I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
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Review summary
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a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a... See more
Company replied
Very good customer service and easy to access. Having to wait for cartridges before being able to use the printer is a bit of a hassle.
Company replied
My ink supply ran out without the usual dispatch of replacements. One phone call resolved the issue and replacements were dispatched and arrived as promised.
Company replied
Company details
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26K reviews
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Being charged for free trial & useless customer service...
I think the getting ink / paper delivered when you need it is great however HP ink's customer service is appalling. The 3 times I'd had to 'try' and reach out for support I've been left feeling more frustrated.
I need help please - I cancelled my free paper trial while I was still in the trial month. However it has now started charging me for another month? I subscribed to the instant paper on the 23rd Feb, it says your trial begins when your paper arrives. My paper arrived on the 2nd March. I cancelled the subscription on the 22nd March. While I was still in the 1 month trial period.
I tried reaching out to HP support on WhatsApp message just to be told they can't help. They sent me a link to follow which doesn't work. Comes up with 'Unexpected Error'. When I replied to my WhatsApp message about this it asked for my name as if I wasn't already in a conversation. Can someone please look into this for me. Thanks!!
8 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Sparrow,
We are so sorry to hear of your issues with your account. For assistance, please respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
I did not receive the delivery
I did not receive the delivery, so I decided to cancel my standing order and just buy ink when needed. The website and 'chat' are impenetrably obstructive or unhelpful when you try to cancel the order, but they happily take the money.
8 April 2026
Unprompted review
Reply from HP Instant Ink
Hi David,
Thank you so much for your feedback. Please respond to our request for more information and we will be happy to order any ink you may need. You can also contact Support for assistance at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Absolutely disgusted I cancelled…
Absolutely disgusted I cancelled subscription on 9th December 2025 got all proof and yet they continue to.charge my bank for.money and bank release it I've explained to bank I've tried speaking to hp ink . They are not interested. I wouldn't recommend to anyone they over charge and if don't pay they suspend your printer and as for sending this so called free ink I had two tiny boxes arrive twice and that it the whole year I was with them so please don't join get ink for urself from.asda or go with another company
8 April 2026
Unprompted review
Reply from HP Instant Ink
Hi S,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
If you replace an HP printer cancel Instant Ink until you need it
I've been a HP Instant Ink user for quite a while now, and recently had to replace a printer. I used the HP Smart software to register the new printer and deregister the old one. I was then prompted to switch my existing HP Instant Ink account over to the new printer which I did. Now here's my issue, HP give you three months to use up the ink that came with the new printer, and after that they charge you, even if you're still on the same ink you bought with the printer. I don't think that's good. I feel they should be charging from when I put the instant ink cartridges in. In future if I buy another HP printer, I'll cancel the HP Instant Ink until I need to replace the cartidges.
Have just seen the reply from HP...tried that and had zero help.
8 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Steve,
We appreciate your feedback. We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
DO NOT SUBSCRIBE …
If I could I would give this company a minus score i most definitely would. After paying 6.99 a month for a year and just receiving one set of new cartridges I decided it was not working out economical, so I decided to cancell my subscription to this service. AT NO POINT, and I
spoke to a few representatives when chasing up the quality of my printing and lack of ink supply was I told if I cancelled I would not be able to use the ink provided as they block it's use. Surely this should not be allowed as I have PAID for this product and its MY property? I will be seeking advice as I have two unopened cartridges I am unable to use. If anyone is considering this product remember once subscription is cancelled they block use. While never purchase another product from this company
1 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Linda,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Instant Ink cartridges contain much more ink than XL or cartridges sold by retailers, so they last longer and shipments are less frequent.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
My printer had an issue with connecting to the HP instant ink service
My printer had an issue with connecting to the instant ink service. The printer continued to print in this mode for a few days but eventually quit printing. The HP support is incompetent and they could not "free up" my printer to print again. They suggested I cancel the service and then I could print for 20 days and then would have to replace the ink cartridges. This did not work. Just know that if your printer ever has issues connecting to their service and this can't be remedied then you may have to buy a new printer. Their support will not help you. They are terrible.
7 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Michael,
We are so sorry to hear of your issues with your printer. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
DO NOT JOIN THIS THEY WILL CONTINUE TO…
DO NOT JOIN THIS THEY WILL CONTINUE TO WITHDRAW FROM YOUR DEBIT CARD EVEN AFTER YOU CANCEL YOUR SUBSCRIPTION WITH THEM! I WAS TOLD I COULD CANCEL AT ANYTIME...I DID ON FEB 16,2026 AND ON FEB 26 & MARCH 26 I WAS CHARGE AND WAS TOLD IT WAS DUE TO BILLING CYCLE LOL IF YOU ARE NOT ON A CONTRACT THERE IS NO BILLING CYCLE! I WAS ONLY REFUNDED FOR MARCH NOT FEB! SO REALLY ITS NOT WORTH JOINING! ALSO TO CANCEL I WAITED ON PHONE FOR OVER AN HOUR JUST TO INFORM THEM I CANCEL AGAIN FROM THE PHILIPPINES THEY CANT SPEAK ENGLISH!!!
