Instant Pot UK Reviews 305

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Many customers are really happy with the products, finding them super handy, convenient, and offering great value for money. The customer service is frequently praised for its promptness, helpfulness, and efficiency, with many people receiving quick responses and resolutions to their issues. Reviewers often highlight the excellent support received, including swift replacements for faulty items, which greatly impresses them. However, some customers also noted issues with product quality, such as display failures, lights stopping working, or a persistent chemical smell. A few other people also felt that customer service was lacking, mentioning unresponsiveness to emails, difficulties with contact forms, and a complete absence of phone support. There were also concerns about damaged deliveries and inadequate packaging for replacement items.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the functionality and ease of use of... See more

Quality

People report ambiguous experiences with quality, with many customers praising products as great, robust, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting positive experiences, such... See more

Response time

Users describe positive interactions with response times, with many praising the quick, enthusiastic, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an Instant Pot and part of the display screen failed. The company sent me instructions for a factory reset which did not work, so they very kindly and with no fuss sent me a new Instant Pot. Th... See more

Rated 5 out of 5 stars

I ordered a dual-basket air-fryer with windows so I can see what I'm cooking. Sadly after the first run, one of the lights stopped turning on. I reported it, thinking I would get a replacement bulb an... See more

Rated 5 out of 5 stars

I can't praise customer services at Instant Pot enough. Contacted them by email with a relatively small issue and within a couple of hours I was told I was being sent a whole new replacement air frye... See more

Rated 5 out of 5 stars

I bought an Instant Air Fryer almost 2 years ago and loved it. A couple of weeks ago the light on one of the ovens stopped working. I contacted customer services to see if it was possible to buy a r... See more


Company details

  1. #14 of 16 best companies in Electrical appliance wholesaler

Written by the company

From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.


Contact info

3.9

Great

TrustScore 4 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love love love my air fryer

Love love love my air fryer - it’s the perfect size and I can cook lasagne and garlic bread at the same time which is amazing! I’ve had 2 air fryers now and this one beats my previous one by far!

8 June 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Carly,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Good prompt service

Our replacement air fryer drawer arrived promptly. It was well packaged and was the correct size. I’ll try not to drop this one but if I do break it, I’ll certainly get a replacement from you. Good service and a reasonable price - thank you Instant Brands

27 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Ann,
Thank you for taking the time to leave us such a positive review. We're so glad the replacement drawer arrived quickly and has enabled you to get back to cooking with your air fryer. We wish you lots more happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I am loving my airfryer

I am loving my airfryer! I am using it nearly everyday and it's so easy to use and spacious!

17 April 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Mihaela,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your air fryer and are finding it so easy to use. Happy cooking!
Best wishes,
The Instant Team

Rated 4 out of 5 stars

They found a solution to my problem.

The left hand drawer of our Dual Basket Air fryer has broken. Our fault, not theirs. BUT - they do not have any spares, and they do not know if/when they will get a spare. So our air fryer is like a plane without engines, or a car without wheels. . - Interesting to look at, but a waste of kitchen space.
UPDATE. Their Customer Service people did get in touuch. Although they did not have the right part available, they found a very good solution, so I am now a happy customer.

22 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Richard,
Thank you for taking the time to leave us a review. I can see one of our Customer Care team members has responded to your enquiry to ask for more information to try and resolve this for you. Once we have received this information, we look forward to helping you get back to cooking soon.
Best wishes,
The Instant Team

Rated 5 out of 5 stars

The best thing for our kitchen

My Instant vortex air fryer had pretty much completely replaced our oven! We cook, bake and do most of our daily meals in it. We are constantly impressed by its versatility and the basket is wide and large enough to cook entire family meals but has the option to be smaller.
Also so easy to take apart and clean. Definitely recommend, 10:10.

24 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Aisling,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Vortex air fryer and are finding it so versatile and easy to use. We wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Can't live without it!

My Instant vortex air fryer has replaced my oven almost entirely. I cook in it daily and am constantly impressed by its versatility. The basket is wide and large enough to cook entire family roasts and it's so easy to use and clean. I have a smart energy meter and I can instantly see how much energy is saved versus using the oven. Can't recommend it highly enough!

22 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Lucy,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Vortex air fryer and are finding it so versatile and great for saving energy. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I love my Instant Vortex Plus VersaZone…

I love my Instant Vortex Plus VersaZone Air Fryer 8.5L, it has a range of functions including sync and match functions, easy to use, large basket size including divider, different cooking functions and so quick to cook your favourite meals and can make more than one dish. Such a fantastic investment and brand.

21 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Gopi,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your Instant Vortex VersaZone air fryer and are finding it so versatile and easy to use. We wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Absolutely love the instant milk…

Absolutely love the instant milk frother! I have a couple of high end coffee machines but I now only use the Instant Pot one for my milk. Also great for hot chocolate and matcha too!
Highly recommend 👌🏻

21 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Stephen,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your Instant Milk Frother Station and hope you enjoy many more hot chocolates, coffees and matchas using it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Instant have the best quality products…

Instant have the best quality products and I’m obsessed with my slim air fryer! It is now a staple and I recommend it a lot.

