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Install Pros Reviews 241

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial contact to installation. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the company's commitment to keeping them informed and resolving issues promptly. However, some customers occasionally experienced delays in installation or issues with internet coverage and consistency. A few also mentioned that the installation team was late or left their home in a mess, and some were dissatisfied with the helpline's availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service. Many reviewers praised the speed and efficiency, with... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the speed, expertise, and genuine care... See more

User experience

People report positive experiences with the user experience. Customers praise the fast, stable internet and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service from Nathan. He explained the product we were purchasing in great depth and could answer any question we asked him. He made us feel confident in the product and... See more

Company replied

Rated 5 out of 5 stars

Absolutely top notch service, I am very happy indeed. Friendly and knowledgeable guys turned up on the dot and did a marvellous job. I've replaced two FTTC connections with one Starlink powered networ... See more

Company replied

Rated 5 out of 5 stars

We’ve had major problems with internet due to building faults with our home (wires buried under our house inaccessible or trapped by the ducts having collapsed). Install Pros quickly set everything up... See more

Company replied

Rated 5 out of 5 stars

From the first phone call to the installation process today I could not find fault with the company in anyway. Jason and Joe who carried out the work need a special mention for being so smart, efficie... See more

Company replied


Company details

  1. #2 of 3 best companies in Satellite Communication Services Provider
  2. #3 of 6 best companies in Home Automation Company
  3. #5 of 7 best companies in Home Cinema Installation
  4. #5 of 44 best companies in Internet provider
  5. #13 of 57 best companies in Internet Service Provider
  6. #8 of 17 best companies in Security System Installer

About Install Pros

Written by the company

Install Pros - Satellite Broadband, Smart Home & Connectivity Experts

Install Pros is a UK-wide installation and integration specialist transforming how homes and businesses stay connected. From rural broadband and smart home automation to secure networking and entertainment systems, we provide a complete service built around quality, reliability and lasting performance.

Our team delivers professional Starlink installations, advanced network setups, bespoke golf simulators, CCTV systems and smart home control solutions. We work across residential, commercial, marine and mobile environments, giving customers fast connectivity and modern comfort wherever they are located.

Every project begins with a detailed consultation and professional site survey. Our engineers take pride in discreet cable routing, tidy installations and robust setup that looks as good as it performs. Whether upgrading existing systems or starting from scratch, we make the process simple and stress-free.

We’re passionate about technology that improves everyday living — from mesh Wi-Fi coverage and voice-activated lighting to intelligent climate control and advanced security monitoring. Our approach is always personal, combining technical expertise with friendly, trustworthy service.

Why choose us
• Professional surveys, discreet mounts & weatherproof cabling
• Mesh Wi-Fi, hard-wired ethernet & network optimisation
• Smart lighting, climate control, voice/app integrations & scenes
• CCTV, doorbell cams, sensors & remote monitoring setup
• Design, build & calibration of golf simulators (screens, enclosures, turf, launch monitors)
• UK coverage with friendly engineers and free aftercare

Our reviews
Rated Excellent (4.8/5) on Trustpilot — read what customers say:
uk.trustpilot.com/review/installpros.co.uk

Our reputation has been built on consistent five-star feedback, transparent pricing and reliable communication. Customers often comment on our professionalism, tidy workmanship and the noticeable performance boost their systems deliver after installation.

Watch our short video
https://youtu.be/nBsvd0cRUEQ?si=rvUSkEw6mRdx5rXG

Get in touch
Tel: 020 3397 7003
Email: admin@installpros.co.uk
Web: installpros.co.uk

Quick actions
Get a Starlink Install Quote
Chat on WhatsApp
Visit our Website

We are independent installers of Starlink™ and have no affiliation with Starlink™.

Install Pros® is a registered trade mark of InstallPros Group Ltd (UK). Company No. 14896859 · VAT GB456635174 · Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX.

From Installation to Aftercare - We Do It All, Properly.

Written by the company

When Quality Matters - Choose Install Pros
At Install Pros, we deliver more than just installations - we deliver complete solutions. From Starlink broadband setup to plumbing, heating, and renewable energy systems, every job is carried out to the highest standard and backed by our free aftercare guarantee. Our team of certified professionals ensures every system is installed safely, efficiently, and ready to perform. And unlike many, our service doesn’t end when the job’s done - we stay on hand to keep everything running smoothly. Whatever your project, choose the team that does it right, supports you after, and always answers the phone. That’s the Install Pros way.

In a world when speaking to a human is considered a premium - we're here.

24/7 Human Support

24/7 Human Support
At Install Pros, real people still answer the phone. We don’t hide behind automated messages or ticket systems - we believe good service starts and ends with human connection. Every customer we serve is backed by our free aftercare guarantee. That means if you ever need support, advice, or a follow-up visit, we’ll be there - quickly, professionally, and without hidden costs. Whether it’s a Starlink installation, a system check, or help with your setup, our friendly UK team is always ready to help. Because when we say we’re here for you, we truly mean it.