6 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Darlene,
Thank you for your feedback. Instant Ink is a printing plan, not a cartridge purchasing service. If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Things I didn't know when I subscribed
I bought a new HP printer in 2020 and subscribed for Instant Ink. I have paid approximately $576 over six years for the service. During that time, I have only received two sets (including a set received this week) of cartridges and a single black cartridge. I recently discovered that I could have bought the same ink on Amazon for less than $200. I decided to cancel my subscription. Just to add insult to injury, upon cancelation, I was informed that the "subscription" cartridges received through Instant Ink cease to work when the subscription is canceled. I suppose that I'll just have to pitch the new set of cartridges.
6 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Roger,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Fed up with the printer keep losing…
Fed up with the printer keep losing internet connection, spent most of the day trying to sort the bloody thing out without success, almost ready to put a hammer to it !!
2 April 2026
Reply from HP Instant Ink
Hi Mr Westover,
We appreciate your feedback. For assistance with your printer, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Connecting to wifi with their printers is awful
Connecting to wifi with their printers is impossible and they offer no support. And by 'no support' I mean that they have a phone number that you can call after spending endless hours with their looping online chat and automated assistant. OK now I'd like to spend another 2 hours on the phone with HP helping them work out their faulty connectivity issues? No thanks.
4 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Grant,
We are so sorry to hear of your issues with your printer. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
I started with HP instant ink program…
I started with HP instant ink program in 2018. I use to pay $1.99 for 50 pages. Then the price went up to $2.99, and price kept rising till now and its $5.49. At this price, you are actually spending more money than buying the ink. This program is not worth it. I am canceling.
5 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Dami,
To maximize your savings with HP Instant Ink, please choose the page plan that best matches your monthly page volume. We have plans from 10-1500 pages/month. You can log in at www.hpinstantink.com/signin to manage your account.
We would be happy to review your account and share your personalized savings amount and recommended plan. Please respond to our request for more information so we can assist you.
Thank you,
The HP Instant Ink Team
Stay away from this program!
Program and printer are a complete joke. They lock you into their ink orders (non-HP don't work) and send you more than you need to justify their charges. Then they add paper and Fed Ex 100 pages - like buying paper is tough?!? My printer rarely works - colors are off and I waste more paper due to bad ink than they send me. Stay away from this program.
3 April 2026
Unprompted review
Reply from HP Instant Ink
Hi MN Teddy,
We are so sorry to hear of your issues with your printer and account. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
The plan suits my home use for printing…
The plan suits my home use for printing at a reasonable cost. I usually manage to keep within the 50 prints per month and know that new cartridges will be sent when needed.
2 April 2026
Reply from HP Instant Ink
Hi Phil,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Edward,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I cancelled the subscription
I cancelled the subscription, when you look at my dashboard I have no printer, bills, etc. everything is empty but they still take money from my account. I tried to raise a query but they gave me a number for my query and then promptly cancelled it the next day. I have tried phoning, using the chat assistant etc. nothing deals with this issue.
4 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Wendy,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
AI support is very poor
AI support is very poor. You go through lengthy procedures to get logged in, then it goes quiet, then apologies for not answering, then says I haven't answered them and closes the conversation.
I dispute 22 and 33 pages being printed on my account on 2 different days in March. I should be able to check on a daily basis what my use is or even better sent alerts about my usage.
4 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Graham,
Thank you for reaching out. Our Support team will be happy to assist you with any concerns with your printing. Please note that a printed page is a page upon which any amount of ink is placed by your printer. Printing on both sides of the same sheet of paper counts as two pages.
For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Colin,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Poor customer service.
I signed up for Ink as part of a Six Months trial deal on the purchase of a HP printer. Yet, even though it states quite clearly on my account that my subscription should not start until September, I have been charged today.
Therefore, I began a request for a refund. On being directed to their contact pages, I found that all three methods were unavailable.
Like so many other companies that operate or sell via the internet 'Ink' and 'HP' generally, are happy to take your money but reluctant to offer after sales service. Always making it a cumbersome process.
Generally poor customer service provided.
1 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Ken,
Thank you for reaching out. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
Rubbish service you are better off to…
Rubbish service you are better off to buy normal cartidges.
My cartreges are almost full, barely use a page now and them, pay monthly and when I do need to print something is so faded you can barely see it. And of corse I couldn't get into contact with anyone about it
3 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Sorina,
Thank you so much for your feedback. Please respond to our request for more information and we will be happy to order any ink you may need. You can also contact Support for assistance at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
The technical part of keeping me with…
The technical part of keeping me with printing ink is excellent.
2 April 2026
Reply from HP Instant Ink
Hi Paul,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
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