Instant Offices Reviews 549

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

We recently worked with Taylah Vetere to find a new office for our team. We had a specific brief - mainly we needed a CBD location so we could ensure our staff had access to transport & a specific b... See more

Rated 5 out of 5 stars

We use Instant Group globally and absolutely love the team! Over the past (many) years, we've used them for new lease options, renewals, market check-ins, hard negotiations, etc. for all our global lo... See more

Rated 5 out of 5 stars

Instant Office's service is absolut great. I've worked together with Chris Burtle and I truly believe I couldn't have done it without him. We needed spontaneous move our office after nearly 15 years a... See more

Rated 1 out of 5 stars

Horrible experience. I called and emailed multiple times...and got no responses other than an automated email and an answering service. The worst customer service I've experienced in a very long time.... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Instant Offices can help you search and compare over 10,000 flexible offices worldwide to find your business the ideal workspace.

Instant Offices - The Flexible Workspace Specialist

Written by the company

We listen closely to your needs and search the whole market to find the perfect workspace for your business.
Our service and advice is free, impartial and comes with no obligation. We consult with our clients on the perfect property solution to support their business strategy, based on our market expertise.

Contact info

4.2

Great

TrustScore 4 out of 5

549 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have had the most joyful working…

I have had the most joyful working relationship with Georgina O'Brien at Instant Offices. What a refreshing lovely lady. Georgina has been so efficient with her reporting, she has an amazing relationship with the workspace providers, it has made the job of finding the perfect space really quite enjoyable :)
Georgina has made this difficult process extremely easy. Give her a call :)

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful - took the time to understand what we actually needed and found us somewhere that was outside where we had initially been looking and was both perfectly suited and great value.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

I called Instant Offices last quarter…

I called Instant Offices last quarter of 2021. Was connected to Jvier Kua.

Jvier was friendly, helpful & attentive. He offered suggestions after listening to our needs. As the requirement was for last quarter 2022, he was patient & not pushy.

We continued the follow up at the beginning of the year. The company has changes for our move to be pushed forward to April. Jvier helped us secure the unit we wanted as it was originally tenanted till June. That saved us lots of inconvenience in looking for another alternatives.

He is always prompt in responding to our queries. In addition, he shared constructive suggestions based on his experience.

I will not hesitate to recommend Jvier to any one/company who is looking for Business Office.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

Jamie was helpful in understanding our needs and budget. He helped find us a bespoke deal that was the right fit for our business.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Betty contacted me and very quickly…

Betty contacted me and very quickly proposed viewings that matched my criteria for an office space . The fit matched and the office manager in charge Elaine , was very professional. She went the extra step to ensure a swift contract presented, that is fair. Among the other serviced offices I have visited , Verve offices is the most flexible with a trendy set up in place !! I look forward to having my office in June 2022 and I hope to extend my lease when the time comes . Thank you So much Instant offices for the office link up!

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

We are a growing business that needed to find a solution that could offer us fast growth opportunity. Instant offices helped us to negotiate a great commercial agreement that mirrors our company mission.

24 March 2022
Unprompted review
Rated 1 out of 5 stars

I have never in my life dealt with a…

This was Tuesday just this afternoon. I have never in my life dealt with a customer service agent that yelled at me repeatedly over the phone because she didn't want to deal with any questions I had and then tell me that they don't provide offices and then keep demanding to take down my contact information. She then hung up. This lady was truly rude. I was shaking and shocked. I could never entrust my business to this kind of phone service. Truly a horrible first impression for such a prestigious looking place.

23 March 2022
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Linda,

We are very sorry for the experience you have had. We have identified this as being a third party vendor that provides overflow support for our phone calls at times.

We take pride on our customer service and expect all vendors to provide the same levels of service so we are investigating this as a priority.

If you would like to discuss this further please don't hesitate to reach out to us at: trustpilot@instantoffices.com.

Thank you,
The Instant Offices Team

Rated 3 out of 5 stars

Contacted Jessica Williams on Moday to…

Contacted Jessica Williams on Monday to enquire about an office I need quite urgently. I received a standard reply email, which said she would contact me as soon as she could. I didn't hear anything and so emailed again on Tuesday asking when I could expect someone to contact me. No reply. I have emailed again today Wednesday asking if Instant Offices actually want my business. I don't expect a reply, but I'm fairly sure I'll get a reply on here about how seriously they take their customer service. Having worked in CS for over forty years, believe me, they don't take it seriously.
I.did eventually get a call from Scott, who did his best to repair the damage caused by Ms Williams. He offered me a property which unfortunately was outside of the set budget. Thank you to him for that at least.

16 March 2022
Unprompted review
Rated 1 out of 5 stars

Pretty much bait and switch

Pretty much bait and switch

Makes you feel like you are going to get an instant quote. Instead they just take your information, pass it along to partners, then try to pressure. I'd avoid.

23 February 2022
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Nick,

We're sorry that you have had this experience. We aim to get your office requirements to one of our advisors as quickly as possible and offer a free and impartial service. Sometimes our partners also receive your enquiry so that they can help you arrange office viewings.

Please do send us an email at trustpilot@instantoffices.com if you'd like to discuss how we can improve our service as we're always open to suggestions.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Scott in the South Shields branch…

Scott in the South Shields branch helped me find my office space. I requested an office in a fairly remote yet popular location and Scott found exactly what I need. Their service cost me nothing and my landlord praise Instant Offices. Thanks guys.

20 January 2022
Unprompted review
Rated 1 out of 5 stars

RUDE

RUDE, i called them for virtual office enquiry as per mention on company website. They are saying go to other company as we dont provide now a day when asked details they just hang up the phone. Very rude.

30 November 2021
Unprompted review
Instant Offices logo

Reply from Instant Offices

Hi Curtispay Admin,

We're sorry that you have had this experience. Our telephone operators should have passed your information on to the provider of the virtual office and we wonder if it is with them that you had the bad experience with. If not, please do get in touch at trustpilot@instantoffices.com and we can investigate this further for you.

Thank you,
The Instant Offices Team

Rated 5 out of 5 stars

Georgie Delarmi = absolute superstar!

Georgie Delarmi = absolute superstar!
We could not have had a better or swifter experience in finding our next office thanks to Georgie D. I was blown away by her attentiveness and turnaround time. She went above and beyond to make sure we had a seamless time finding our new Manchester office and was able to do the impossible to make sure we got what we wanted and moved in on time.
Georgie D is an asset to instant offices and I can't wait until the next time I have the pleasure of working with her.
Thank you IO for hiring her! Thank you Georgie!

Alice - Selina Finance

22 November 2021
Unprompted review
Rated 5 out of 5 stars

My team and i worked with Brian…

My team and i worked with Brian Childers to find temporary office space in NYC until our permanent office buildout is completed. Brian helped us to find the perfect office for us in a timely manner, he is a true professional!

17 November 2021
Unprompted review

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