When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Clinic
- Community Health Centre
- General Practitioner
- Local Medical Service
- Medical centre
- Medical certificate service
Written by the company
Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.
Contact info
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response and a very helpful Dr
DO NOT USE.
DO NOT USE.
Total scam they charge for one lot of scripts no repeats and not stated anywhere.
Even after the dr was informed its been a long term medication.
They deliberately dont issue repeats so you have to go back in a couple of weeks rather than months looking at other reviews.
$49 down the drain.
When you contact them they have all the excuses in the world and false sincerity.
Avoid at all costs.
The doctor was very polite and he…
The doctor was very polite and he understood what the problem was.
Simple and straightforward and stress-free process
I received a lot of help and support from Nia And Rachel and Alexander
I received my escript with ease and peace of mind
Thank you 👍
We spoke to a Dr this morning wishing…
We spoke to a Dr this morning wishing to get a referral for an endocrinologist and a prescription for regular medication we have taken for over a year now which the Dr advised we cannot get from her. Our endocrinologist is away and they told us to go to our GP to get this hence our call today. The Dr was extremely rude stating you are “ wasting my time “. No empathy, when Dr says this to a patient. Where is the care. We asked for a full refund as we now have to go see another Dr to pay another $49 fee as she could not provide this full service. We really hope we get the $49 back as we did not obtain the service we requested.
The doctor prescribed tablets for a sore throat!
The doctor prescribed tablets full well knowing my son had a really sore throat and is a kid!
Excellent system and Response time
Very easy system and response time was very fast.
Fantastic
Fantastic, excellent service, understandably this service is fantastic for anyone who is struggling to get into a GP in an extremely short waiting time. As this service progresses I see it becoming increasingly valuable for those who spend a great deal of time online. Very easy to use, extremely accessible,, very affordable and extremely reliable. Honestly you can’t ask more,, the service is fantastic and as time progresses I can see it developing into more complex conditions, but this will vastly reduce the stress on hospital and GP waiting rooms in the immediate future, and really is a great service and friendly doctors. Excellent, kind regards, stu.
Prompt service and communication in urgent situation
I needed a doctor and antibiotics urgently the day of an international flight. Within 2 hours of registering and booking, I had spoken with a doctor, and received and filled the script. Excellent service, would definitely use again and highly recommend.
It was the most horrible experience
It was the most horrible experience. The doctor did not listen to my concerns or reassure me. Absolutely disgusting service.
Don't waste your money on a weight loss assessment
Paid $89 for a weight loss assessment. Waited hours for a callback. The doctor wasn't keen to prescribe Mounjaro that I'd been on previously after taking a 3 month break from it. He said you can't stay on it forever! Why not I said. If I want a medication that is approved for weight loss in Australia and I'm willing to pay for it, why I can't I use it for as long as I like. He wanted me to try fasting and keto diet instead. He then said I could have Mounjaro for 3 months but only gave me a 1 month prescription, no repeats. Nearly a month later I've gone back to the website to order my 2nd month prescription. Website says No. Their useless automated helper bot says I need another weight loss assessment. Another $89 to be berated by another so-called professional, I don't think so. I cancelled my membership. What a waste of time and money Instant scripts has been for me.
I would NEVER recommend this service
I would NEVER recommend this service. You pay $49 for a doctors consult to be told they won’t prescribe medication for Influenza A even though a local pharmacy and medical centre advised to contact these people for a script. (I can’t
Dr Tapera Mureya was so unhelpful, rude. STAY CLEARA
Absolute waste of time
Absolute waste of time, advised me to go to my own doctor and get checked! If I could have gotten an appointment with my Dr I would have. The Dr may have been registered in Australia, but clearly not from Australia. Doing the barest minimum! Rubbish.
Prompt and Excellent Medical Support
I had an excellent experience with Instant Prescriptions. The doctor was very helpful, understanding, and patient in listening to my concerns. I was in great pain due to a urine infection, and the service provided was extremely important for my quick recovery. The process was smooth, efficient, and professional. I truly appreciate the excellent care and highly recommend this service to anyone in need.
The doctor I saw Dr Jana Gerlach was so…
The doctor I saw Dr Jana Gerlach was so unprofessional and spoke so aggressively to myself and my daughter (who the consult was for and she is 9 years old). I will never use this service again after today’s experience with this awful doctor.
Would Recommend
Very easy to navigate
Was called back within the hour for online consultation
Kept me notified
Very thorough and professional
Would recommend
Lowest.
Low value service. Barely providing the function of a GP. Won't provide prescriptions with repeats despite their doctors prescribing multiple times in the past (20+ times). Won't provide requested blood pathology. Generally lowly trained Drs from various backgrounds. Their value is probably limited to Dr Certificates for sick days. Hopeless, really.
how quick and easy from start to…
how quick and easy from start to finish, and being able to speak with a doctor that new their stuff
fast, courteous and escript very prompt
10/10 easy scripts
NO VALUE WHATSOEVER
I tried instantscripts for the first time for Thyroxin medication that I have been on for circa 15yrs at the same steady (low) dose and have had bloods to confirm dosage is was correct back 6months ago. The telehealth doctor advised they could only provide me with 30day script - when usual is 200days (with repeats).
Absolutely NO VALUE to me whatsoever. I have paid $49 for the pleasure and now have to go to my doctors anyway to get the appropriate script. Simply ridiculous. This is not a complex or risky medication - in fact I have been told previously that the biggest concern is NOT taking it!
I shall NOT be using instantscript again!
Always excellent doctors very thorough…
Always excellent doctors very thorough very caring and kind and quick to respond
I love this service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








