Instawork Reviews 302

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience and the overall service, finding the app easy to navigate and the onboarding process simple. Many appreciate the flexibility to choose their own schedules and jobs, the competitive pay rates, and the quick payment processing, often highlighting the "InstaPay" option for same-day earnings. However, some people were dissatisfied with the staff and payment processes. A few reviewers mentioned issues with getting paid on time or experiencing delays in payment. There were also occasional complaints about the app's infrastructure, leading to difficulties with clocking in or issues affecting account status.

What people talk about most

Staff

Users describe ambiguous interactions with staff. While many customers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a great tool for finding... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express dissatisfaction with delayed payments,... See more

Service

Reviewers mention positive feedback about service. Many customers find Instawork to be a reliable source of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the experience has been good. There hasn’t been a ton of availability and it’s difficult to get a business to remember to rate you as a worker. It does hurt when businesses cancel shifts 24 hou... See more

Rated 4 out of 5 stars

Most jobs were seemless to complete. After doing this close to a year, I ponder on how funny it is that I’m being walked through employment like it was kindergarten, with less information than needed... See more

Rated 4 out of 5 stars

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To so... See more

Rated 4 out of 5 stars

I’ve been with Instawork for about 3 yrs and it has changed quite a bit. Some positive changes are with the app, which has gotten more user friendly, for the most part. There are also quite a bit mor... See more


Company details

  1. Temp agency
  2. Recruiter
  3. Recruitment
  4. Software company

Written by the company

Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.


Contact info

3.9

Great

TrustScore 4 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Instawork solved our labor needs

Instawork solved our labor needs. We finally found a reliable labor force. They have an easy to use app, a great support staff and a unique system to allow you to see who you are getting and their experience. You are able to add great workers to your roster to insure you get the best crew available to you when ordering.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Instawork-it works

This platform allows you to schedule work from many businesses and you choose the shift that works for you. Some shifts offer insta pay and you can receive payment just after your shift ends.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Outstanding Experience with Instawork

Working with Instawork has been a complete game changer for our staffing needs. From day one, the platform has been seamless, reliable, and incredibly easy to use. The quality of professionals we've been able to connect with through Instawork has consistently exceeded expectations — dependable, professional, and ready to work.

What truly sets this experience apart, though, is our incredible representative, Jenny Lorie. Jenny has been nothing short of phenomenal — she’s responsive, genuinely caring, and incredibly knowledgeable. She consistently goes above and beyond to ensure our needs are not just met but anticipated. Her attention to detail, follow-through, and commitment to making sure we’re satisfied is unmatched.

Jenny brings a rare combination of professionalism and warmth that makes working with her not just productive but a pleasure. You can tell she truly believes in what Instawork is doing — and that passion shows in every interaction.

If you're considering Instawork, I can say with total confidence: do it. And if you get lucky enough to work with Jenny, you're in the best possible hands.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great 4 quick cash

This is a great app for people needing quick work and a variety of different areas and on. Short notice. Only Downfall is if you experience a problem and need to talk to support, it is almost impossible to reach a real person and the lag time on response is crazy . Issues usually unresolved and you just except the loss unfortunately

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I have worked for INSTAWORK for 2yrs…

I have worked for INSTAWORK for 2yrs now & I most definitely would recommend INSTAWORK to others. INSTAWORK is one of the best places I have worked & will continue to work

30 July 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you for your positive feedback! We're glad to hear you're having a great experience with Instawork. If you ever have questions or need support, our in-app team is always here to help.

Rated 1 out of 5 stars

Instawork hasn't sent me a link to…

With a 0 STAR REVIEW, Instawork hasn't sent me a link to verify my identity for over a month. They will not call a previous company to verify my employment. I gave them the previous supervisor's name and phone number and they put the supervisor down as a friend instead of my supervisor which is the only reason I gave them contact information to the company which cannot be reached by text. They will not call the company. The position that I held is the kind of work that I joined Instawork to find. I am being notified of positions that I am not looking for instead of positions that I am looking for. Support is a farse; no reply at any point since the first contact. If this changes, I will be happy to report it.