Contact info

"Service that goes beyond installation"

When Quality Matters, Choose Install Pros. Chat to us on WhatsApp 24/7

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They are a really professional outfit

They are a really professional outfit. From the first point of contact to installation they have been so helpful and polite. Their communication and support when the engineer discovered we needed a new install was first rate. Their installer was patient and understanding to ensure that the aesthetics of the dish and wiring were optimised. Could not speak more highly of them. Now up and running and the download speed is simply eye watering.

9 October 2025
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Reply from Install Pros

Thank you so much, Philip, for your outstanding review! We’re delighted to hear that our team’s professionalism and attention to detail made your Starlink installation such a smooth experience. It’s great to know our installer took the time to ensure everything looked just right and performed flawlessly. We truly appreciate your kind words about our communication and support—your satisfaction means a lot to us. If you ever need any further assistance, we’re always here to help.

Rated 5 out of 5 stars

Starlink Residential installation on a…

Starlink Residential installation on a rural older property made effortless throughout the whole process. Great Customer Service from Tola who was happy to answer every question and give excellent advice. Instant quotation and installation arranged for 3 days later.

9 September 2025
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Reply from Install Pros

Hi Valda, thank you so much for your wonderful review! We’re thrilled to hear that your Starlink installation on your rural property went so smoothly and that Tola provided the excellent service and advice you deserved. Our team takes pride in making every installation effortless and timely, so it’s great to know you had such a positive experience. We truly appreciate your trust in us and are always here if you need any further support or advice in the future.

Rated 5 out of 5 stars

Had Starlink fitted today,the whole…

Had Starlink fitted today,the whole process from my first contact right through to fitting today has been superb. Highly recommend.

8 October 2025
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Reply from Install Pros

Hi Lorraine, thank you so much for your wonderful feedback! We’re thrilled to hear that your Starlink installation went smoothly from start to finish. Our team takes pride in providing a seamless and reliable service, so it’s great to know we delivered that for you. We truly appreciate your recommendation and are always here if you need any support in the future.

Rated 5 out of 5 stars

Great service

Great service from Alison and the installers made it super easy - despite Storm Amy trying her best to blow the timings for installation. Great company to deal with - wouldn’t hesitate to recommend them.

6 October 2025
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Reply from Install Pros

Hi Haley, thank you so much for your lovely review! We’re delighted to hear that Alison and our installation team made your Starlink Installation smooth and stress-free, even with Storm Amy doing her best to interfere. We truly appreciate your recommendation and are so glad you found us great to deal with. Should you ever need any support or have questions in the future, our team is always here to help.

Rated 5 out of 5 stars

They solved the problem I was having with Star Link

I was having many problems with my Starlink installation. They came and corrected it. They were professional and patient; I'm not good with technology. Ever since they finished, I've not had any problems, and the wifi is running perfectly. I highly recommend them.

Rosa Polo

19 August 2025
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Reply from Install Pros

Hi Rosa,

Thank you so much for sharing your experience - we’re thrilled to hear everything is now running perfectly. It’s unfortunate that your original Starlink installation was done incorrectly, and we completely understand how frustrating that must have been. There are far too many cowboys out there. Our team was glad to step in, reposition your Starlink safely for the best performance, install a whole-home WiFi network, and integrate a reliable VoIP phone system to keep you seamlessly connected. We’re also delighted that our installers took the time to explain everything patiently - we know technology can feel overwhelming, and we’re always here to make it easier.

Your recommendation truly means a lot to us, Rosa. Should you ever need any assistance or have questions in the future, please don’t hesitate to reach out - we’re always happy to help.

Rated 5 out of 5 stars

Great job. Did exactly what they promised and more.

They were completely reliable.

17 April 2025
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Reply from Install Pros

Thank you, Adrian! We’re delighted to hear that our team delivered on our promises and went above and beyond your expectations. Reliability is something we take great pride in, especially when it comes to Starlink Installation. Your kind words mean a lot to us, and we’re always here if you ever need further support or assistance.

Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent WiFi ever since. For us up on the moors it’s been a godsend,

1 July 2025
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Reply from Install Pros

Hi Alan, thank you for your wonderful feedback! We’re thrilled to hear that your Starlink installation has delivered excellent WiFi and made such a difference for you up on the moors. It’s great to know our service is helping you stay connected in remote areas. If you ever need any support or adjustments, we’re always here to help.

Rated 5 out of 5 stars

Very easy via WhatsApp to organise

Very easy via WhatsApp to organise, excellent operative in Lex who installed.

14 August 2025
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Reply from Install Pros

Hi Zeb, thank you for sharing your experience! We’re so pleased to hear that organising your Starlink installation through WhatsApp was smooth and that Lex provided excellent service on-site. Our team works hard to make the whole process as easy and reliable as possible. Should you ever need any further assistance or aftercare, we’re just a message away.

Rated 5 out of 5 stars

Quick responses and you talk to a real…

Quick responses and you talk to a real person.
Straight forward installation and so far great internet signal.

11 September 2025
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Reply from Install Pros

Thank you, Helen! We're thrilled to know you appreciated our quick responses and personal service - it’s something we take pride in. It’s great to hear your Starlink installation went smoothly and that your internet signal is performing well. We’re always here if you need any follow-up support or advice in the future.

