advice in the future.

Thank you,
John and Helen Daniel

8 May 2026
Rated 5 out of 5 stars

Balcatta: Best Inspirational Around!

Another visit to the Balcatta store today. I'm on a roll guys. Served by the wonderful Vesna and last visit by the one and only Paris. Excellent knowledge of paint products and happy to engage in banter with a little ol' Boomer. Quinton served me the time before that and he too blinded me with his customer service skills ie carried paint out to my car! Thank you all for taking the time to resolve my issues and make painting a little more pleasurable. You are all amazing. You, too, Az! 🤗 (Disclaimer: I do not know the staff here. Review based on excellent customer service.)

12 May 2026
Unprompted review
Rated 4 out of 5 stars

The service was fine

The service was fine - no complaints at all but the follow up emails for this type of review is enough for me not to go back after I was told, I wouldn't receive any emails.
Cheers

23 April 2026

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