Good casino and bonuses payout very slow and took me 10 emails to receive withdrawal after 6 days.
Company replied
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Update: I finally received all my winnings. I received the final payment on 05-12-25 2 months after the first withdrawal. Payouts take a long time, don't gamble your winni... See more
Company replied
They said they pay in two days but they don’t unfortunately other than that they are okay hope the payment comes today or tomorrow or I’ll change the star in one star
Company replied
Company details
Written by the company
Instasino - a modern online casino with a wide selection of games, from classic slots to live tables with real dealers. Welcome bonuses, fast payouts, and friendly support. A great place for those who love excitement and fun!
Contact info
Costa Rica
- support@instasino.com
- instasino.com
2.6
Poor
155 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Instasino
Dear JURGEN,
We’re sorry to hear about the issues you’ve experienced with withdrawals. Please be assured that our team is committed to resolving any payment-related concerns as quickly as possible. We kindly recommend contacting our support team at support@instasino.com
so they can review your case in detail and assist you directly.
Best Regards,
Instasino Casino Team.
Fast payout! But BAD in closing account
Nice games and after winning and verification they paid me within 24 hours.
I have to give one star for asking to close my account. It is 5 days ago and 4 emails further, and still no confirmation that my account is closed! They are working on it is the answer. Very BAD!
15 October 2025
Unprompted review
Reply from Instasino
Dear Peet,
Thank you for your positive feedback! We’re glad to hear that you enjoyed our games and received your payout quickly after verification. If you ever need any assistance, please don’t hesitate to contact our support team at support@instasino.com.
Best Regards,
Instasino Casino Team.
Day 9 and still no money..
Day 9 and still no money... yesterday someone called me en told me that he work for instasino and want to sms me a bonus. I told him my story and told him that if i dont get my money I dont gonna play 1€ then he told me he gonna send them a email. But still i dont have my money... and even the number where he called me with was a 1 time number. I made already a report at the police and my bank. And I will hire a lawyer. I am going to do everything till i get my money. Stelletje oplichters
25 September 2025
Unprompted review
Reply from Instasino
Dear Hosiek,
Thank you for your feedback. We’re sorry to hear about your experience.
Please note that all account-related issues, including payment inquiries, must be handled directly through our official support team. We kindly ask you to contact us at support@instasino.com
so we can assist you further.
We’re here to help and look forward to resolving this matter with you.
Best Regards,
Instasino Casino Team
SCAM!!!!! Do not gamble here!!!!
This site is just a scam they have never once paid out a withdrawel. Its all fake and they will never pay out. So just dont gamble here. I have them closed in a couple days. They are going down. Again this is a scam do not gamble here.
6 September 2025
Unprompted review
Reply from Instasino
Dear tryukjknh G,
We are sorry to hear about your negative impression. Please note that Instasino processes withdrawals according to our established procedures, and many players successfully receive their winnings daily. If you have faced difficulties with your withdrawal, we kindly ask you to reach out to our support team at support@instasino.com
so we can investigate and assist you further.
Best Regards,
Instasino Casino Team.
Fraud
they didn't proceed with my withdrawals and when i send emails they blocked my account. I didn't received my money and no one is answering.
*They replied that the support is available,HAHA.
They always tell me the same thing and no one wanted to help me! I just lost my money!
5 August 2025
Unprompted review
Reply from Instasino
Dear Elkl,
We are sorry to hear about your negative experience regarding your withdrawal and account access. Please note that our support team is always available to review such matters and ensure proper resolution. We kindly ask you to contact us directly at support@instasino.com
so we can investigate your case in detail and provide you with the necessary assistance.
Best Regards,
Instasino Casino Team.
This is the worst casino in the entire…
This is the worst casino in the entire history of gambling. Illegal games that do not pay anything. I lost 1900 euros in a game in a very short time and I have 10 euros left in my balance and I am still playing the same game and in a moment my balance disappeared completely to zero. I can’t attach a picture here to show the fraud. The last 10 euros in my balance after losing almost 1900 euros and you get a warning that you have no balance because they felt that the game will start paying, the height of fraud
15 August 2025
Unprompted review
Reply from Instasino
Dear Ehab,
Thank you for sharing your experience. We’re truly sorry to hear about your dissatisfaction and understand how upsetting it can be to feel that something isn’t working as it should.