Rated 5 out of 5 stars

Excellent

Excellent - thanks

7 September 2025
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Reply from Install Pros

Hi Phillip, thank you so much for your excellent feedback! We’re delighted to know you had a great experience with your Starlink installation. Our team takes pride in delivering reliable service and ensuring every setup runs perfectly. If you ever need any follow-up support or adjustments, we’re always here to help.

Rated 5 out of 5 stars

Terrific service

The WhatsApp response is terrific, great help. Our fitter Lex was just on it, able to assist in all the areas where we were unsure. Avoided unsightly wires (kept to minimum) and got great speed on Starlink wifi. Very satisfied, he surveyed for cctv too and follow up was great too.

3 October 2025
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Reply from Install Pros

Hi Steven, thank you so much for your wonderful feedback! We’re delighted to hear that our WhatsApp support and Lex’s Starlink installation service met your expectations. It’s great to know he was able to keep wiring minimal and ensure you achieved excellent Wi-Fi speeds. We also appreciate you mentioning the CCTV survey and follow-up — reliability and thorough aftercare are key parts of our service. If you ever need further assistance, we’re always just a message away!

Rated 5 out of 5 stars

Steve from Install Pros was outstanding…

Steve from Install Pros was outstanding and very knowledgeable, he made everything simple and supplied the right kit for what we needed - Wifi is the best we have ever seen and he had a few good tips on which subscriptions were the best for our money - he has been on hand constantly for any questions and how toos we needed - definitely recomend

3 September 2025
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Reply from Install Pros

Hi Joe, thank you so much for your wonderful feedback! We’re thrilled to hear that Steve made your Starlink installation smooth and straightforward, and that your WiFi performance has exceeded expectations. It’s great to know his advice and aftercare have been helpful too. We truly appreciate your recommendation and are always here if you need any further support or guidance in the future.

Rated 5 out of 5 stars

All parts supplied by them and Great…

All parts supplied by them and Great guys fitted in no time and cleaned up after they had finished. System demonstrated to me, helped me create my account and only left when it was all working.

26 August 2025
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Reply from Install Pros

Thank you, Sue, for your kind words! We’re so pleased to hear that your Starlink installation went smoothly and that our team took the time to set everything up, walk you through the system, and leave everything spotless. Our goal is always to make the process stress-free and ensure you’re confident with your new service. If you ever need further support, we’re always just a call away.

Rated 5 out of 5 stars

Great service

Great service, excellent communication

8 September 2025
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Reply from Install Pros

Thank you, Lisa! We’re so glad to hear you were pleased with our Starlink installation and the communication throughout the process. Clear updates and reliable service are a big part of what we strive for. If you ever need further support, we’re only a call away.

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Lex arrived to do the survey at the agreed time, dealing with the sales team was easy and communication was excellent. I have no worries about recommending this company to anyone thinking of installation.

2 October 2025
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Reply from Install Pros

Thank you so much, Brian! We’re delighted to hear that Lex and our sales team made your Starlink Installation experience smooth and stress-free. Clear communication and punctual service are at the heart of what we do, and it’s great to know this came across. We truly appreciate your recommendation and are always here if you need any support in the future.

Rated 5 out of 5 stars

Lee was excellent

Lee was very helpful and the fitting was excellent

25 September 2025
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Reply from Install Pros

Hi Ian, thank you for your review. We’re delighted to hear that Lee’s support and the quality of the Starlink installation met your expectations. It’s great to know you’re happy with the service and result.

Rated 5 out of 5 stars

Absolutely professional nothing was any…

Absolutely professional nothing was any trouble.
Organised very well communication was key and they delivered a very good outstanding job..
Definitely recommend

27 August 2025
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Reply from Install Pros

Hi Mr Fouracre, thank you for such a glowing review. We’re thrilled to hear the Starlink installation was handled with professionalism, clear communication, and great organisation, making the whole process smooth. Your recommendation means a great deal to us and reinforces our commitment to quality and reliability.

Rated 4 out of 5 stars

great installer

great installer. very helpful and took the time to install properly

1 October 2025
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Reply from Install Pros

Hi Sarah, thank you for your review and for highlighting the installer’s helpfulness during your Starlink installation. We’re pleased to know it was carried out with such care and attention to detail. If there’s anything more we can do to turn your 4-star experience into 5, we’d be happy to hear from you.

Rated 5 out of 5 stars

Attitude and experience everyone from…

Attitude and experience everyone from office to the installers was friendly professional and very helpful work completed to a high standard

1 October 2025
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Reply from Install Pros

Hi Gerry, thank you for such a thoughtful review. We’re delighted to hear that your Starlink installation was handled to a high standard and that both our office team and installers made the process friendly and professional. Your kind words mean a lot to us and reflect exactly what we strive to deliver.

Rated 5 out of 5 stars

Very professional and polite

Very professional and polite. Great pair of lads

2 October 2025
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Reply from Install Pros

Hi Peter, thank you for your kind words. We’re really pleased to hear you found the team professional and polite - it’s wonderful to know they made such a positive impression. We’ll be sure to pass on your praise to them.

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