Instawork Reviews 303

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience and the overall service, finding the app easy to navigate and the onboarding process simple. Many appreciate the flexibility to choose their own schedules and jobs, the competitive pay rates, and the quick payment processing, often highlighting the "InstaPay" option for same-day earnings. However, some people were dissatisfied with the staff and payment processes. A few reviewers mentioned issues with getting paid on time or experiencing delays in payment. There were also occasional complaints about the app's infrastructure, leading to difficulties with clocking in or issues affecting account status.

What people talk about most

Staff

Users describe ambiguous interactions with staff. While many customers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a great tool for finding... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express dissatisfaction with delayed payments,... See more

Service

Reviewers mention positive feedback about service. Many customers find Instawork to be a reliable source of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the experience has been good. There hasn’t been a ton of availability and it’s difficult to get a business to remember to rate you as a worker. It does hurt when businesses cancel shifts 24 hou... See more

Rated 4 out of 5 stars

Most jobs were seemless to complete. After doing this close to a year, I ponder on how funny it is that I’m being walked through employment like it was kindergarten, with less information than needed... See more

Rated 4 out of 5 stars

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To so... See more

Rated 4 out of 5 stars

I’ve been with Instawork for about 3 yrs and it has changed quite a bit. Some positive changes are with the app, which has gotten more user friendly, for the most part. There are also quite a bit mor... See more


Company details

  1. Temp agency
  2. Recruiter
  3. Recruitment
  4. Software company

Written by the company

Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.


Contact info

3.9

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

0 of 5 stars Don’t waste your time

The insta-pay was NOT automatically instant as advertised- I had to contact support 3 times for it to work and STILL had to pay the fee for the first time. After that, I have had nothing but issues with technical support while most of my requests for help have been met with an AI generated response of “we are transferring you to a specialist, you will have a response in the app within 4 hours. And every single time the conversation has been closed due to “my” unresponsiveness. Madness. I am still waiting to be paid for 3 shifts that were advertised as insta-pay accessible. On top of that I have never been offered a bartender shift which was the whole reason I got on the app. Shifts are all super low wage (some as low as $10/hr). 0 of 5 stars

22 February 2026
Unprompted review
Rated 3 out of 5 stars

My worked shift says unpaid after a week.

I worked a shift that I STILL have not been paid for. I’ve submitted over 4 separate claims, and each time I do, I am told that I am being transferred to a specialist and that my wait time is 4 hours, but I have NEVER been contacted by a specialist. There’s no customer service number for me to call and your automated system for customer service is poor. Add true customer service with a phone number and a real person to talk to. Your AI system is not adequate. Aside from that one incident, my experience has been good. However, for one incident, it is a major problem and issue.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I love working for Instawork

I love working for Instawork. I can take short shifts anywhere from 2 to 6 hours or I can take very long shifts up to 12 hours. They cover all levels of hospitality front of house back of house. There’s warehouse work robotics. The pay is quick sometimes it can take 10 days to get your paycheck but that’s more like a W-2 job. A lot of pay is available the same day or the next day. This has helped me make ends meet. . This has helped me make ends meet and cover travel. Also, when you’re traveling, you can pick up shifts wherever you are as long as you update your location in the app I love Instawork. It is really helping me. Keep my head above water and the bills paid.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

It’s convenient.

It’s convenient.. I always receive feedback within 24 hours to questions I post.. I take notice the app and system continues to update as improvements are made… I had one major technical issue on my end owing to a power outage that was quickly resolved… it’s been great and I feel I get better as I go … it’s an excellent way to make $ working for myself on projects I’d be doing anyway..

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Flexible work

My Instawork experience has been great! I love the flexibility and variety of shifts available. Lastly, I have met some wonderful people!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Worthless

This app is the worst and I deleted it after 9 months. You can not be told when you get negative feedback what it was for, they send out texts to confirm shifts but will claim when you went through the steps that you didn't confirm (in my case, it was one I had done a lot of work for and was in the process of trying to get a job at, thanks for ruining that and making me look like a flake), support is useless and lies...There is a reason both Colorado and California have successfully sued this app, run away, run far away, eventually one of their mess ups will cause either your company (employer) or you (Instaworker) massive headaches and lost money. Fraud is abound, labor law violations abound.

11 February 2026
Unprompted review
Rated 4 out of 5 stars

This app is pretty great as far as the…

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To some people this maybe all they have to try and get on their feet to available agents and a contact number would be so much better

30 January 2026
Unprompted review

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