29 July 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you for sharing your thoughts. We appreciate your feedback. Your experience is important to us and we hope for a more positive experience moving forward.

Rated 1 out of 5 stars

GETTING PAID IS A JOKE!

I've been waiting a month to be paid my tips. All AI help desk, slow response times & zero resolution. There are no humans to speak to. I was promised funding 8 days after the gig, that was extended to another 8 days, & now it was further extended an additional 10 days with no explanation & no end in sight. RUN AWAY FROM THIS COMPANY!

3 July 2025
Unprompted review
Instawork logo

Reply from Instawork

We appreciate you sharing your experience and understand your concerns about payment and support. Your feedback is important, and we’ve escalated these issues internally. Thank you for bringing this to our attention, and we hope you find a more positive experience ahead!

Rated 1 out of 5 stars

Annoying app

Although it’s not their fault but, the gigs that are available are too far away from me. Even when I filter everything and put my preferences. Every time I visit the site (which is often) they never save my preferences and distance locations. I am always looking at gigs I can’t work because they are too far.

29 July 2025
Unprompted review
Instawork logo

Reply from Instawork

We're sorry about your experience so far and appreciate your feedback. We are continuously working to add more businesses to our platform and encourage to check back-in often, as new shifts get posted daily.

Rated 5 out of 5 stars

Love for Instawork

I love working side jobs for Instawork. They have a variety of jobs I am qualified for. They also have a very trustworthy payment system.

4 March 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you for your positive feedback! We're glad to hear you're having a great experience with Instawork. If you ever have questions or need support, our in-app team is always here to help.

Rated 2 out of 5 stars

I hate how the client has all the power

I don’t like that fact that we do all the work and the client has all the power to lower our rating and even block us over their emotions . This is by far not fair . We work and get punished . We are tax payers here .

28 July 2025
Unprompted review
Instawork logo

Reply from Instawork

We're sorry about your experience so far and appreciate your feedback. It's important for us to hear your perspective on the app and how it affects your experience. Your input is invaluable as we strive to improve. Thank you for sharing your thoughts with us!

Rated 4 out of 5 stars

A useful tool for side work

A useful tool for side work, seasonal work, etc. Lots of flexibility. Diversity in gig work. Some jobs are better than others, that's the only reason I wouldn't give them 5 stars. As a company they seem respectable and understanding of individual scenarios. The consequences of tardiness or missed work is completely reasonable. If you communicate, they are quite flexible overall.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience with instawork has been…

My experience with instawork has been nothing but a success. I've met so many good people. Most of the opportunities I have had working with others have been successful. I recommend instawork to everyone I know. I've been with instawork for over 2yrs now.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Saas

Great Saas, great service both for vendors and associates

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Overall good

The new chat bot makes it harder to get ahold of a person that can help with more specific things like missing tips but . Over all I have always had my issues resolved and I am more satisfied that not with the app

28 July 2025
Unprompted review
Rated 1 out of 5 stars

There is never any available shifts…

There is never any available shifts compared to other temp apps. I only had worked one or two shifts and my profile was deleted and now I’m back to no previous experience with Instawork hence no jobs. Waste of time.

28 July 2025
Unprompted review
Instawork logo

Reply from Instawork

We're sorry about your experience so far and appreciate your feedback. We are continuously working to add more businesses to our platform and encourage to check back-in often, as new shifts get posted daily.

Rated 4 out of 5 stars

Be your own Boss

I have worked with instawork for 3 years im my own boss. I work when I want. I have had no problems . I get requested by employers because I follow directions on attire,and requirements of the job and I do the job as employer ask us to do . It's simple
I have never had any problems getting paid again I follow the instructions and requirement lined out in the job Iaccept

28 July 2024
Unprompted review

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