30 April 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Ana,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying cooking with your Vortex Slim air fryer and wish you lots of happy cooking with it!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I love my Instant Pot!

I love my Instant Pot. It comes out every Monday to make a stock for a family of four for the week. On a Sunday we have a roast and the bones left from the roast go into the pot with the usual veggie suspects and make an incredible broth which we use for soups, risottos and sauces for the week.

My favourite dish so far has been pulled pork tacos! The quickest dish to chuck in and 4 hours later with minimal effort you have delicious pulled pork. The searing and warming options are added bonuses and create less washing up! I truly love this product and wouldn't be without it.

16 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Charly,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying cooking with your Instant Pot. We agree that our Instant Pots are very versatile and great for time-saving, easy and tasty meals. We wish you and your family lots of happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

I upgraded our air fryer to Instant…

I upgraded our air fryer to Instant Vortex Plus 5.7L 6-In-1 Air Fryer for almost a year now. Really pleased with it!! A great size for a family of 3, we use it almost every day for breakfast and dinner. Would definitely recommend!

16 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hello,
Thank you for taking the time to leave us a review. We're so glad you're enjoying cooking with your air fryer. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

The best air fryer brand

The best air fryer brand you can use. The settings are really easy, it is easy to clean and preheats in seconds. Highly recommend.

11 October 2023
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Lu,
Thank you for taking the time to leave us a review. We're so glad you're enjoying cooking with your air fryer and finding it easy to use and clean. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Great for a family of 3

I really like this air fryer. The window at the front and the light make it east to see how my food is cooking without having to open the appliance. The pre-heating option and turn food alarm are also very handy when cooking and prepping meals. As a family of 3, I found the size perfect for us, I can roast a whole baby chicken in it or a decent piece of beef for Sunday dinners and have left overs without crowing the basket.

15 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Romina,
Thank you for taking the time to leave us a review. We're so glad you're enjoying cooking for your family with your air fryer. We also find our products to be very versatile! Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

An absolute dream air fryer with a…

An absolute dream air fryer with a glass window that is invaluable when first cooking with an air fryer.
I can highly recommend and love using mine!

14 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Rochelle,
Thank you for taking the time to leave us a review. We're so glad you're enjoying your air fryer. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

An absolute fantastic airfryer

An absolute fantastic airfryer. Have been using it for 7 months now without any issue and is like a life saver. Using it is so easy that even my 12 year old uses it.

14 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Meenu,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Vortex Slim air fryer

Vortex Slim air fryer - a brilliant addition to the kitchen, very versatile. Freshly baked (from frozen) croissants every morning, quick kids fish finger teas, a side of roasted tomatoes alongside some pasta, perfectly grilled Welsh rarebit, reheating everything better than a microwave, the uses are endless. Good capacity and neat on the kitchen counter. Highly recommend

14 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Sarah,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your air fryer and are finding it to be a great addition to your kitchen. We wish you lots of happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Air Fryer & Rice Cooker

We have the Instant Pot Air Fryer & Rice Cooker and love them both. The air fryer is super easy to use and you can get plenty in it. There are multiple settings so you can use it for various things like baking, roasting, air frying etc. The Rice cooker is also a must have! Both affordable and very worthwhile! Thanks

13 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Rachel,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your products. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

The Vortex airfryer was a real upgrade

The Vortex airfryer was a real upgrade, the glass window meant cooking times are perfect!

1 November 2023
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hello,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer - we agree that the ClearCook windows are great for checking on your food mid-cooking. Happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Fantastic products

Fantastic products
Easy to use and great cooking
Good price for the job it does
Highly recommend

3 November 2023
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Jannath,
Thank you for taking the time to leave us such a lovely review. We're so glad you're enjoying your products. We wish you lots of happy cooking!
Best wishes,
The Instant Team

Rated 5 out of 5 stars

Vortex Plus Instant Air Fryer

I've been using this air fryer for months now & it's absolutely fantastic. It's pretty much replaced our oven when cooking most things daily. It's fast & efficient plus having several different cooking modes is great. I mainly use the air fryer, bake and re-heat modes.

The single compartment is very spacious and large enough to cook about 6 chicken breasts at once. I've even baked single tier cakes in it and small joints of meat.

It's pretty easy to clean out as long as you give it a good rinse or soak right after cooking, then any food debris wipes straight off. I have to change the filters about every 2 months & it's used daily. Definitely recommend this, it's a decent air fryer.

13 May 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Natalie,
Thank you for taking the time to leave us such a positive review. We're so glad you're enjoying your air fryer. Happy cooking!
Best wishes,
The Instant Team

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