After a rough stretch somewhere else a couple of years ago I stopped playing online altogether for a while. Came back in February and picked this one mainly on how plain the conditions section loo... See more
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Big Bass Bonanza froze once on for me hotel Wi-Fi while coffee cooled, then reopened at after the page while checking caught up the same round during my break. Balance looked right afterward, so I kep... See more
I have no patience for options sections so this is high praise. The limits screen is one screen with four fields and a save control. No wizard, no three step confirmation, no email message link to cli... See more
Contacted live chat support around 9pm on Saturday and the estimated wait time kept increasing. Started at 20 minutes then jumped to an hour. Pretty frustrating when you need a quick answer.
Company details
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Compare fast withdrawal casinos in the UK with efficient payout processes, clear terms, and reliable security features.
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Tried to get help on Saturday evening…
Tried to get help on Saturday evening and the live chat queue was at 23 people. Waited 40 minutes and gave up. Seems like they dont staff properly on weekends.
Verification process took 3 days
Verification process took 3 days. After I was approved, they immediately asked for the same identity check documents again. Live chat had no real answer, just said it happens sometimes.
The chat queue on Friday evening showed…
The chat queue on Friday evening showed I was number 12 but it took so long that I just closed the window. Shouldnt be this hard to reach support.
Signed up for cashback on deposits and…
Signed up for cashback on deposits and after I sent the money it calculated to roughly half of what I was expecting. Their reply suggested I misunderstood the offer, which I clearly didnt.
Transferred 100 euros and the cashier…
Transferred 100 euros and the cashier page confirmed it went through. My balance hasn't updated since then. Been waiting 48 hours with no explanation from anyone.
Got told my cashback would be 50 pounds…
Got told my cashback would be 50 pounds but only received 30. Support said it was calculated correctly but couldn't explain the difference. Still waiting for a proper answer.
Asked support why my bonus didnt…
Asked support why my bonus didnt credit. They sent me a canned response saying it was applied correctly without actually looking at my account history.
Got asked to submit identification…
Got asked to submit identification documents on two separate occasions within days of each other. Each time felt like starting from zero, which made the whole process feel poorly managed.
Contacted live chat support around 9pm…
Contacted live chat support around 9pm on Saturday and the estimated wait time kept increasing. Started at 20 minutes then jumped to an hour. Pretty frustrating when you need a quick answer.
Got a bonus that supposedly lasted till…
Got a bonus that supposedly lasted till end of month. Checked my account on the 28th and it had already expired two days earlier. Email said one thing, system said another.
Support sent me a standard template…
Support sent me a standard template response and immediately closed the conversation. They didnt even attempt to understand what I needed help with.
Placed multiple bets over the weekend…
Placed multiple bets over the weekend and won some back. The win showed in my balance but disappeared from transaction records after I logged out and back in.
The bonus offer looked simple enough…
The bonus offer looked simple enough but turns out certain games dont count toward the wagering. This wasnt clear when I accepted the promotion a couple of days ago.
Promotional email told me I had until…
Promotional email told me I had until Sunday to use the bonus credit. Came back Saturday morning and it was gone. They said the deadline was actually Friday.
Deposited funds yesterday and the…
Deposited funds yesterday and the balance never reflected the amount. The site showed conflicting numbers in different sections which made it impossible to know what was actually there.
Received cashback of 7 when it should…
Received cashback of 7 when it should have been 14 based on what the promotion page said. Support ticket kept getting transferred between departments for two weeks straight.
Support said my account issue was…
Support said my account issue was resolved but didnt actually explain what they did. Chat window shut down before I could get clarification.
Won 500 and requested withdrawal
Won 500 and requested withdrawal. Got told it would come in one payment but instead arrived as three separate transfers over a week with no explanation. Support just said it was normal procedure.
My deposit cap took forever to…
My deposit cap took forever to activate. Put a limit on one evening and it wasn't working until the day after next. That's just not good enough.
Phone went to one bar in the lift and…
Phone went to one bar in the lift and the game froze mid spin, i just let it sit. Signal came back on the landing and it picked up where it stopped, balance same as before, no messing about.
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