Please be assured that all our games are provided by licensed and certified providers who undergo regular testing for fairness and randomness. Game outcomes are entirely determined by Random Number Generators (RNGs), and we have no way of altering or influencing results during gameplay.
Regarding your concern about the missing balance, we would be happy to investigate this further. To do so, we kindly ask you to contact our support team at support@instasino.com with as much detail as possible, including your username and the specific time the issue occurred. Our team is fully committed to looking into such matters promptly and thoroughly.
We value your feedback and appreciate the opportunity to address your concerns.
Best Regards,
Instasino Casino Team
They said they pay in two days but they…
They said they pay in two days but they don’t unfortunately other than that they are okay hope the payment comes today or tomorrow or I’ll change the star in one star
13 August 2025
Unprompted review
Reply from Instasino
Dear Pamela,
Thank you for your feedback. We’re sorry to hear that your withdrawal has taken longer than expected, and we understand how important timely payments are to our players.
While we always aim to process withdrawals within the estimated timeframe, occasional delays may occur due to bank processing times or additional verification requirements. Please know that our team is doing its best to ensure you receive your funds as soon as possible.
For an update on your specific case, we kindly invite you to contact our support team at support@instasino.com. We’ll be happy to assist you and provide more detailed information.
Thank you for your patience, and we hope to resolve this for you very soon.
Best Regards,
Instasino Casino Team
This site is not allowed for players in…
This site is not allowed for players in the netherlands. Just report the site if they dont pay back guys.
16 July 2025
Unprompted review
Reply from Instasino
Dear Mustafa,
Thank you for your comment. We would like to clarify that our site follows all applicable regulations and restrictions, including those related to player eligibility based on location.
If you have any concerns regarding payments or your account, please contact our support team directly at support@instasino.com. We are here to help and resolve any issues you may have.
Thank you for your understanding.
Best Regards,
Instasino Casino Team
Irresponsible casino
After several times email contact with DPO & SUPPORT I didn't receive my refund.
Also, I ask one week ago to block my account due a heavy gamble addiction. Till today my account is still open for play.
I wrote time last call and if they don't refund and block my account the authorities will be informed.
19 July 2025
Unprompted review
Reply from Instasino
Dear Info Watch Wholesale NL,
Thank you for bringing this to our attention. We are truly sorry to hear about your concerns and understand the seriousness of the matter.
Please be assured that we take responsible gaming and player requests regarding account closure very seriously. We regret any delay in processing your request and encourage you to contact us directly at support@instasino.com so we can urgently review and resolve your case.
Your well-being is important to us, and we are committed to acting promptly and responsibly.
Best Regards,
Instasino Casino Team
please avoid this UNLICENSED casino
People please avoid this casino. They are not licensed and thats why they have changed the rtp. Its way lower than licensed casinos…… just be smart and search for a licensed casino. Instasino will 100% scam you. Funniest part is they do not reply or are acting on requests, while now here on trustpilot they reply very fast. They are a JOKE
10 July 2025
Unprompted review
Reply from Instasino
Dear Tom Jansma,
Thank you for sharing your feedback. We would like to clarify that Instasino operates under a valid gaming license and adheres to strict industry standards, including fair gaming practices and certified RTP settings. We take such claims very seriously and encourage players to reach out to our support team at support@instasino.com if they have any specific concerns or require clarification.
Best Regards,
Instasino Casino Team.
So far so good
5 July 2025
Unprompted review
Reply from Instasino
Dear Consumer,
Thank you for sharing your feedback! We’re glad to hear that everything has been going well for you so far.
Should you ever need any assistance or have questions, please don’t hesitate to contact our support team at support@instasino.com.
Best Regards,
Instasino Casino Team.
GO NEVER PLAY IN THIS CASINO IS SCAM…
GO NEVER PLAY IN THIS CASINO IS SCAM ITS A BAD CASINO
20 June 2025
Unprompted review
Reply from Instasino
Dear Ronald Zentveld,
Thank you for your review. We are truly sorry to hear that you had a negative experience with our casino. Please be assured that we are committed to fair play and transparent service.
If you encountered any specific issue, we kindly invite you to reach out to our support team at support@instasino.com so we can investigate and assist you further.
Best Regards,
Instasino Casino Team.
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